Experience

Attentive

• United States
• Advertising Services
• 1 - 100 Employee

• Senior Technical Account Manager

  • Oct 2021 - Present

• Technical Account Manager

  • Jan 2020 - Oct 2021



Sailthru

• United States
• Advertising Services
• 1 - 100 Employee

• Senior Customer Success Manager

  • Apr 2018 - Sep 2019

• Customer Success Manager

  • Dec 2015 - Sep 2019



Salesforce

• United States
• Software Development
• 700 & Above Employee

• Success Agent Analyst

  • Jun 2011 - Dec 2015

  • Managed up to 200 cases per week ranging from provisioning tasks to CSS help and corrections • Led onboarding of global teams for brands such as Unilever, Ford, Random House, Subway, and Starwood Hotels & Resorts • Created and implemented new training program for Product Specialist team and new employees • Collaborated with the Training Team to develop customer facing product implementation guide • Managed weekly backlog review meetings with team to review . Meetings were responsible for completing a backlog of over 500 tickets. • Held and participated in regular meetings with Product and Engineering teams to facilitate timing on releases and urgent fixes • Handled triaging and assigning workload to other team members while also monitoring queues and working urgent and sensitive cases Show less



Nexus Distribution

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Logistics Planner

  • Jan 2009 - Apr 2011

  • Managed all outbound shipments from Bedford Park, IL to the domestic U.S., ensuring a high margin of profitability in high volume shipping lanes, with a focus on shipments to the east coast. • Utilize quoted FTL and LTL transit guide to reduce transportation costs • Provide clients with logistics and customer • Managed all outbound shipments from Bedford Park, IL to the domestic U.S., ensuring a high margin of profitability in high volume shipping lanes, with a focus on shipments to the east coast. • Utilize quoted FTL and LTL transit guide to reduce transportation costs • Provide clients with logistics and customer



Barnes And Noble College Booksellers, Inc.

• Logistics Coordinator and Analyst

  • Jun 2008 - Sep 2008

  • Provided main point of contact for all transportation issues from 650 on-campus stores. • Provided weekly and monthly budget comparison reporting. • Provided main point of contact for all transportation issues from 650 on-campus stores. • Provided weekly and monthly budget comparison reporting.



Jerich USA Inc

• Transportation Planner

  • Sep 2006 - Jun 2008

  • Responsible for all outbound shipments from Dayton, NJ to the domestic U.S., ensuring a high margin of profitability in high volume shipping lanes• Utilize quoted FTL and LTL transit guide to maximize consolidation with irregular ordering patterns to reduce transportation costs inbound and outboun

• Track and Trace Team Lead

  • Jun 2005 - Sep 2006

  • Oversaw the delivery of more than 1,000 tons daily• Created on time delivery reports, and advised Transportation Planners on individual carrier performance which influenced daily carrier selection• Trained the current Track and Trace Team lead to effectively take over the Team Lead position