Experience

Kershaw County School District
• United States
• Primary and Secondary Education
• 500 - 600 Employee
• Computer Technical Specialist

  • Jul 2018 - Present


Kelly Services

• Mexico
• 200 - 300 Employee

• PC Tech

  • Jan 2014 - Jun 2018

  Break fix tech working in a school system that will be responsible for working with high school students and teachers in supporting there laptops. This is primarily a hardware position with some software. Break-Fix support is the main job duty replacing components of the hardware and configuring them to optimal performance. Break fix tech working in a school system that will be responsible for working with high school students and teachers in supporting there laptops. This is primarily a hardware position with some software. Break-Fix support is the main job duty replacing components of the hardware and configuring them to optimal performance.



UnitedHealth Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Customer Service Representative

  • May 2009 - Apr 2013

  Worked with Computer Support Helpdesk in Baltimore, MD IT office to resolve server and desktop issues. Responsible for meeting Center for Medicare and Medicaid Services and state requirements, ensuring Medicare beneficiaries understood the products and services they were receiving. Worked with Computer Support Helpdesk in Baltimore, MD IT office to resolve server and desktop issues. Responsible for meeting Center for Medicare and Medicaid Services and state requirements, ensuring Medicare beneficiaries understood the products and services they were receiving.



eBryIT, Inc.

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Field Service Engineer

  • Jun 2007 - May 2008

  Completed several workstation installations and computer system upgrades using Dell computer products. Prepared and maintained precise records regarding installed and uninstalled computer system and peripherals. Completed several workstation installations and computer system upgrades using Dell computer products. Prepared and maintained precise records regarding installed and uninstalled computer system and peripherals.



Kelly Service/ Palmetto GBA

• Medicare Benefit Specialist

  • Sep 2005 - May 2007

  Advised and provided information to beneficiaries regarding Medicare benefits. Referred beneficiaries to other governmental agencies to assist with other coverage issues and questions. Advised and provided information to beneficiaries regarding Medicare benefits. Referred beneficiaries to other governmental agencies to assist with other coverage issues and questions.



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2006 - Jan 2007

  Provided Level 1 & Level 2 customer assistance with Bellsouth DSL modem setup and internet connectivity. Recorded customer call information, adhering to high standard service requirements Provided Level 1 & Level 2 customer assistance with Bellsouth DSL modem setup and internet connectivity. Recorded customer call information, adhering to high standard service requirements



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Senior Airman/Dental Corps Technician

  • Aug 1982 - Mar 1988

  Assisted dentist during patient examinations and treatment. Maintain patient medical records and managed dental supply room inventory. Assisted dentist during patient examinations and treatment. Maintain patient medical records and managed dental supply room inventory.