Experience

GitHub

• United States
• Software Development
• 700 & Above Employee

• Services Sales, APAC

  • Nov 2022 - Present



Camunda

• Germany
• Software Development
• 200 - 300 Employee

• Manager, APAC Customer Success

  • Jul 2022 - Nov 2022

• Strategic Customer Success

  • Apr 2021 - Jun 2022



Hyland

• United States
• Software Development
• 700 & Above Employee

• APAC Customer & Partner Success

  • Feb 2019 - Apr 2021



Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Manager, Customer Success UK&I

  • Sep 2017 - Dec 2018



Hyland

• United States
• Software Development
• 700 & Above Employee

• EMEA Engagement Manager

  • Aug 2015 - Sep 2017



Informatica

• Professional Services Technical Delivery Manager

  • May 2014 - Jul 2015

  I oversaw the delivery of a diverse range of projects for multiple FTSE 100 companies. Through the implementation of the governance and control procedures put in place during the inception phase of the projects, I ensured successful delivery both to time and budget. I engaged with Informatica global customer success ensuring ROI beyond the project implementation close out. I frequently interfaced into the Informatica sales team identifying software solution business development opportunities. I reported directly to the Head of Professional Services for UK/MEA where I had various internal responsibilities including revenue and pipeline forecasting, customer success/satisfaction survey analysis and the development of new project governance procedures. ¬ Successful delivery of multiple projects across the full project lifecycle. ¬ Full budgetary control for all project engagements. ¬ Management of end to end consulting sales cycle. ¬ Partner Management ¬ Consulting Customer Satisfaction Survey analysis. ¬ Financial Reporting and analysis. ¬ Act as the UK interface into the RMO team Show less



CGI

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Payments and Cards Defect Project Manager

  • Sep 2013 - Feb 2014

  Craig lead a team responsible for the management of the defects stream across multiple applications being delivered through the Change Programme. The Programme consists of 3 release streams across 3 continents within multiple time zones. Craig produces status reports highlighting progress on each stream cross referencing the programme plan to ensure that the defects stream stays on track, whilst enabling early escalation of Risks and issues for business critical defects. • Lead daily defect management/client update calls. • Creation of client facing defect reports monitoring project position against programme plans. • Update and manage defect/release schedule. Show less

• Application Surfacing Project Manager

  • Dec 2012 - Sep 2013

  Craig managed an applications portfolio of 400+ applications as part of a high priority Desktop Modernisation Programme. Working closely with the Test Manager and Lead TA to define, capture and plan applications through each of the project lifecycle phases. Craig managed and tracked progress through weekly client project status reports, updated and tracked project schedules, managed risks, issues and dependencies log. • Managed an applications portfolio of 400+ applications.• Creation and presentation of weekly Project Status Report.• Creation of application change guide documentation.• Forecasting and tracking of budgeted/actual project spend. • Update and manage project/programme schedule.• Created project initiation document (PID).• Create and manage risk, issues and dependencies through ARM/Riskit.• Engage with client stakeholders at programme level. Show less



Logica

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• PMO Manager

  • Aug 2012 - Dec 2012

  Craig coordinated the deployment of PETRA, a Customer Relationship Management system used to replace CASE within a technology led change programme throughout 300+ bureaux in the UK, Jersey and Guernsey. • Coordination and recruitment of in house and contractors deploying PETRA (MS Dynamics). • Created and managed rollout schedule.• Maintain RAID log. • Track and report on projects financial performance.• Creation of rollout process documentation, highlighting key drivers for change. • Managed the data migration of legacy files to the new CRM system. • Provide overall programme support. • Preparation and managing of Go/No Go documentation. • Preparation and organisation of Go/No Go documentation. Show less

• Defect Project Manager

  • Mar 2012 - Aug 2012

  Craig managed a blended delivery defect team of 4 individuals working across multiple releases. Craig was responsible for managing the defect fix process and preparing defects for deployment into multiple testing environments. Craig was also required to manage the change request process and ensure this was adhered to across all releases. Craig produced a daily defect status report, for both client and internal management. • Lead twice daily triage calls.• Manage a team of 4 people. • Manage deployment schedules for multiple releases. • Creation of release notes for deployments into various testing environments. • Manage internal defect tracker system for upwards of 500 daily defects across multiple releases• Reduced average amount of defects per day from 500 to 110 in 6 months.• Worked in an onshore / offshore team structure across multiple time zones. Show less

• O&G / Financial Services Business Analyst

  • Jan 2012 - Mar 2012

  Craig analysed the internal global O&G and Financial Services capability of Logica, before creating proposal documentation presented to the Business Offerings Practice lead. Once approved Craig managed the process of creating a new on boarding and training process throughout the O&G and Financial Services business streams, captured using an automated SharePoint. • Generating senior stakeholder buy in to various O&G / FS initiatives. • Identify and document Logica’s internal O&G / FS global capability. • Create new on boarding processes tailored for the O&G / FS practice and gain management acceptance. • Creation of O&G / FS SharePoint site to centrally store all documentation. Show less

• Recruitment/On-boarding Manager

  • Jun 2011 - Jan 2012

  Reporting directly to the Practice Lead, Craig managed the end to end process of external recruitment for the practice. Craig was responsible for meeting aggressive recruitment figures, managed to a competitive rate card. This involved reacting to changes in the business pipeline and financial capability. • Create and manage the recruitment process for Business Offerings Practice.• Recruit upwards of 100 heads (£6.5 Million) into FS and O&G work streams.• Negotiate contracts with 12 external Recruitment Agencies. • On board all successful candidates. • Provide ongoing support to Practice Lead. Show less

• Graduate Practice Development

  • Sep 2010 - Jun 2011

  Reporting directly to the graduate practice lead Craig was responsible for the development of on boarding processes, logistics planning and general practice improvements. Key Responsibilities Included:• Created and managed the on-boarding process of 100 graduates.• Managed presenters, events and accommodation for internal and external individuals.• Produce and deliver employee contracts, schedules and confirmations. • Stand in for Practice lead when appropriate.• Manage Logica graduate practice 360 degree feedback. Show less