Non Executive Director

• Nov 2022 - Present

Deputy Chief Information Officer

• Jun 2020 - Present

Deputy CIO & CISO at the British Transport Police responsible for building and operating IT, Technology and Digital capability. Leadership responsibility for operating and delivering reliable, secure applications and platforms to a national Police Force serving over 5,300 employees 24/7/365. Additional responsibility include Cyber Security (CISO) led engaging with the Chief Operating Group and BTP-Authority on our Cyber Security Strategy, Assurance and core programmes. • Designed and delivering an IT/Technology Operating Model and Strategy to modernise a legacy technology function into a modern, innovative department delivering the IT/Digital capability to a National Police Force • CISO led responsible for Cyber Security across BTP ensuring core accreditation and assurance aligned to Home-Office principles (Delivered "Green tick" assurance within a 2yr period). • Led a critical transformation programme during Covid ensuring operational running of critical blue-light systems, delivering hybrid working for employees and 3,000 new EUC devices • Technology Senior Responsible Officer (SRO) for Major IT Programme Delivery (Emergency Services Network (ESN) core programme, Greenfield BTP Birmingham HQ, IT Core Datacentre Migrations) • Board Member of the “National Police Technology Council (NPTC) Future Group” focusing on innovation and R&D across UK Policing Show less

Group Chief Technology Officer

• Sep 2016 - May 2020

Group Chief Technology Officer at The Go-Ahead Group responsible for the Technology/IT Strategy, architecture and engineering functions. Additional leadership responsibilities for the Cyber Security function (CISO from 2017). • Developed and delivered a Digital Technology & IS strategy incorporating new global business acquisitions (Germany, Norway, Singapore, Ireland) within a 3yr period (2016-19) • Delivered a new IT/IS Operating Model across 14 operating companies and 28,0000 employees adopting best-practice business and technology processes • Responsibility for Strategy, Architecture, Engineering and Strategic delivery of core-IT system and application upgrades • Responsibility for delivering a Group Information Security Strategy and Framework (ISO-27001/ISMS) across all operating companies. • Established a greenfield Data Analytics cloud-based platform (Azure, Power-BI, Snowflake) within an 18-month period delivering key financial and operational insight and savings • Led on key multi-million-pound contract renewals (Telecoms, Hosting/Cloud, O365) delivering financial savings and technology innovation • Founding member of niche start-up consultancy (www.ourhammock.com) focusing on Multi-Mode Transport, Autonomous Vehicles and Smart Ticketing Show less

Head of Technology and Engineering (CTO) - Network Rail Telecom

• Jul 2012 - Aug 2016

Leadership role at Network Rail Telecom responsible for four departments and circa 170> employees across Strategy & Innovation, Architecture, Engineering (Design/Build) and System-IT architecture departments. Led one of the largest networks in the UK covering 7,000 locations with 18,000km of fibre nationally running technologies including DWDM, IP, SDH/PDH, Voice and GSM-R providing railway CNI operational and corporate services. • Built a green-field national next-gen IP/DWDM network across the UK rail infrastructure with the ability to deliver unified communications across the UK railway. • Established & embedded technology network strategy for Telecoms, IT and Applications to enable a world-class "Digital Railway" across the UK. • Responsibility for strategy and innovation, network architecture, engineering and planning functions in a safety-critical national telecoms network across the UK, implementing technology migration from legacy rail PDH, SDH services to a Next-Generation network running all operational and corporate services. • Responsibility for the system architecture group building a leading-edge OSS/BSS strategy & system platform to deliver business and system automation within an AGILE methodology. • UK Leadership responsibility for the network rail GSM-R radio network delivering national connectivity in-line with European TSI standards and governance on a European communication platform. • Strategic responsible for network Capex related to asset expansion, enhancement and renewals (multi million-pound budget). • Opex accountability for cross-departmental functionality with circa 170+ employees employed across the UK (multi million-pound budget) • Chair responsibility for telecom strategy & design authority boards. • Telecoms representative on the Network Rail Technology & Innovation board responsible for R&D including seed-corn development of IoT, 5G mobile evolution and Cyber security/data-behaviours development (£30m investment over 2-years) Show less

Director, Operations

• Sep 2011 - Jun 2012

Director responsibility for developing a green-field network management centre in Sofia, Bulgaria providing operational management of the Interoute platforms. Established network engineering, operational and customer support departments. Accountable for the senior decision-making around financial management, people & process integration and KPI reporting measurements. Developed a transition plan to facilitate the migration from the Prague network management centre to Sofia establishing a comprehensive three-year strategic roadmap to deliver a Tier-1 NMC in Sofia, Bulgaria.• Director responsibility for establishing operational centre in Sofia, Bulgaria (Multiple departments, 50+ personnel) with operational ownership 24x7x365.• Established a strategic roadmap for the operational transition from the established Prague NMC to Sofia NMC delivering cost-efficiencies and staff-migration within a three-year strategy.• Responsibility for network architecture & engineering of national Bulgarian network running NGN technology.• Peer relationship with senior VP’s (HR, Legal, Finance) to ensure internal and external regulatory compliance during development and transition, whilst acting as the senior operational figurehead for CEE region for customers, sales, partners and governmental representation.• Technical operational & customer contact responsibility across Interoute global platforms incorporating DWDM, IP, voice and hosting technologies hosting 10,000+ services• Delivered operational savings and increased productivity through staff integration and ITIL process integration. Established graduate induction program delivering high-calibre technical personnel into NMC business-units over an 18-month program. Show less

