Craig Sheppard
IT Support Specialist, Quality Control, Software Developer at SubC Imaging- Claim this Profile
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Bio
Credentials
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MCSE / A+ Service Technician
-Sep, 1999- Nov, 2024
Experience
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SubC Imaging
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Canada
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Maritime Transportation
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1 - 100 Employee
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IT Support Specialist, Quality Control, Software Developer
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Dec 2018 - Present
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Convergys
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Technical Service Rep
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Oct 2000 - Feb 2015
• Professional customer service for internet subscribers • Outstanding problem solving skills in provided technical support for internet and supported software • Maintained records on customer services and issues • Assisted the project with training to fellow agents to help them meet their project targets • Effectively resolved escalated customer issues as a Senior Agent • Provided technical support for internet installs, assisted with registration, assisted with technical support for connection issue on trouble calls • Provided technical support for technician that are on installs, resolving issue with account on day of install • Trained in new employees • Ran reports for stats • Floor support for agents • Chat support for agents • Email support for customers • Took incoming calls from customers and outgoing calls to customers • Second level customer support • Data entry (Searching and entering customers information) • Troubleshooting • Repair and installation of a wide range of technological platforms including internet, cable television and telephone service, working both independently and in a team based environment Show less
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Education
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2013 - 2015
Memorial University of Newfoundland
General Studies, Sciences -
2008 - 2009
Memorial University of Newfoundland
Cisco Certification Prep Courses, Computer Science -
1998 - 1999
College of the North Atlantic
A+ Service Technician / Microsoft Certified Systems Engineer, Computer Science -
1997 - 1999
Keyin College
Computer Studies Diploma, Computer and Information Sciences and Support Services -
1997 -
Whitbourne Central High School
High School
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