Experience

Pegasus Global

• United States
• Travel Arrangements
• 1 - 100 Employee

• Fleet and Facilities Manager

  • Jan 2019 - Present

  • Manage all aspects of Fleet Maintenance (40+ vehicles). Ensure vehicles are properly maintained and that the company follows all Department of Transportation regulations. • Act as chauffeur liaison with 40 full time drivers. Interview potential chauffeurs. Train all chauffeurs for regular clients as well as Bourbon Tours. • Nurture relationships with Bourbon Distilleries and act as primary field contact for bourbon tours and events. • Plan and coordinate seasonal influx needed for Derby season. Order additional necessary vehicles. Accommodate an additional 150 chauffeurs while ensuring that communication is seamless. Hire additional staff to greet guests at airports and hotels for improved guest experience. • Manage all safety and drug testing/screening. Comply with Department of Transportation and Federal Motor Carrier Safety Administration. • Maintain all vehicle Insurance and registration requirements.



Valhalla Golf Club

• United States
• Hospitality
• 1 - 100 Employee

• Outside Service Supervisor

  • Jun 2018 - Jan 2019

  • Pair caddies with players/groups and starting groups for play, pace of play monitoring. • Assist the professional golf staff with the monitoring of golf operations supplies (scorecards, tees, towels, etc.). • Maintain a properly functioning golf car fleet within the standards set forth by the golf car manufacturer. • Work with service provider for all issues with the golf cars. • Oversee the conditions of golf car area, bag storage, practice range, its amenities and operations. • Pair caddies with players/groups and starting groups for play, pace of play monitoring. • Assist the professional golf staff with the monitoring of golf operations supplies (scorecards, tees, towels, etc.). • Maintain a properly functioning golf car fleet within the standards set forth by the golf car manufacturer. • Work with service provider for all issues with the golf cars. • Oversee the conditions of golf car area, bag storage, practice range, its amenities and operations.



TWO MEN AND A TRUCK®

• United States
• Truck Transportation
• 700 & Above Employee

• Franchise Sales & Operations Manager

  • Feb 2017 - Jun 2018

  • Franchise ranking (out of 512 locations) went from 232 upon acquisition to an average of 82 and increased revenue from $1.1 million to over $1.9 million, while maintaining a Customer Service Referral Ranking of 97.6%. • Oversee the hiring, training, and motivation of franchise employees, while achieving excellent retention of key employees in a traditionally high turnover trade through sincere mentoring and outstanding communication. • Launch and execute marketing and sales plans. • Control costs and improve profitability. • Actively participate in community, industry and other association events.

• Outside Services Manager

  • Mar 2015 - Feb 2017

  • Hire, train and schedule all outside operations staff. • Perform administrative functions for all outside operations staff (payroll monitoring, supply ordering, etc.) • Pair caddies with players/groups and starting groups for play, pace of play monitoring. • Assist the professional golf staff with the monitoring of golf operations supplies (scorecards, tees, towels, etc.) • Maintain a properly functioning golf car fleet within the standards set forth by the golf car manufacturer. Work with service provider for all issues with the golf cars. • Oversee the conditions of golf car area, bag storage, practice range, its amenities and operations.



Forest Hills Country Club

• Hospitality
• 1 - 100 Employee

• Assistant Golf Professional

  • Mar 2014 - Mar 2015

  • Ensure excellent Member relations while assisting with the running an efficient daily golf operation. • Management of Sunday Social, Men’s & Women’s weekly tournament programs, Leagues, and Tournament planning. • Club Repair, Merchandising, and Golf Car Maintenance. • Assist with Junior Clinics. • Ensure excellent Member relations while assisting with the running an efficient daily golf operation. • Management of Sunday Social, Men’s & Women’s weekly tournament programs, Leagues, and Tournament planning. • Club Repair, Merchandising, and Golf Car Maintenance. • Assist with Junior Clinics.



Farmers Insurance

• United States
• Real Estate
• 100 - 200 Employee

• Agency Co-Owner & Outside Sales

  • Jul 2006 - Mar 2015

  • Sales in Auto, Home, Life and Commercial Insurance. • Develop business relationships within the community to build a reputation of a customer service oriented agency facilitating referrals and prospecting leads. • Nurture existing relationships and cross sell personal lines with Commercial and Life Insurance. • Sales in Auto, Home, Life and Commercial Insurance. • Develop business relationships within the community to build a reputation of a customer service oriented agency facilitating referrals and prospecting leads. • Nurture existing relationships and cross sell personal lines with Commercial and Life Insurance.



Bandon Dunes Golf Resort

• United States
• Hospitality
• 200 - 300 Employee

• Caddie Services Supervisor

  • Aug 2010 - Mar 2014

  • Manage and continuously improve operations to enhance the guest experience. • Oversee caddie intern teams to ensure smooth on course operations. • Ensure maximum guest and team/caddie satisfaction. • Help plan and develop the Caddie operations long-term and annual plans. • Foster a positive work environment for all employees. • Coordinate over 330 caddies as well as Intern training. • Ability to work under pressure and to handle multiple tasks smoothly and seamlessly. • Manage and continuously improve operations to enhance the guest experience. • Oversee caddie intern teams to ensure smooth on course operations. • Ensure maximum guest and team/caddie satisfaction. • Help plan and develop the Caddie operations long-term and annual plans. • Foster a positive work environment for all employees. • Coordinate over 330 caddies as well as Intern training. • Ability to work under pressure and to handle multiple tasks smoothly and seamlessly.



Dominion Homes

• United States
• Real Estate
• 1 - 100 Employee

• Sales Representative

  • Dec 2002 - Jul 2006

  • Top 3% sales volume 2003 & 2004 with over 125 unit sales, exceeding $16 million in sales volume. • Received Award of Excellence for On-Site New Home Sales at the Sales & Marketing Counsel Awards for 2004. • Implemented co-op sales and marketing plan with Louisville Real Estate firms, local businesses and other effective marketing initiatives to capture new business. • Highly skilled in critical path sales techniques, including product demonstration, cost-estimating, identifying and presenting financing opportunities, credit counseling, and presenting purchase agreements.