Experience

Smith Anderson

• United States
• Law Practice
• 200 - 300 Employee

• System Engineer

  • May 2023 - Present



ThinkTech Advisors

• Computer Networking
• 1 - 100 Employee

• Tier 3 Service Desk Engineer

  • Dec 2021 - May 2023



Logically

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Managed Services Engineer Team Lead

  • Jan 2021 - Sep 2021

• Managed Services Engineer II

  • Feb 2019 - Jan 2021



Apex Technology Corporation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Engineer 2

  • 2018 - 2019

  Remote Onsite Service Engineer for APEX Technology Remote Onsite Service Engineer for APEX Technology



Tower Engineering Professionals

• United States
• Telecommunications
• 500 - 600 Employee

• System Administrator 1

  • 2013 - 2018

  Manged NetApp and also made sure the file synchronization ran daily, weekly, and monthly on the ever growing 55+ terabytes of data environment. Managed 15 Vmware Servers through VSphere 6, all running Windows Server 2012. Managed a hybrid Exchange and O365 internal mail system, as well as the company spam through AppRiver. Managed Webroot Company Antivirus solution. Proficient Active Directory Management. Proficient WSUS management skills. Managed a Shortel and Vonage phone system. Managed two Cisco Nexus switches, Cisco Meraki, along with 8 Meraki AP's and Meraki camera's. Internal AutoCAD Specialist. Managed and supported in house AV tools for internal training and continuing education. Show less



Carolinas IT

• Raleigh-Durham, North Carolina Area

• After Hours Support Specialist

  • 2011 - 2013

  Helped implement what is now the after hours help desk at Carolinas IT. Tier 1 and 2 triage for afterhours support. Duties included but were not limited to: Escalation of client related emergencies to tier 3 support as needed. Site or servers down. Troubleshoot Client Server Hard Drive, Ram, and Processor over utilization errors. Troubleshoot Client ISP, ASA, and Switch connectivity problems. Restarted various windows services and client specific processes. Monitored AV levels and pushed out virus definitions and firewall updates. Monitored data backups through Zenith’s BDR, Symantec Backup Exec, and Xilocore. Performed test restores for all client data backup systems. After our company implemented the cloud I monitored VM servers and their backups. Pushed after hour’s updates for Symantec, Trend Micro, and Windows. Show less



Paint Worx

• Raleigh-Durham, North Carolina Area

• Account Manager

  • 2006 - 2011

  Oversaw all company Advertising and Marketing. Managed all existing accounts and all new accounts. Managed internal infrastructure. Oversaw all company Advertising and Marketing. Managed all existing accounts and all new accounts. Managed internal infrastructure.



Hanger Prosthetics And Orthotics

• United States
• Alternative Dispute Resolution
• 1 - 100 Employee

• Orthotic & Prosthetic Technician

  • 2001 - 2006

  Fabricated all stages of custom Prosthetic legs and arms and assisted with final product fitting and adjustments. Fabricated all stages of custom Orthotics and assisted with final product fitting and adjustments. Certified Orthotic fitter in the State of Florida. Fabricated Diabetic shoes and also fit off the shelf Diabetic shoes. Managed details of all office material purchasing and shipping/receiving. Fabricated all stages of custom Prosthetic legs and arms and assisted with final product fitting and adjustments. Fabricated all stages of custom Orthotics and assisted with final product fitting and adjustments. Certified Orthotic fitter in the State of Florida. Fabricated Diabetic shoes and also fit off the shelf Diabetic shoes. Managed details of all office material purchasing and shipping/receiving.