Experience

Gallega Global Logistics

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• General Manager - Logistics

  • Jun 2021 - Present

  • Direct the supply chain logistics and operations in the UAE for this 3PL B2B service provider across 3 business verticals – e-Commerce (BuyParts24), Automotive Logistics (Ghassan Aboud Auto Spare Parts) and Warehousing Logistics • Accountable for P&L / financial performance - set up and monitor annual budgets, prepare forecasts and plan & optimize resource utilization to exceed SLAs & KPIs, stay under budget and maintain quality & safety standards • Built and launched the e-Commerce logistics platform serving B2B clients - created and embedded backend capabilities including first & last-mile distribution, storage/ warehousing and reporting functions • Support business development and position the company as a strategic partner – represent Gallega at industry events and conduct joint client visits with Sales to establish client relationships in the B2B sector including government, SMEs, MNCs & fleet companies • Enhanced brand visibility in collaboration with Marketing – introduced branded vehicles, co-branded stationery & packaging, designed uniforms and refreshed the corporate brand image • Lead, coach and mentor a 100+ personnel multi-cultural workforce – drive robust employee engagement by creating an inclusive and empowered work environment and promoting employee learning & development • Foster a culture of innovation and growth – chair regular cross-functional workforce meetings to promote new ideas, identify areas of improvement, resolve issues and produce solutions to meet company and client goals Show less



DubaiStore

• United Arab Emirates
• Technology, Information and Internet
• 1 - 100 Employee

• Operations & Logistics Manager

  • Aug 2018 - Jun 2021

  • Launched the courier logistics for the digital marketplace/ e-Commerce platform for this semi-government company (joint venture between Emaratech and the DED Department of Economic Development). Shaped the strategic direction, growth, operations and profitability of the platform across diverse B2C categories • Managed a team of logistics staff (in-house and outsourced) to ensure delivery within SLAs across all emirates – worked with the team to reduce delivery time and exceed targets • Developed SOPs and monitored performance – analyzed data and trends and identified areas of improvement to deliver consistent operational efficiency and productivity improvement • Enabled satisfactory internal & external audit outcomes – ensured strict adherence to ISO and Health & Safety protocols • Maintained client and government partner relationships – met with key decision makers and government officials, built and nurtured strong working relationships • Transformed operational performance at ZAJEL Courier Services (entrusted to execute a dual role) - reviewed resources, identified gaps, reengineered processes to improve service delivery and enabled the business to scale efficiently Show less



ZAJEL Courier Services

• United Arab Emirates
• Freight and Package Transportation
• 1 - 100 Employee

• Operations Manager

  • Aug 2016 - Aug 2018

  • Drove operational and financial efficiency for this courier service provider focusing on serving the government sector – including Dubai Police, Dubai Courts, Dubai Customs, GDRFA and UAE Free Zones • Led and coached a team of 120+ cross-functional personnel at in-house and client locations – Supervisors, Couriers, Operations, Special Projects, Administrative and Logistics teams • Delivered effective cost optimization through stringent fleet management – designed and implemented end-to-end courier performance measurements • Created new revenue streams by improving product & value proposition – leveraged past industry expertise to expand service offerings and enabled new business acquisition by pitching for, negotiating with and winning new clients • Drove continuous improvement initiatives – reviewed and evaluated delivery TAT performance and closed any gaps to ensure TATs are achieved. Collaborated with client teams to ensure objectives are met Show less



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• UAE Operations Manager

  • Jan 2011 - Aug 2016

  • Promoted to Country Operations Manager from Senior Supervisor due to recognized superior performance – optimized daily operations, fleet management, customer service, budgets and special projects • Developed and executed business strategy - achieved results for on-time deliveries, system updates, productivity and profit while meeting safety, quality and production goals • Supported the seamless handover of the courier operations from Gulf Agencies to UPS - ensured a smooth customer experience; personally visited clients and resolved any exceptions to win client loyalty and repeat business • Led and motivated a large workforce of 168 staff across all levels including management, administration and drivers • Introduced e-Commerce functionality to expand service offerings – successfully won business from high-value clients including Amazon, Apple, MAF, Landmark Group and Carrefour web stores • Improved organizational capabilities and enhanced customer experience – set up multiple payment structures, drafted processes, built in controls and monitored performance Show less



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Senior Operations Manager

  • Jul 1996 - Dec 2010



TNT

• Netherlands
• Freight and Package Transportation
• 700 & Above Employee

• Operations Manager

  • Feb 1993 - Jun 1996