Software Tester

• Apr 2019 - Present

Unemployed

• Oct 2018 - Apr 2019

QA Tester

• Jul 2018 - Oct 2018

Working within a small team of testers and testing various elements of developments for financial products (share registry based). My experience largely revolved around the online hub/portal where clients are able to drop files relating to trades, transfers and the like and have them ingested for reporting purposes with the relevant regulatory body, plus view reports and statistics of the information presented. Other smaller pieces of work were also undertaken, such as tracking files through the FTP software & checking database changes to ensure confidence in the products. Responsibilities • Using exploratory techniques in order to test the portal to look for bugs and other less obvious issues. • Creating regression test steps for the portal software. • Conducting basic queries in SQL in order to track changes to the database in terms of the information ingested • Testing movements of the files using RDP sessions, dummy accounts and test versions of the software Show less

Test Analyst

• Mar 2016 - Jun 2018

Working as a software tester in a multi-disciplinary Scrum team within Computershare Technology Services, working with product owners and key business stakeholders to deliver valuable solutions to business problems on a regular basis. Influencing and contributing to the development of high quality, secure, stable and reliable solutions in close collaboration with other members of the team. My responsibilities include; • Providing estimates for User Stories based on the relative sizing scale used in the team. • Utilising risk based and other techniques, prioritising and documenting the level of testing performed throughout sprints/releases. • Conducting sufficient testing to gain confidence in the changes being made and documenting evidence appropriately, feeding back to developers on successes and/or any issues found during testing. • Championing quality by working with the team to agree clear and complete acceptance criteria through use of examples. • Collaborating effectively within and across teams, including reviewing Unit Tests with developers, reviewing other test professionals tests/automated checks and pairing up to support Regression Testing/UAT with users in the business. • Providing adequate handover with other teams within Computershare Technology Services and in the business so they are clear of the risk areas and level of testing performed. • Striving to continuously improve quality by experimenting with new techniques or adapting existing approaches to best fit the teams needs. Show less

Software Tester

• Apr 2014 - Mar 2016

I was offered a role in testing due to my inherent ability to be able to hone in on a problem and find the cause of it in an efficient manner. I am often relentless in my search for the cause of problems. It is due to this and my organisational skills that in a fairly short amount of time, I was offered the opportunity to head up the team and co-ordinate their efforts. I am presently responsible for not only my own workload, but for the testing team as a whole. This is of course a challenge, but one that I relish.Responsibilities• Running test scripts on test databases for new software releases, recording all results issues tracked using issue logs, scripts and software change notices.• Assessing new developments to the software, planning the approach to the testing and writing of scripts to be used going forwards for the testing of said developments• Feeding back to other members of the testing function as well as the wider R&D Team as to findings and results, escalating issues where necessary.• Working with the Projects Team to create UAT specifications and detailed test plans.• Liaising with other departments (such as support) to share knowledge of issues raised on site and encountered in the office• Testing possibilities of Iken software integration with other software products. • Ad-hoc testing of the software as a whole and raising any issues found via the proper channels• Co-ordination of the testing team and their workload to ensure testing tasks are complete and within sprint goals Show less

1st Line Support Consultant

• Jun 2013 - Apr 2014

In this role, I was responsible for handling the calls, logging, investigating and resolving issues raised by users of the Iken software product range.Responsibilities• Handling inbound calls from users seeking support.• Responding to email requests from users or client ICT personnel seeking support.• Documenting reported issues clearly and concisely within the case management system.• Attend and contribute to regular support review meetings to assist the team with managing backlog.• Investigating support issues through information gathering, directive questioning and use of client remote access facilities and remote support tools such as Webex™.• Liaising with client ICT departments to assist with the resolution of issues on site.• Prioritising and escalating issues where appropriate to second/third line support and working alongside them to gain further knowledge and experience.• Keeping clients informed on the status of their reported issues. Show less

Procurement Administrator/Assistant

• Jan 2007 - Dec 2012

I was in charge of looking after contractor usage across the UK which involves checking that all contractors' information and necessary documentation (i.e. contracts/policies etc.) are up-to-date and stored on our approved contractor software, creating and managing databases, running ad-hoc reports and policing contractor usage and reporting usage figures to the executive on a monthly basis. Responsibilities: Makeup and BETA testing of two iterations of the approved contractor software, ensuring that the new functionality was visually appealing and straight forward for the end user Additional testing of internal system updates to ensure that there are no bugs and/or report bugs to the developers to ensure that the necessary changes were made before release General point of contact for suggested improvements to approved contractor software Monthly reporting on accounting packages to determine contractor usage. This involves taking data from different databases and accounting programs and merging into one coherent report to be used by heads of department Database creation, maintenance and manipulation where required Ad-hoc reporting and analysis of contractor usage to determine whether the business is fully utilising their resources Fully supporting the National Procurement Manager in administration, organisation and any other requirements to enable him to fulfill his role properly Show less

Engineering and Manufacturing Administrator

• Jul 2006 - Jan 2007

In this role I was responsible for maintaining the administration for the entire engineering department as well as having Personal Assistant duties to the Operations director of the Production environment. Responsibilities: Ensuring all staff paperwork is up-to-date (i.e. holiday, hour worked, overtime etc.) Updating and maintaining product documentation regarding calibrations and design changes Creating ad-hoc reports for the department on various subjects (e.g. department's productivity) Analysing invoices of parts purchased and produced Ensuring that projects all go off on time and to budget Configuration Management Show less

Configuration Management Assistant (Temporary)

• May 2006 - Jul 2006

This was very much a support role for the entire AXA organisation, where I was responsible for checking a PC based work queue and dealing with any issues involving licensing of PC applications and allocating the required resources. This was very much a support role for the entire AXA organisation, where I was responsible for checking a PC based work queue and dealing with any issues involving licensing of PC applications and allocating the required resources.

Project Officer

• Aug 2004 - Feb 2006

This role involved me looking after and seeing through the successful corporate actions for various companies. This would include such actions as takeovers, mergers, tender offers, open offers and the suchlike. This role involved me looking after and seeing through the successful corporate actions for various companies. This would include such actions as takeovers, mergers, tender offers, open offers and the suchlike.

Management Information Administrator/Analyst

• Jan 2003 - Aug 2004

Bureau, Contact 24/MM Group; Within this role I was given direct responsibility for all of the campaign's reporting; dealing with various types of reporting to clients directly and also in-house for the business. Bureau, Contact 24/MM Group; Within this role I was given direct responsibility for all of the campaign's reporting; dealing with various types of reporting to clients directly and also in-house for the business.

Customer Service Representative

• Apr 2002 - Dec 2002

Dealing with various types of inbound and outbound telephone calls in a contact centre environment. Carrying out user acceptance testing of systems to ensure that they work properly and flow correctly. Dealing with various types of inbound and outbound telephone calls in a contact centre environment. Carrying out user acceptance testing of systems to ensure that they work properly and flow correctly.

Assistant Manager

• Oct 1997 - Apr 2002

Sales Assistant

• Nov 1996 - Mar 1997

General Temporary Agency Work

• Apr 1996 - Nov 1996