Experience

Home Instead UK

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• Franchise Owner / Director

  • Jan 2018 - Present

  - Franchisee of the UK’s Leading Domicilary Care Company operating CQC rated “Outstanding” offices in Leicestershire. - Built the business from scratch during the first half of 2018 growing revenues 86% year on year whilst achieving a 5 Star Employer award from Work Buzz. - Franchisee of the UK’s Leading Domicilary Care Company operating CQC rated “Outstanding” offices in Leicestershire. - Built the business from scratch during the first half of 2018 growing revenues 86% year on year whilst achieving a 5 Star Employer award from Work Buzz.



Drake & Morgan

• United Kingdom
• Food and Beverage Services
• 100 - 200 Employee

• Operations & Projects Director

  • Apr 2018 - Mar 2019

  - Initial six month interim contract leading the Operations & Sales Teams driving £1.2m of Sales per week from 22 Premium Bars & Restaurant in the City of London, Manchester & Edinburgh. - Asked to continue to project manage a change programme to improve the Like for Like Sales, Labour Productivity and Guest Satisfaction after a period of rapid expansion. - Opened the second Drake & Morgan Manchester the Anthologist in August 2018, strengthening the companies presence in the North West.



Pizza Pots & Pints

• Restaurants
• 1 - 100 Employee

• Director

  • Mar 2015 - Dec 2017

  - In March 2015 after the success of Apostrophe Pubs business we launched Pizza, Pots & Pints in the Salisbury Arms, Cambridge www.salisburyarmscambridge.co.uk - In May 2016 we opened the Old White Horse, Baldock followed by the Queen's Head, Peterborough in August 2017 and the Radcliffe Arms, Hitchin in October 2017. - Pizza, Pots and Pints was aimed at transforming smaller community sites in great demographics to offer a focus on crafted, artisan food and drinks and menus designed around sharing. - Think light crispy artisan pizza (cooked in our amazing wood-fired oven), warming terracotta pots of comfort food (bubbling mac n cheese anyone?) and pints of beer (from around the globe)



Apostrophe Pubs

• Restaurants
• 1 - 100 Employee

• Director

  • Feb 2014 - Dec 2017

  - In February 2014 we opened our first Boutique Pub Restaurant Hotel d'Parys, Bedford www.dparys.co.uk with a view to grow a collection of 5 Pub Restaurants & Hotels. - In July 2015 we opened Merlin's Cave, Chalfont St Giles www.merlins-cave.com and in September 2015 we purchased Cox's Yard, Stratford upon Avon www.coxsyard.com - Our Mission simple to create Stunning Businesses, Inspired by Leaders, Loved by our Team and Cherished by Guests - In February 2014 we opened our first Boutique Pub Restaurant Hotel d'Parys, Bedford www.dparys.co.uk with a view to grow a collection of 5 Pub Restaurants & Hotels. - In July 2015 we opened Merlin's Cave, Chalfont St Giles www.merlins-cave.com and in September 2015 we purchased Cox's Yard, Stratford upon Avon www.coxsyard.com - Our Mission simple to create Stunning Businesses, Inspired by Leaders, Loved by our Team and Cherished by Guests



Charles Wells

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Director - Charles Wells France/Apostrophe Pubs/Pizza Pots & Pints

  • Feb 2014 - Dec 2017

  - Board Director leading the managed pub business at Family Brewer, Charles Wells operating 20 pubs with a turnover of £16m and EBITDA of £3.7m across the UK & France. - Responsible for 3 concepts Charles Wells France our traditional English Pubs in France, created Apostrophe Pubs our Gastro Pub Hotels & Pizza, Pots & Pints our artisan Pizza Pubs.- Delivered system and operating improvements which drove like for like sales growth by 7%, gross profit margins by 1% which contributed to an improvement in Unit Profit of 23%- Fine tuned the product offer and customer journey which led to a labour cost reduction of £93K or 2% across the 3 concepts and a 7% improvement in guest satisfaction scores.- Conducted guest profiling in each concept, and then worked with Experian to create a piece of demographic research to identify towns/cities to build an acquisition pipeline for 2018 of 6 sites. - Implemented an online learning and development platform in conjunction with CPL Training which led to a 25% reduction in labour turnover and a improvement in statutory training of 35% - Steered the marketing and pub teams to develop our social media strategy, which led to a 15% improvement in our guest database and a 12% increase in guests interacting with us.- Instigated improvements in Health & Safety and Food Safety in collaboration with Sheild Safety Group to electronically monitor and report on issues improving compliance scores by 3%. - Nominated and won a number of local and national awards including, Best New Pub/Bar Publican Awards 2015, Best Managed Pub Great British Pub Awards 2016.

