Craig Hedison
Professional Services Manager at Hummingbird Solutions PTY Ltd- Claim this Profile
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English Native or bilingual proficiency
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Japanese Elementary proficiency
Topline Score
Bio
Yuji Kawasaki
Craig has been one of the most collaborative partner that I have been worked. He has excellent knowledge in the ICT industry and how to drive global team to fullfil a goal. I was lucky having this trusted partner and his responsible mind ensured we successfully collaborated on a number of projects.
Nicholas Goodwin
Craig is the quiet achiever, he accepts his assigned jobs and just gets on with it, no fuss. He works extremely well with the Sales and Client Delivery Executives for new business or add on business. He has exceptional analysis skills and be it a RFI/P or an opportunity to work directly with a client to determine the requirements, he has the innate ability to get to the core of the matter and then bring a team together to work the solution. His technical background gives him an ideal background to make him the solution leader he is. He has exceptional personnel management skills and gets the best out of the team with the minimum effort ad brings in the solution on time and within the cost guidelines. I have every confidence that Craig would be an excellent asset to any employer wishing to make him an offer of employment.
Yuji Kawasaki
Craig has been one of the most collaborative partner that I have been worked. He has excellent knowledge in the ICT industry and how to drive global team to fullfil a goal. I was lucky having this trusted partner and his responsible mind ensured we successfully collaborated on a number of projects.
Nicholas Goodwin
Craig is the quiet achiever, he accepts his assigned jobs and just gets on with it, no fuss. He works extremely well with the Sales and Client Delivery Executives for new business or add on business. He has exceptional analysis skills and be it a RFI/P or an opportunity to work directly with a client to determine the requirements, he has the innate ability to get to the core of the matter and then bring a team together to work the solution. His technical background gives him an ideal background to make him the solution leader he is. He has exceptional personnel management skills and gets the best out of the team with the minimum effort ad brings in the solution on time and within the cost guidelines. I have every confidence that Craig would be an excellent asset to any employer wishing to make him an offer of employment.
Yuji Kawasaki
Craig has been one of the most collaborative partner that I have been worked. He has excellent knowledge in the ICT industry and how to drive global team to fullfil a goal. I was lucky having this trusted partner and his responsible mind ensured we successfully collaborated on a number of projects.
Nicholas Goodwin
Craig is the quiet achiever, he accepts his assigned jobs and just gets on with it, no fuss. He works extremely well with the Sales and Client Delivery Executives for new business or add on business. He has exceptional analysis skills and be it a RFI/P or an opportunity to work directly with a client to determine the requirements, he has the innate ability to get to the core of the matter and then bring a team together to work the solution. His technical background gives him an ideal background to make him the solution leader he is. He has exceptional personnel management skills and gets the best out of the team with the minimum effort ad brings in the solution on time and within the cost guidelines. I have every confidence that Craig would be an excellent asset to any employer wishing to make him an offer of employment.
Yuji Kawasaki
Craig has been one of the most collaborative partner that I have been worked. He has excellent knowledge in the ICT industry and how to drive global team to fullfil a goal. I was lucky having this trusted partner and his responsible mind ensured we successfully collaborated on a number of projects.
Nicholas Goodwin
Craig is the quiet achiever, he accepts his assigned jobs and just gets on with it, no fuss. He works extremely well with the Sales and Client Delivery Executives for new business or add on business. He has exceptional analysis skills and be it a RFI/P or an opportunity to work directly with a client to determine the requirements, he has the innate ability to get to the core of the matter and then bring a team together to work the solution. His technical background gives him an ideal background to make him the solution leader he is. He has exceptional personnel management skills and gets the best out of the team with the minimum effort ad brings in the solution on time and within the cost guidelines. I have every confidence that Craig would be an excellent asset to any employer wishing to make him an offer of employment.
Credentials
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Prince2 Registered Practitioner
Prince2Jan, 2010- Oct, 2024 -
Project Management Professional (PMP)
PMIJan, 2009- Oct, 2024 -
Microsoft Certified Systems Engineer (MCSE)
MicrosoftJan, 2000- Oct, 2024
Experience
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Hummingbird Solutions PTY Ltd
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Professional Services Manager
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Sep 2022 - Present
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Principal Consultant
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Jun 2021 - Sep 2022
Lead consultant in the delivery of consultancy engagements and during the implementation of large programs, and transformation projects. Engaging with client business owners to understand their challenges and needs for change, developing solutions that solve these challenges, and ensuring that these business outcomes are achieved through transformational programs.In this role I have developed and delivered solutions, as well as defined frameworks for future client engagements and delivery of complex transformational programs.
