Craig Fenske
Partner Engagement Manager, Senior Director at Salesforce- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Mike Gates
During my many interactions with Craig, he consistently demonstrated a complete grasp of our client's business and their objectives for our product. Craig served Mattersight well by professionally managing our clients as well as he did our delivery timelines.
Tom Bamlett
I have had the pleasure of working with Craig at Mattersight for 5 years. As a Service Delivery Manager Craig has provide a high level of service to his customers and to Mattersight. Craig has a very strong work ethic and is very skilled at taking on new tasks, challenges, and responsibilities to meet project deadlines and customer demands. He was one of the few who could successfully bridge the gap between the variety of client and internal technical and business teams that he worked with and he was well respected by all. He was always someone that you could count on to stay on top of task assignments with an endless stream of follow ups and reminders to task owners, this was always much appreciated by all and kept projects running smoothly. In summary, Craig is one of those guys who you would always want on your team.
Mike Gates
During my many interactions with Craig, he consistently demonstrated a complete grasp of our client's business and their objectives for our product. Craig served Mattersight well by professionally managing our clients as well as he did our delivery timelines.
Tom Bamlett
I have had the pleasure of working with Craig at Mattersight for 5 years. As a Service Delivery Manager Craig has provide a high level of service to his customers and to Mattersight. Craig has a very strong work ethic and is very skilled at taking on new tasks, challenges, and responsibilities to meet project deadlines and customer demands. He was one of the few who could successfully bridge the gap between the variety of client and internal technical and business teams that he worked with and he was well respected by all. He was always someone that you could count on to stay on top of task assignments with an endless stream of follow ups and reminders to task owners, this was always much appreciated by all and kept projects running smoothly. In summary, Craig is one of those guys who you would always want on your team.
Mike Gates
During my many interactions with Craig, he consistently demonstrated a complete grasp of our client's business and their objectives for our product. Craig served Mattersight well by professionally managing our clients as well as he did our delivery timelines.
Tom Bamlett
I have had the pleasure of working with Craig at Mattersight for 5 years. As a Service Delivery Manager Craig has provide a high level of service to his customers and to Mattersight. Craig has a very strong work ethic and is very skilled at taking on new tasks, challenges, and responsibilities to meet project deadlines and customer demands. He was one of the few who could successfully bridge the gap between the variety of client and internal technical and business teams that he worked with and he was well respected by all. He was always someone that you could count on to stay on top of task assignments with an endless stream of follow ups and reminders to task owners, this was always much appreciated by all and kept projects running smoothly. In summary, Craig is one of those guys who you would always want on your team.
Mike Gates
During my many interactions with Craig, he consistently demonstrated a complete grasp of our client's business and their objectives for our product. Craig served Mattersight well by professionally managing our clients as well as he did our delivery timelines.
Tom Bamlett
I have had the pleasure of working with Craig at Mattersight for 5 years. As a Service Delivery Manager Craig has provide a high level of service to his customers and to Mattersight. Craig has a very strong work ethic and is very skilled at taking on new tasks, challenges, and responsibilities to meet project deadlines and customer demands. He was one of the few who could successfully bridge the gap between the variety of client and internal technical and business teams that he worked with and he was well respected by all. He was always someone that you could count on to stay on top of task assignments with an endless stream of follow ups and reminders to task owners, this was always much appreciated by all and kept projects running smoothly. In summary, Craig is one of those guys who you would always want on your team.
Credentials
-
Salesforce Certified Platform App Builder
SalesforceApr, 2016- Nov, 2024 -
Salesforce.com Certified Advanced Administrator
SalesforceMar, 2016- Nov, 2024 -
Salesforce.com Certified Sales Cloud Consultant
salesforce.comJan, 2014- Nov, 2024 -
Salesforce.com Certified Service Cloud Consultant
salesforce.comJan, 2014- Nov, 2024 -
Salesforce.com Certified Administrator
SalesforceSep, 2013- Nov, 2024 -
Adult First Aid/CPR/AED
American Red CrossApr, 2016- Nov, 2024
Experience
-
Salesforce
-
United States
-
Software Development
-
700 & Above Employee
-
Partner Engagement Manager, Senior Director
-
Apr 2022 - Present
-
-
Partner Engagement Manager, Director
-
Feb 2019 - Mar 2022
-
-
Portfolio Success Manager, Director
-
Feb 2017 - Jan 2019
-
-
Success Engagement Director
-
Apr 2016 - Jan 2017
-
-
Solution Engagement Senior Manager
-
Jun 2013 - Mar 2016
Customer success implementation and onboarding planning, including implementation scope definition, success criteria / KPI definition and success services education / positioning; Sales Cloud and Service Cloud implementation best practices; project and program risk mitigation and complexity planning; System Integrator (SI) capability assessment, recommendations, engagement, and implementation approach review; Cloud Computing program governance advice, including change management best practices… Show more Customer success implementation and onboarding planning, including implementation scope definition, success criteria / KPI definition and success services education / positioning; Sales Cloud and Service Cloud implementation best practices; project and program risk mitigation and complexity planning; System Integrator (SI) capability assessment, recommendations, engagement, and implementation approach review; Cloud Computing program governance advice, including change management best practices and adoption strategies; Center of Excellence planning and training; end user role based training and adoption best practices.
