Craig Canode
Sales Operations Specialist at Confie- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Tawnya Lehtinen
It has been my pleasure to work with Craig for many years, watching him resolve pain points, make connections, and lead programs with expertise. Craig is an excellent problem solver and thrives in finding solutions to complex challenges and creating an improved end-user experience. As a masterful network builder, Craig has shown how partnerships are vital to finding solutions, and his ability to deliver on commitments makes him a trusted resource within his network. Craig has built and managed complex programs through ingenuity and strategic thinking. Craig considers all aspects of the business when creating programs, ensuring win-win outcomes for the customer and the business. Specifically, Craig delivered multiple, hugely successful annual third-party dealer operations summits. These events host more than 300 dealer owners, and sales operations leaders focused on operational excellence. Managing this event takes months of planning, cross-functional coordination, and event planning, including service contracts, catering, events, meeting cadences, and communications. Craig has delivered this event multiple times, and in 2020 he was able to pivot to a successful virtual event in response to the global pandemic. It takes a unique combination of skills and talent to pull these off, and Craig has delivered time and time again. His potential to tackle big things is limitless. Based on my experience working with Craig, I would happily offer my recommendation as an excellent candidate with a track record of delivering outstanding results.
Jenn Bailey
A pleasure to work with. Very detail orientated and strives for the best results regardless of the task or the time needed!
Tawnya Lehtinen
It has been my pleasure to work with Craig for many years, watching him resolve pain points, make connections, and lead programs with expertise. Craig is an excellent problem solver and thrives in finding solutions to complex challenges and creating an improved end-user experience. As a masterful network builder, Craig has shown how partnerships are vital to finding solutions, and his ability to deliver on commitments makes him a trusted resource within his network. Craig has built and managed complex programs through ingenuity and strategic thinking. Craig considers all aspects of the business when creating programs, ensuring win-win outcomes for the customer and the business. Specifically, Craig delivered multiple, hugely successful annual third-party dealer operations summits. These events host more than 300 dealer owners, and sales operations leaders focused on operational excellence. Managing this event takes months of planning, cross-functional coordination, and event planning, including service contracts, catering, events, meeting cadences, and communications. Craig has delivered this event multiple times, and in 2020 he was able to pivot to a successful virtual event in response to the global pandemic. It takes a unique combination of skills and talent to pull these off, and Craig has delivered time and time again. His potential to tackle big things is limitless. Based on my experience working with Craig, I would happily offer my recommendation as an excellent candidate with a track record of delivering outstanding results.
Jenn Bailey
A pleasure to work with. Very detail orientated and strives for the best results regardless of the task or the time needed!
Tawnya Lehtinen
It has been my pleasure to work with Craig for many years, watching him resolve pain points, make connections, and lead programs with expertise. Craig is an excellent problem solver and thrives in finding solutions to complex challenges and creating an improved end-user experience. As a masterful network builder, Craig has shown how partnerships are vital to finding solutions, and his ability to deliver on commitments makes him a trusted resource within his network. Craig has built and managed complex programs through ingenuity and strategic thinking. Craig considers all aspects of the business when creating programs, ensuring win-win outcomes for the customer and the business. Specifically, Craig delivered multiple, hugely successful annual third-party dealer operations summits. These events host more than 300 dealer owners, and sales operations leaders focused on operational excellence. Managing this event takes months of planning, cross-functional coordination, and event planning, including service contracts, catering, events, meeting cadences, and communications. Craig has delivered this event multiple times, and in 2020 he was able to pivot to a successful virtual event in response to the global pandemic. It takes a unique combination of skills and talent to pull these off, and Craig has delivered time and time again. His potential to tackle big things is limitless. Based on my experience working with Craig, I would happily offer my recommendation as an excellent candidate with a track record of delivering outstanding results.
Jenn Bailey
A pleasure to work with. Very detail orientated and strives for the best results regardless of the task or the time needed!
