Experience

Palm Beach County Sheriff's Office

• United States
• Law Enforcement
• 1 - 100 Employee

• Systems Administrator

  • Jun 2023 - Present

  West Palm Beach, Florida, United States



Family Church Network

• United States
• Religious Institutions
• 1 - 100 Employee

• Network Administrator

  • Dec 2020 - Jun 2023

  West Palm Beach, Florida, United States - Implement and maintain network security protocols to protect against unauthorized access and data breaches. - Develop and maintain network documentation, including network topology, equipment inventory, and configuration details. - Manage network user accounts, permissions, and access rights to ensure proper access and control. - Conduct regular network backups and disaster recovery procedures to ensure the integrity and availability of data. - Plan and implement network upgrades… Show more - Implement and maintain network security protocols to protect against unauthorized access and data breaches. - Develop and maintain network documentation, including network topology, equipment inventory, and configuration details. - Manage network user accounts, permissions, and access rights to ensure proper access and control. - Conduct regular network backups and disaster recovery procedures to ensure the integrity and availability of data. - Plan and implement network upgrades and expansions to meet the changing needs of the church. - Provide technical support to church staff and volunteers to troubleshoot and resolve network-related issues. - Stay up-to-date with the latest technologies, trends, and best practices in network administration and security. - Collaborate with other IT professionals, vendors, and service providers to ensure effective communication and coordination. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Technical Expert

  • Nov 2015 - Apr 2020

  - Serve as a subject matter expert in various technical areas related to Apple's products and services. - Provide technical support to customers and internal stakeholders via phone, email, chat, and in-person. - Troubleshoot and resolve complex technical issues related to hardware, software, and networking, both remotely and in person. - Escalate critical issues to appropriate teams and follow up to ensure timely resolution. - Contribute to the development of technical support… Show more - Serve as a subject matter expert in various technical areas related to Apple's products and services. - Provide technical support to customers and internal stakeholders via phone, email, chat, and in-person. - Troubleshoot and resolve complex technical issues related to hardware, software, and networking, both remotely and in person. - Escalate critical issues to appropriate teams and follow up to ensure timely resolution. - Contribute to the development of technical support materials, such as knowledge base articles, troubleshooting guides, and training materials. - Continuously update and expand technical knowledge and skills through ongoing training and self-study. - Participate in cross-functional projects and initiatives to improve products, services, and processes. - Collaborate with other technical experts, engineers, and product managers to identify and resolve technical issues and improve overall customer experience. - Participate in the development and delivery of technical training programs for customers and internal teams. - Stay up-to-date with the latest technologies, trends, and best practices in the industry. Show less