Experience

Arrowhead Game Studios

• Sweden
• Computer Games
• 1 - 100 Employee

• Player Support Manager

  • May 2023 - Present

• Community and Support Specialist

  • Dec 2021 - Jul 2023


Shiro Games
• France
• Computer Games
• 1 - 100 Employee
• Community Manager

  • Oct 2018 - Oct 2019


Electronic Arts (EA)

• United States
• Entertainment Providers
• 700 & Above Employee

• Community Manager/Social Media Advisor

  • Dec 2013 - Mar 2017

  As a Community manager/ Social media advisor i provide engagement and moderation for Multiple gaming communities across a range of social media platforms including: Facebook, Twitter, Google Plus, Youtube and Reddit.- Providing our marketing, executive and other members of our communications teams with metrics and a feed of information to keep them up to date on current trends within our brand as a whole on social media.- Social Engagement and support for titles such as Battlefield, Star Wars: Battlefront, Fifa, Madden and Bejeweled- Design and implementation of Brand voice and best practices for our social media teams.- Escalate issues to development and management teams.- Engaging the playerbase and building fidelity around the game and the brand (One-to-Many and One-to-One interactions).- Interacting with the broader Studio organizations during peak periods, Breakdown / reporting of various campaigns we have run via social media. Show less

• EA Sports and Games Customer Service Advisor

  • Sep 2012 - Dec 2013

  Telephone Support for Multiple games within the EA Library.Role Includes:Frontline support for many EA Games titles including Fifa Soccer, Madden NFL, The Sims, SimCity, Crysis and Dead Space.Resolving issues relating to Billing, Technical and game title related problems via the telephone.



Bioware

• United States
• Solar Electric Power Generation

• Tier 3 In-game Support

  • Aug 2011 - Sep 2012

  In-game support for Star Wars:The Old Republic. Role included: Assisting players with gameplay issues via Live Chat, E-mail and In-game Character to Character support. Identifying and reporting any trends or common issues and bugs. Providing suggestions and workarounds to common issues. Take part in Live Events to liaise with new players and maintain an In-game presence making the support a more personal experience. In-game support for Star Wars:The Old Republic. Role included: Assisting players with gameplay issues via Live Chat, E-mail and In-game Character to Character support. Identifying and reporting any trends or common issues and bugs. Providing suggestions and workarounds to common issues. Take part in Live Events to liaise with new players and maintain an In-game presence making the support a more personal experience.



Linden Lab

• United States
• Computer Games
• 100 - 200 Employee

• In-Game Support

  • Dec 2008 - Jan 2011

  Responsibilities: Providing In-game, E-mail, Live Chat and Phone support to the users of Secondlife. Issues handled included: Billing - Account Management and Payment issues Technical support - Assistance in getting the software to install and run correctly In-Game issues - Ranging from general gameplay assistance to Abuse reports and Gamebraking Bugs. Fraud Support - Monitoring In-game transactions to identify and issues that could be related to fraud including hacked accounts using advanced monitoring tools. Show less