Tawnya Lehtinen
It has been my pleasure to work with Craig for many years, watching him resolve pain points, make connections, and lead programs with expertise. Craig is an excellent problem solver and thrives in finding solutions to complex challenges and creating an improved end-user experience. As a masterful network builder, Craig has shown how partnerships are vital to finding solutions, and his ability to deliver on commitments makes him a trusted resource within his network. Craig has built and managed complex programs through ingenuity and strategic thinking. Craig considers all aspects of the business when creating programs, ensuring win-win outcomes for the customer and the business. Specifically, Craig delivered multiple, hugely successful annual third-party dealer operations summits. These events host more than 300 dealer owners, and sales operations leaders focused on operational excellence. Managing this event takes months of planning, cross-functional coordination, and event planning, including service contracts, catering, events, meeting cadences, and communications. Craig has delivered this event multiple times, and in 2020 he was able to pivot to a successful virtual event in response to the global pandemic. It takes a unique combination of skills and talent to pull these off, and Craig has delivered time and time again. His potential to tackle big things is limitless. Based on my experience working with Craig, I would happily offer my recommendation as an excellent candidate with a track record of delivering outstanding results.
Jenn Bailey
A pleasure to work with. Very detail orientated and strives for the best results regardless of the task or the time needed!
Experience
-
Confie
-
United States
-
Insurance
-
400 - 500 Employee
-
Sales Operations Specialist
-
Nov 2020 - Present
• Planned and executed pilot project to bring chat support functionality to the online insurance purchasing process for Freeway Insurance. • Project Management and Retail Subject Matter Expert for six concurrent projects, providing updates, timeline oversight, and stakeholder engagement. • Completed Oregon Property & Casualty coursework and state exam. Received State of Oregon Insurance License upon completion and passing score. • Planned and executed pilot project to bring chat support functionality to the online insurance purchasing process for Freeway Insurance. • Project Management and Retail Subject Matter Expert for six concurrent projects, providing updates, timeline oversight, and stakeholder engagement. • Completed Oregon Property & Casualty coursework and state exam. Received State of Oregon Insurance License upon completion and passing score.
-
-
-
T-Mobile
-
United States
-
Telecommunications
-
700 & Above Employee
-
Sr. Program Manager/Client Services Manager
-
Jul 2018 - Aug 2020
• Pioneered Client Service Manager role supporting third-party dealer channel and account directors. Defining best in class client solutions and single-threaded support model. • Gathered feedback through field visits, hearing directly from the dealer organizations, frontline employees to executive-level leaders. Utilized the feedback to create thoughtful problem solving of pain points through process improvement. • Enabled a Dealer Insurance Compliance program through work with a 3rd… Show more • Pioneered Client Service Manager role supporting third-party dealer channel and account directors. Defining best in class client solutions and single-threaded support model. • Gathered feedback through field visits, hearing directly from the dealer organizations, frontline employees to executive-level leaders. Utilized the feedback to create thoughtful problem solving of pain points through process improvement. • Enabled a Dealer Insurance Compliance program through work with a 3rd party vendor to ensure contractually required insurance requirements were being met for 3000+ dealer locations. • Maintained tool and schedule for managing third-party dealer hierarchy, enabling accurate commission payout and reporting. • Initiated reporting process improvements resulting in 3K hours annually of manual task reduction. Enabled self-service reporting for dealer channel and removed Account Managers from on-demand reporting tasks. • Established escalation path to ensure our internal and external customers' needs are met. • West Region Operations Support Lead for Third-party Dealer Channel Director, 7 Account Managers for 14 dealer entities. Liaison for HQ initiative rollouts supporting execution and compliance for dealers within the region.