-
-
-
Mattersight Corporation
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Service Delivery Manager, Senior Principal
-
Jun 2008 - Jun 2013
Pre Sales Support and Engineering, SOW development, contract management, service level compliance, customer satisfaction, revenue generation and forecasting, software release management, change management, project planning, execution, and oversight, resource allocation, team building and training, project and program P & L Pre Sales Support and Engineering, SOW development, contract management, service level compliance, customer satisfaction, revenue generation and forecasting, software release management, change management, project planning, execution, and oversight, resource allocation, team building and training, project and program P & L
-
-
-
AffinityX
-
United States
-
Advertising Services
-
700 & Above Employee
-
Director, Professional Services
-
Jan 2006 - Jun 2008
Pre-sales engineering and discovery, contract and SOW development, project planning, execution, and oversight, resource allocation, team building and training, and project and program P & L for a BPO in the graphic design/document creation industry servicing Fortune 500 clients in the media (direct mail, newspaper) and retail verticals
-
-
Project Manager
-
Dec 2004 - Jan 2006
New client development, client on-boarding, establishing partnerships with all levels of Fortune 500 clients and leading internal and external project teams through all phases of a business process outsourcing engagement
-
-
-
Empire Today
-
United States
-
Retail
-
700 & Above Employee
-
Project Manager
-
Apr 2003 - Dec 2004
Managed a profitable lead generation program encompassing 50 (+) stores, 10 in-store marketing supervisors and over 100 in-store marketers. Played a leadership role on a project team responsible for the deployment of a CRM application and a team responsible for centralizing call center and customer support operations Managed a profitable lead generation program encompassing 50 (+) stores, 10 in-store marketing supervisors and over 100 in-store marketers. Played a leadership role on a project team responsible for the deployment of a CRM application and a team responsible for centralizing call center and customer support operations
-
-
-
Hewlett Packard Enterprise
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Project Manager
-
Mar 2001 - Apr 2003
Provided a Fortune 100 Pharmaceutical company with desktop, laptop and server support services. Managed the Northeast Region and was responsible for servicing over 10,000 end users with a staff of 35 hardware and software technicians. Responsible for SLA compliance, continuous quality improvement, team building, customer satisfaction and new business development Provided a Fortune 100 Pharmaceutical company with desktop, laptop and server support services. Managed the Northeast Region and was responsible for servicing over 10,000 end users with a staff of 35 hardware and software technicians. Responsible for SLA compliance, continuous quality improvement, team building, customer satisfaction and new business development
-
-
-
-
Customer Support Manager
-
Jun 2000 - Feb 2001
Developed and managed a 24x7 on-line customer support/service center handling 1st and 2nd level technical issues related to the installation and use of iSun’s proprietary software application Developed and managed a 24x7 on-line customer support/service center handling 1st and 2nd level technical issues related to the installation and use of iSun’s proprietary software application
-
-
-
MicroAge
-
United States
-
IT Services and IT Consulting
-
200 - 300 Employee
-
Project Manager
-
Aug 1998 - Jun 2000
Developed, managed and executed project plans for MicroAge's most profitable desktop installation, desktop support and professional services projects. Acted as the client's project manager/program manager/account manager during contract negotiation, project/program setup, project implementation and account/program operation. Responsible for project P&L, SLA compliance, transition and change management, soft skill and application training Developed, managed and executed project plans for MicroAge's most profitable desktop installation, desktop support and professional services projects. Acted as the client's project manager/program manager/account manager during contract negotiation, project/program setup, project implementation and account/program operation. Responsible for project P&L, SLA compliance, transition and change management, soft skill and application training
-
-
-
ExecuTrain
-
United States
-
Education Administration Programs
-
100 - 200 Employee
-
Training Team Leader
-
Jan 1997 - Aug 1998
Managed a team of 10 Standard Desktop Application instructors responsible for providing application training to Fortune 500 clients in the financial services and pharmaceutical industries Managed a team of 10 Standard Desktop Application instructors responsible for providing application training to Fortune 500 clients in the financial services and pharmaceutical industries
-
-
Education
-
1994 - 1996
University of Delaware
Master's Degree, Organizational Communication -
1990 - 1994
University of Delaware
BA, Mass Communication
Community