• Operations Director

  • Jul 2009 - Feb 2015

  - Board Director leading the Operations, Property and Customer Support Teams operating 200 pubs with a turnover of £25m and EBITDA of £8.5m. - Delivered the 5 year strategic plan for the business to proactively manage the declining market increasing the average income per pub by £16K and growing EBITDA by 6.8%.- Introduced a Trainee Area Manager training programme and recruited two graduates, one who went on to win the prestigious "ALMR Operations Manager of the Year" award. - Launched "Passport for Profit" an initiative aimed at improving the insight we had into the performance of our pubs and our business partners improving the profitability by 24%.- Formulated a £2m pa capital investment programme into the pub estate ensuring the company improved the quality of the £230m of assets adding £200K of Net Profit per pub pa. - Initiated a review to improve our recruitment processes leading to a reduction of the average time taken to let our pubs from 41 to 26 weeks saving over £273K pa in costs. - Restructured the Property & Customer Support Team members and processes which led to cost savings of £174K- Transformed the companies approach to award winning multiple operators co investing £4m to influence their vision growing our profitability and their companies in the process. - Delivered a 5 year plan to dispose of 50 under performing assets generating proceeds of £5.7m pa and reinvesting proceeds in new and existing assets generating a ROI of 15%.- Developed a business case which concluded in a £1.5m investment to take Charles Wells Pub Company back into directly managing its best pubs.

• Director of Operations

  • Jun 2008 - Jul 2009

  - 60% of my time was managing all aspects Operations, Property, Marketing, Recruitment & Finance doubling the turnover to €1.8m and it's EBITDA to €320K.- Influenced the acquisition criteria which led to us purchasing 2 larger sites enabling us to increase turnover by 44% and improve profitability by 64%.- Negotiated a new supply deal for the distribution of Wells & Youngs Brands into our export partner in France resulting in a £200K increase in our Wet Gross Margin. - Created a 5 year business plan, with budgets and cash flows allowing the business to become funded and indebted through its operations in France.

• Head of Acquisitions

  • Jun 2008 - Jul 2009

  - 40% of my time leading the project team in the acquisition of 34 pubs from Punch Taverns and Enterprise Inns. - Managed our new business partners and initiated them into the company influencing the business partners to invest in growing the net profit - Formulated criteria which allowed us to determine a pubs future based on its physical structure, location and demographics establishing a 5 year disposal programme. - Redefined the operational planning process ensuring every business unit had a clear idea of the direction we wanted to take with each pub.

• Retail Development Manager

  • Jul 2007 - Jun 2008

  - Responsible for covering a geography of 45 pubs in Northamptonshire, Oxfordshire and Warwickshire growing the profit contribution by 11.6% to £1.7m. - Transformed the quality of pubs and their operators spending £3.75m of capital improving the quality of the pubs generating returns on investment in excess of 15%. - Developed strong lasting relationships with my business partners ensuring I had zero business failures and vacancies from June 2008 through September 2009.- Recognised as a leading Operations Manager in the Association of Licensed Multiple Retailers Operations Manager of the Year awards in 2008.



Scottish and Newcastle

• Food and Beverage Services
• 1 - 100 Employee

• Operations & Sales Manager

  • Nov 2005 - Jul 2007

  - Responsible for a geography of pubs in Bedfordshire, Buckinghamshire, Northamptonshire and Warwickshire growing the profit contribution by 10% to £2.2m versus the previous year. - Created a business review format covering the 5 P's of marketing so we could evaluate the sustainability of each business partner increasing the average length of tenure by 3 months. - Developed strong relationships with stock takers and accountants to ensure business partners were given independent third party advice which I could reinforce to enhance their profitability.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Internal Controls Manager

  • 2003 - 2005

  - Responsible for Debt, Stock, Cash and Controls Management for the 11 Courtyard Hotels within the UK ensuring policies and procedures were followed.- Work with the hotels to reduce Liquor and Food Stock Deficits by 8k and 3k respectively Year On Year.- Work with the hotels to reduce Year On Year Liquor and Food COS% 0.4% and 0.6% respectively.

• Food & Beverage Business Development Manager

  • Feb 2003 - Aug 2003