Operations Manager

• Aug 2021 - Present

Customer Service and Sales Administrator

• Sep 2019 - Aug 2021

- Developing and maintaining strong client relationships through effective telephone, video and email communication. Using Autotask PSA for CRM. - Supporting various departments; sales, technical and finance, ensuring we are all ultimately reaching our SLAs.- Sales support; preparing quotations, purchase orders and invoices using Sage 50cloud.- Procuring equipment and managing deliveries.- Managing renewals of client software licences.- Writing client contracts and managing the renewals of same, on an annual basis.- Working with the finance department, ensuring that clients are invoiced. Dealing with invoice queries with our suppliers and assist with credit control when necessary. - Reporting on various aspects of the business performance, including reviews on the performance of client contracts prior to renewal, the length of time spent by staff on clients issues, and project performance.- Assisting in the HR process, including recruitment, selection and onboarding.- Supporting the Managing Director in client meetings, note taking, follow up and diary management. Show less

Assistant Manager

• Nov 2018 - Apr 2019

In August 2018 I got promoted to Assistant Manager of the Athlone Branch and was subsequently asked to move back to Drogheda in November to help after a number of staff had left. My role was to assist the Branch Manager in the day to day running of operations including;• Directly managing and motivating staff; training them and providing them with feedback.• Ensuring we are reached targets for sales and customer service.• Marketing with local accounts to build and develop relationships in order to grow the business.• Managing the fleet of cars and ensuring all cars are maintained to Enterprise’s vehicle safety policy.• Working with other branches, moving cars and staff between them as needed.• Creating and managing a daily operational plan. • Dealing with customer queries and complaints.• Filling in for the Branch Manager when the Branch Manager was away. Show less

Assistant Manager

• Aug 2018 - Nov 2018

Management Trainee

• Nov 2017 - Aug 2018

After University I decided to return to Enterprise Rent a Car. My role in Drogheda included the following:• Engaging with customers with a variety of needs in the different lines of business; retail customers, insurance customers, breakdown customers and corporate customers.• Explaining processes putting customers in cars and receiving them back on the return of the car.• Engaging in difficult conversations if the car was damaged.• Picking up and dropping off of customers.• Administrative work, including answering the phone, taking bookings over the phone, dealing with email queries/issues, filing the customer contracts, etc.• Engaging in weekly team meetings, receiving and giving feedback.• Occasionally running the counter; managing the customers, delegating the workload to the other staff members and assisting the manager on duty as their “right hand”.• Responsibility for a number of relationships with local accounts; maintaining these relationships and following up with the accounting departments to ensure our invoices were paid on time Show less

Hub Staff

• Sep 2016 - Oct 2016

The First Seven Weeks is an initiative set up in the University of Limerick to welcome first year students and help ease the transition from secondary education to third level education. It is the first port of call for students experiencing difficulty settling into University life. My role as hub staff includes: - Working as part of a team 8 postgraduate students - Being available in the Hub to students who drop in with any questions/queries/problems - Answering questions across a range of social media platforms including: Facebook, Twitter, Snapchat and Instagram - Liaising with various departments in the University to find the solutions to the certain student issues. This also involves referring students to the right help within the University if the issue is more serious. Show less

International Orientation Guide

• Sep 2016 - Sep 2016

This was my third time as an orientation guide; welcoming the new students from overseas to the University. I was responsible for showing them around, answering any of their questions and also making sure they were in the right place at the right time during their orientation week. Students arrive from all over the world, so it is a great way to meet people with different backgrounds and learn about other cultures. Time as Orientation Guide: - September 2016 - January 2016 - September 2015 Show less

Summer Intern

• Jul 2014 - Aug 2014

I spent six weeks at Deloitte getting a brief insight into an accounting office. I didn’t have any main responsibilities as such but got to see how different sections of the office worked by doing various different jobs for different people. I spent six weeks at Deloitte getting a brief insight into an accounting office. I didn’t have any main responsibilities as such but got to see how different sections of the office worked by doing various different jobs for different people.

Supervisor

• Aug 2012 - Mar 2014

I was responsible for running the 8 hour day/night shift. I opened/closed the shop, looked after counting the tills and made sure the staff always had something to do. I was responsible for running the 8 hour day/night shift. I opened/closed the shop, looked after counting the tills and made sure the staff always had something to do.

Summer Student

• Jun 2013 - Aug 2013

Here I prepared weekly reports for senior management. I got to see the work of a finance department first hand doing bits and pieces in the Tax, Managerial Accounting and Accounts Payable areas. Here I prepared weekly reports for senior management. I got to see the work of a finance department first hand doing bits and pieces in the Tax, Managerial Accounting and Accounts Payable areas.