Director, Network & Customer Provisioning

• Apr 2011 - Sep 2011

Responsibility for the E2E provisioning of Interoute customers across all telecom platforms. Established green-field department in Sofia, Bulgaria incorporating recruitment, integration and functionality whilst maintaining existing organisational responsibility. Ownership of provisioning SLA and KPI compliance whilst delivering a system automation strategy to deliver lead-time and resource efficiency.• Direct responsibility for customer provisioning with responsibility to deliver over 3500> tasks per month (1000+ services) managing group across 12-hour coverage.• Technical Provisioning across multiple platforms (TX, IP, VO) of non-standard solution deployment.• Project-management of large-scale customer deployments (300> services) for blue-chip clients such as Sony, PWC & UEFA.• Delivered ITIL process methodology across department enabling coordinating working practices and business continuity, resulting in a provisioning automation program delivery opex savings.• Technical provisioning management responsibility into service delivery, sales and engineering organisation ensure compliance to process and procedure and correct release-to-provisioning methodology. Show less

Senior Manager, Network Operations & Build

• Sep 2006 - Mar 2011

Operational & Build management responsibility for the Interoute telecoms platforms (TX, IP, and Voice) related to Service Operations, Design and Transition globally. Senior management experience around Architecture, Engineering and Service-delivery groups acting as principal owner for platform release and refresh. Departmental was also responsible for technical customer consultants, and internal technical training to over 100+ engineers.• Management responsibility for Interoute technical support department with operational ownership of a global platform incorporating DWDM, IP and Voice technologies including senior-management escalation and vendor engagement and escalation 24x7.• Implementation of global network expansion programs including IP backbone migration to Juniper and Infinera, NGN hardware/software upgrades and delivery of unprecedented IP traffic growth (40GB – 200GB) over a 3-year period.• Implementation of network build across all platforms including network testing, integration, configuration and UAT including the platform integration of acquired businesses (PSI-Net, PI-SE and TPN Bulgaria)• Operational vendor support and supplier-engagement across a range of vendors including Cisco, Juniper, Infinera, Ciena, Sonus and Alcatel.• Implemented strategic role-reorganisation (trouble-ticket impact flow) resulting in a 30% reduction within Prague NMC enabling migration of additional responsibility from UK within existing headcount.• Recognition of two “Chairman Award” winners within department over a 3-year period. Show less

Global Network Manager

• Jan 2004 - Aug 2006

Managerial responsibility for British Telecom Global IP platform related to incident, build, provisioning and configuration management. Responsibility for the Global IP operations team comprising of engineering team based within Amsterdam, London, Stockholm and Paris with full operational ownership as outlined below.• Responsible for the escalation/resolution of customer incidents for 200+ blue-chip BT customers acting as primary escalation point 24/7/365 for all Service Operations across the global platform (North-America, Europe and Asia ranked 7th largest ISP as of 2005).• Implementation and operational project-management of network build including backbone migration from 7500 to GSR platform, hardware/software upgrades and high IP traffic growth (40GB – 200GB).• Provisioning responsibility for blue-chip BT customers circa 250> services per month via team-rotation scheme across a 12hr daily coverage.• Delivered competency training for BT GS NOC/CCC centres comprising of 100+ engineers/agents within a developed framework including developing a cisco certification program.• Successful migration of the BT UK IP platform (2-year period) involving all core sites and 2000+ services and network migration of BT Infonet IP platform (1-year period) resulting in considerable cost-savings.• Youngest BT Global Services Senior Manager (2004) including the completion of the BT Leadership Management Course. Show less

Second-Line IP Network Engineer

• Jan 2002 - Dec 2003

Second-Line IP/MPLS technical engineer encompassed a range of responsibility including network build, customer provisioning, incident escalation, vendor support and change-implementation. Additional responsibility included staff training, design and process documentation and operational process-verification.

Telecom IP/MPLS Engineer (Graduate)

• Sep 2000 - Dec 2001

Upon travelling around Europe after graduating - I inadvertently saw whilst in Amsterdam a job advert from Concert (BT/AT&T) seeking Graduate Telecom engineers (IP/MPLS). I applied, was success and started the role quickly gaining skills around managing Global IP networks, Service Management and working in a critical 24/7/365 environment - all whilst living in a foreign country.