-
-
Program Manager
-
Oct 2012 - Jul 2018
• Led Annual Operations Summit event for all third-party dealers to engage directly with HQ operations teams for planning, training, and operational efficiencies. Responsible for event planning, communications, dealer and sales team coordination, and $150K budget management. • Dealer channel communication content editing. Improved communication readership and clarity, resulting in a 35% reduction in questions or follow-up activities. • Reduced dealer communication failures by 42% by… Show more • Led Annual Operations Summit event for all third-party dealers to engage directly with HQ operations teams for planning, training, and operational efficiencies. Responsible for event planning, communications, dealer and sales team coordination, and $150K budget management. • Dealer channel communication content editing. Improved communication readership and clarity, resulting in a 35% reduction in questions or follow-up activities. • Reduced dealer communication failures by 42% by implementing process improvements with the Sales Communication teams, and by creating and maintaining accurate dealer specific distribution lists. • SharePoint administration for internal team and external dealers. Providing secure access to team documentation and workflows. • Security Point of Contact (SPOC) for the SAP requests from the Branded Dealers. Resolved any critical access issues allowing frontline users to complete daily processes. • Created process documentation and standard operating procedures for team responsibilities, ensuring consistency and continuity.
-
-
Sr. Analyst
-
Nov 2010 - Oct 2012
• Built report card-style reporting for the Retail Audits, allowing the account teams and dealers to see how the stores are performing and areas that need attention. • Setup process for extending the validity date of the Dealer's SAP accounts proactively before they expire, ensuring no lapse in access. • Eliminated potential for new dealer owned retail locations to open without required system and customer experience element readiness using a "Go/No Go Checklist." Resulted in 3-day… Show more • Built report card-style reporting for the Retail Audits, allowing the account teams and dealers to see how the stores are performing and areas that need attention. • Setup process for extending the validity date of the Dealer's SAP accounts proactively before they expire, ensuring no lapse in access. • Eliminated potential for new dealer owned retail locations to open without required system and customer experience element readiness using a "Go/No Go Checklist." Resulted in 3-day average reduction in new-store opening team timeline for dealer locations.
-
-
Store Development Support Analyst III
-
Jun 2006 - Nov 2010
• Designed the Access database that contained all data and processes used by the Store Opening Team. Created documentation for training purposes. • Created weekly and monthly reporting to various cross-functional teams including Supply Chain, Treasury, Merchandising, and Retail Operations. • Provided ad hoc reporting including data for metrics, forecasting and planning.
-
-
Business Analyst II
-
May 2005 - Jun 2006
• Developed, maintained and published weekly and monthly performance management metric reporting for the Business Operations department leadership. • Executed ad hoc reporting and analysis upon requests from Directors and/or directly from the Vice President of Business Operations. • Work cross-functionally to automate reporting.
-
-
Business System Analyst
-
Jul 2003 - May 2005
• Compiled and published monthly metrics for the National Order Management department. • Gathered, analyzed and documented business requirements for process improvement initiatives. • Developed and executed test plans for enhancements and annual SAP system upgrades. • Created user documentation and delivered end-user training for new procedures and procedural improvements.
-
-
-
Apex Wireless Inc./Axxis Mobile Corp
-
Bellevue, Washington, United States
-
Customer Service Specialist
-
Jun 1999 - Apr 2003
• Owned all customer service and satisfaction responsibilities as single point of customer service contact for a niche cellular reseller. • Managed accounts payable and receivable preparations. • Maintained product inventory through timely ordering and auditing. • Owned all customer service and satisfaction responsibilities as single point of customer service contact for a niche cellular reseller. • Managed accounts payable and receivable preparations. • Maintained product inventory through timely ordering and auditing.
-
-
-
Ethan Allen Global, Inc.
-
United States
-
Retail
-
700 & Above Employee
-
Customer Service
-
1997 - 1999
-
-
-
Washington State University
-
United States
-
Higher Education
-
700 & Above Employee
-
Resident Advisor
-
1995 - 1997
-
-
Education
-
1994 - 1997
Washington State University - College of Business and Economics
Bachelor's degree, Marketing
Community
