Experience

Woodgate and Clark Limited

• United Kingdom
• Insurance
• 100 - 200 Employee

• TPA New Claims Administrator

  • May 2018 - Present



DXC providing claims management services

• Australia
• Insurance
• 100 - 200 Employee

• Insurance Associate

  • Sep 2016 - Mar 2018

  Processing electronic insurance documents via ECF Contacting and communicating with underwriters and brokers via email or telephone Liaising with other departments via phone or email to get the best outcome for clients Using excel spreadsheets i.e. creating pivot tables to check financials Working to deadlines to makes sure work its processed with our SLA Adapting to changes and taking on new skills in a continuous improving environment Working as a team or on own initiative Organizing own work load Show less



Vanquis Bank

• Chatham

• Loans Collections Specialist

  • Mar 2010 - Aug 2016

  Explaining procedures and protocols to ensure customer has a clear understanding Contacting and communicating with customers Working as team or on own initiative Adapt to changes and take on new challenges Liaising with other departments via phone or email to get the best outcome for customers Using IT systems to update and log customer details Customer service - dealing with customer needs Explaining procedures and protocols to ensure customer has a clear understanding Contacting and communicating with customers Working as team or on own initiative Adapt to changes and take on new challenges Liaising with other departments via phone or email to get the best outcome for customers Using IT systems to update and log customer details Customer service - dealing with customer needs