Accounting

• Jun 2014 - Present

Senior Credit & Collections Administrator

• Dec 2011 - Feb 2014

In charge of credit practices at Kroll Ontrack regarding setting credit limits, credit review of clients, credit reporting, and systematic follow up of credit reporting lists, as well as collecting a 15 million collections portfolio. Handled disputes, collected via phone calls, e-mail, and letters, closely followed the aging of accounts and determining the action to be taken. Successfully negotiated payment arrangements on delinquent accounts, followed up on collection irregularities payment discrepancies, unearned discounts, refunds for large clients while understanding and building client relationships. Handled account disputes and reconciliations to include proper cash applications, ensuring that credit memos were issued, forwarded disputes for legal collections or write off.Proficient regarding get paid, oracle, word, excel, saleslogix, salesforce, & cognos.

Senior Credit & Collections Administrator

• 1999 - 2011

Planned and managed the systematic follow-up and collection of accounts for financial, translations, legal, and litigation support services. Collected via phone calls, e-mail, and letters, closely followed the aging of accounts and determining the action to be taken, successfully negotiated payment arrangements on delinquent accounts, and followed up on collection irregularities payment discrepancies, unearned discounts, refunds. Handled account disputes and reconciliations, to include proper cash applications, ensuring that credit memos were issued, forwarded disputes for legal collections or write off and recommended accounts for credit review based on increased sales or declining payment history. 11 years experience working in the collections department of second largest printing company in the world. Excellent verbal and written communication skills, strong organizational skills and the ability to pay attention to detail. I’m self-directed and work with limited supervision as well as prioritize and manage multiple responsibilities. Skilled in oracle, excel, & word, programs

Supervisor

• Feb 1994 - Nov 1999

Supervisor of 20 employees regarding inbound and outbound dialer collections for clients such as US Satellite Broadcasting, K-mart, Target, Avon, and healthcare accounts. Forwarded accounts to outside collection agencies as needed and completed reporting to upper management. Completed hiring and recruiting of employees for the collections agency as well as coming up with motivational team building events. Loaded dialers with all accounts using Magellan software. Handled all calls regarding client inquiries and customer complaints. Was a senior collector at Allied two years before becoming a supervisor. Skilled in oracle, excel, & word.