Financial Crime Assistant Vice President

• Nov 2016 - Present

Part of the Transaction Control Team within the Financial Crime Middle Office. Part of the Transaction Control Team within the Financial Crime Middle Office.

Business Analyst - Business Support Trainer

• Jun 2016 - Nov 2016

Implementing a large IT infrastructure project across the banks network. Project managing the South East area along with providing coaching and training to employees.

Senior Personal Banker

• Feb 2015 - Jun 2016

Delivering exceptional customer service whilst building and maintaining lasting relationships with a variety of customers in a range of financial circumstances. Collaborating with others to ensure that effective referrals are made to myself and specialist diaries. Taking ownership of diary management to ensure that my diary is filled with quality appointments. Communicating with clarity and precision when undertaking financial reviews with customers to help them make the right financial choices to meet their financial goals and plans.

Customer Service Officer

• Jul 2014 - Jan 2015

Provided excellent customer service to all types of customers whilst working towards monthly referral targets. Effectively managed time throughout the day ensuring that processing of applications and customer queries was completed as well as main duties such as serving customers.

Supervisor

• Sep 2012 - May 2013

Sales Assistant

• Sep 2009 - Aug 2012

Part-time during studies