Experience

Stonewood Group
• United Kingdom
• Construction
• 1 - 100 Employee
• Technology Manager

  • May 2022 - Present


DLIT Solutions

• India
• IT Services and IT Consulting

• Technical Director

  • May 2017 - May 2022

  My time as a Senior Engineer and subsequently Technical Director required me to apply an array of skills and comptetencies; my primary roles as TD was to ensure that my team of Engineers provided outstanding customer service and develop skills through practical tasks, whilst also providing senior technical support where required. DL I.T have customers across a wide range of industries, including the Care Sector, Construction and Manufacturing. As a result, this involved supporting the following applications and platforms: - Microsoft 365 Suite - Azure, Exchange Online, SharePoint, OneDrive, Forms, Flow & Office Suite - VMWare ESXi Systems - Microsoft Windows XP, Vista, 7, 8, 8.1, 10 & 11 - Microsoft Server - 2008 R2, SBS 2011, 2012 R2, 2016, 2019 & 2022. - Microsoft Hyper-V - Microsoft Exchange (on-premise) - Cisco Meraki (Installation and management) - Ubiquiti Networking Equipment (Installation and management) - Draytek Networking Equipment (Installation and management) - Dell & HP Servers - Specification, build, installation, maintenance & management - Gamma Horizon VOIP telephony - Implementation and management - Domain and Web Hosting - Across GoDaddy, Heart Internet & 123-reg platforms In addition to the above, I worked closely with our clients to guide them through migrations away from on-premise systems to Cloud solutions on a project management and consultation basis. I performed multiple migrations to Microsoft 365 and also carried out work to merge or split Microsoft 365 tenants. I have also consulted with clients to deploy high speed fibre connections alongside external contractors to install fibre (single and multi-link) and copper cable runs to allow for site wide network coverage. This varied in complexity and often resulted in a multi-LAN set up with bandwidth sharing.



Gordano Ltd

• United Kingdom
• Software Development
• 1 - 100 Employee

• IT Support Engineer

  • Mar 2012 - May 2017

  I had many tasks at Gordano, primarily involving supporting customers problems with our email hosting software, this also includes supporting our sister company Softalk Ltd whom we acquired late 2010. Other tasks include helping colleagues out with their IT issues, maintaining hardware, testing new implementations, BETA testing software etc. Some of the key roles I undertake are: - System administration (Win Server 2008 R2/2012 R2) - Domain administration (Group Policy, Active Directory etc.) - Collateral and technical documentation creation through the use of Adobe software (InDesign/Framemaker) - Website management



Comet

• United States
• Internet Publishing

• CSA

  • Sep 2008 - Feb 2012

  I started at Comet as a Generalist CSA assisting issues they were having with white and brown goods over the phone, after 6 months a new department opened for grey goods which I applied for, upon being offered the position I moved onto that department, during my time on the grey goods department I helped customers with their PC, mobile phone, portable audio equipment and other grey good issues over the phone. I also during a certain period of time assisted Home Access customers with their issues over the phone until the scheme was disbanded by David Cameron when he became Prime Minister. I also worked on various projects involving creating a full knowledgebase, creating basic HTML pages for use on the local intranet and other small projects to make processes within the business easier.



Currys

• Czechia
• Retail
• 100 - 200 Employee

• Sales Colleague

  • Jul 2007 - Aug 2008

  It was my task at Currys to provide excellent customer service, provide help with customers wanting to purchase various white, brown and grey goods. It was my task at Currys to provide excellent customer service, provide help with customers wanting to purchase various white, brown and grey goods.