Experience

Zetco Valves Pty Ltd

• Australia
• Wholesale
• 1 - 100 Employee

• Customer Service Manager & Purchasing

  • Oct 2019 - Present

• Internal Sales & Purchasing Assistant

  • Nov 2015 - Sep 2019

  This is a customer liaison role, involving determining customer’s plumbing needs & ensuring the correct components are recommended to achieve optimal results Key duties: • Processing 60–100 Orders per day, including EDI, email, fax and via phone• Receiving 30-50 calls per day• Using programs such as Nexus ERP, B2BE, Outlook and Excel• Providing technical information • Interacting with customer’s daily to determine their needs • Preparing invoices and quotes including working out the margin for products• Working both in a team and individually to achieve customer satisfaction• Liaising with the warehouse and Courier Companies to ensure a timely delivery• Providing Customers with ETA’s• Running the Customer Service Department when my Manager is on leave• Assisting the Purchase Manager with stock levels and forecastingReason for leaving: Looking to relocate closer to home as I live in Castle Hill but Travel to Alexandria.



National Australia Bank

• United Kingdom
• Banking
• 1 - 100 Employee

• Customer Adviser

  • Nov 2014 - Nov 2015

  Customer Adviser - National Australia Bank, Nov 2014 - Nov 2015 This role included a small steady consumer base with rural customers whom had specific needs that required management. Key duties: • Working as a team to achieve targets • Deposits and withdrawals • Cash handling/Bank Cheques • Local and international money transfers • Ordering and exchanging foreign currency Key Achievements: • Completing my Tier 2 certificate, which enabled me to provide quotes for insurance.



Woolworths Supermarkets

• Australia
• Retail
• 700 & Above Employee

• 2IC Manager- Produce

  • Sep 2012 - Jun 2014

  Manager – Produce Section, Woolworths, Glenorie Sep 2012 – June 2014 Key duties: • Managing and supervising staff • Maintaining stock control • Accepting deliveries • Training staff and customer service. Key Achievements: • Increasing sales year-on-year significantly • Promotion to manager within 12 months of commencement Reason for leaving: I left to develop office based customer service skills Manager – Produce Section, Woolworths, Glenorie Sep 2012 – June 2014 Key duties: • Managing and supervising staff • Maintaining stock control • Accepting deliveries • Training staff and customer service. Key Achievements: • Increasing sales year-on-year significantly • Promotion to manager within 12 months of commencement Reason for leaving: I left to develop office based customer service skills



Aussie Plumbing Solutions

• Plumbing Tradesman

  • Mar 2007 - Sep 2012

  Plumbing Apprentice/Tradesman - March 2007 – September 2012 I undertook a plumbing apprenticeship from 2007 – 2011, to obtain my Certificate in Plumbing which enabled to me work as a fully qualified Plumber. With my background, I quickly became an integral part of the team as my capacity and strong work ethic enabled the owner to take holidays, confident that I would run business effectively in their absence Key duties: • Installing water and gas pipes and fitting drainage pipes into new houses • Reading and following architect plans • Working closely with other tradesman including electricians and carpenters to ensure jobs completed accurately and on time Key achievements: • Working closely and successfully in a small, growing business • Successfully balancing full time work and study commitments