Experience

Disaster Recovery South Africa

• South Africa
• Information Technology & Services
• 1 - 100 Employee

• Head Of Operations

  • Jun 2018 - Present

  I am responsible for managing the Operational delivery for our clients DR infrastructure and data.This includes the Hosting, Managed services, Replication and Backups of client data. We maintain 99.90% uptime while monitoring, • Networks• Servers• Storage• Databases• Applications• Datacentre InfrastructureWe need to maintain ISO 9001, ISO 27001 and ISAE 3402 accreditations, by implementing and maintaining policies and processes in line with the accreditations. Full ITIL compliance, monthly reporting, implementation of the Group IT strategy, reporting back to the Group Steerco.



Dimension Data

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Operations Manager: Data Center (Storage, Virtualization, and Continuity)

  • Oct 2016 - May 2018

  To implement and operationalise client infrastructure into the Data Centre environment. Supporting and managing client SLA’s to maintain and grow Dimension Data’s Data Centre business.

• Field Services Manager

  • Sep 2012 - Oct 2016

  Responsible for establishing a Field Services structure for Enterprise Services. There are multiple clients that Enterprise Services provides Desktop Services and Field Services, service too. The structure would create a technical functional area for Field Services.• Accountable and responsible for commercially and operationally managing all delivery across the services continuum of your technology tower.• You and your management team will be accountable and responsible for fostering a highly motivated technically skilled team that is able to and consistently delivers to the SLAs of contracts.• Deliver all requirements for projects, transitions, consulting, and pre-sales engagements.



Standard Bank Group

• South Africa
• Financial Services
• 700 & Above Employee

• Senior Manager - Infrastructure Services

  • 2001 - 2012

  Accountable for all deploy and operate work that pertains to End User Services, this encompasses the management of:- Deployment and operation of End User Services- Preventative- (refreshes, upgrades, replacements) and re-active (2nd and 3rd level) maintenance, backup, restore and user access processes.- Resolution of incidents and problems in accordance with service level agreements.- Maintenance of run books for the End User Services- Interaction with Products & Services and Infrastructure Solution Delivery to optimise and maintain End User Services - High Volume infrastructure service levels at a level that fully endorses GTI’s service level agreements with its customers.- Vendor’s maintenance agreements, interactions, and relationship with suppliers and vendors.- Support to Operational Controls processes (Audits, Risk and DR& BCM governance, business processes improvements, performance management, and finance and business management), supply of requested information and implementation of corrective actions as applicable.