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NTT Communications
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Japan
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IT Services and IT Consulting
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700 & Above Employee
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Principal Consultant / Program Manager - International Programme Office
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Apr 2020 - Apr 2021
The Role is to provide support and services to Japanese based clients that require assistance in solutioning and delivering complex projects outside of Japan. The role includes:- Presales support and solution development- Procurement & Logistical services- Supply Chain Services- Programme and Project Management- Installation and Engineering services
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Principle Service Architect
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May 2016 - Apr 2020
After supporting Dimension Data Japan remotely as a Regional Service Architect from Singapore (Asia OHQ), Dimension Data Japan requested me to transfer to Japan and lead the Managed Services practice in Japan.Other Key responsibilities:• Leading outsourcing opportunities to position Dimension Data service offerings to address client business needs (Managed Infrastructure (DC, NW, Cloud) and Managed Security services)• Develop localised support solutions to meet Japanese market and Japanese client needs.• Working with country client managers, account stake-holders, to provide speed to market ITO solution and optimum service delivery, that address client's operational challenges, delivering business outcomes• Look for opportunities for collaboration with NTT Group companies.• Running solution workshops to help guide clients develop a transformational roadmap from their current state to a desired state that will address their business challenges• Business case development for client internal justification for transformational projects• Leading operations and delivery assessments to help clients identify gaps and areas of improvement in their current operations.• Establishing the validity of a solution and all its components prior submitting to client• Ensure proper solution governance is undertaken throughout the sales solution life cycle.
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Lead Regional Service Architect
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Jan 2014 - May 2016
Lead Regional Service Architect leading opportunities within the APAC region focusing on Dimension Data ITO service offerings. Key responsibilities: • Region lead for North Asia (Japan/China/South Korea/Taiwan/Hong Kong) managing a team of Service Architects • Leading outsourcing opportunities to position Dimension Data service offerings to address client business needs • Running solution workshops to help guide clients develop a transformational roadmap from their current state to a desired state that will address their business challenges • Business case development for client internal justification for transformational projects • Leading operations and delivery assessments to help clients identify gaps and areas of improvement in their current operations. • Establishing the validity of a solution and all its components prior submitting to client • Ensure proper solution governance is undertaken throughout the sales solution life cycle.
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Hewlett-Packard Enterprise Services
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United States
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Software Development
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1 - 100 Employee
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Solution Architect
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Jan 2011 - Dec 2013
Solutions Architect for APJ Regional clients across the Global Solutioning Outsourcing Team for HP Enterprise Services. Key responsibilities: • Managing the Outsourcing Solution team to develop the detail Design and Cost models for the Outsourcing Service; • Identifying Solutions across all HP Portfolio (Application/Infrastructure/Business Process) to match customer's IT / Business requirements; • Establishing the validity of a Solution and all its components prior submitting to client; • Applying financial and accounting concepts as well as capital investment; • Generating an implementation & risk plan with time-lines for the solution; • Executing the governance at technical, sales and management levels followed at all times for the pursuit; • Client facing responsibilities at CXO level for presenting HP's solution.
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Program Manager (Cloud Services Deployment)
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Apr 2009 - Jan 2011
I have undertaken various roles at Fujitsu Asia for many local, Japanese and overseas clients.• Assigned as Programme/Project Manager for a global cloud service deployment, focusing on South East Asia. Responsible all project management activities including;- Project Scope Management- Resource Management- Project Finance Management- Risk Management- Stakeholder Management- Communication Management- Managing and supporting the following work streams:-
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Microsoft Consultant / Microsoft Alliance Manager
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May 2007 - Apr 2009
• Assigned as the Microsoft Alliance Manager for Fujitsu Singapore, reporting to the global Fujitsu-Microsoft Alliance Manager. The role included managing a team of Microsoft technical consultants as well as providing solution consultancy. Responsibilities included:- Development of Partner Business Plans- Development of Partner Solution Plans- Management of Microsoft consultant team- Microsoft Solution development- Client engagement- Joint customer event planning- 3rd party management
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Solutions Consultant (Managed Services)
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May 2005 - Apr 2007
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Solution Consultant (Infrastructure/Microsoft/Citrix)
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Mar 1997 - Apr 2005
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RF Industries
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United States
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Telecommunications
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1 - 100 Employee
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Systems Manager
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Dec 1995 - Feb 1997
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Education
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1992 - 1995
University of Wollongong
Information and Communication Technology, Business Systems -
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Newington College
Community
