Chief Services Officer

• Oct 2020 - Present

At Sierra Pacific Group, our job is to provide a shorter path to the success you want to see in your business. We are a consulting company focused on helping technology business leaders grow, scale, and become more efficient with industry standard processes. We seek to understand your unique business goals across the sales, service, and finance areas of your technology business, and provide solutions with implementation, optimization, support, management and consulting across PSA, CPQ, and RMM systems. Check us out here: www.sierrapacificgroup.com Show less

Managing Partner

• 2006 - Oct 2020

With years of RMM, MSP and System Admin experience, Picon Designs will help you leverage the power of SolarWinds N-Central (formerly N-Able) or ConnectWise Automate (formerly LabTech). Our team works with you to identify your business’s needs and implement the best practices to ensure your team is focused on what’s important... Your Clients. With years of RMM, MSP and System Admin experience, Picon Designs will help you leverage the power of SolarWinds N-Central (formerly N-Able) or ConnectWise Automate (formerly LabTech). Our team works with you to identify your business’s needs and implement the best practices to ensure your team is focused on what’s important... Your Clients.

Proactive Service Engineer

• Nov 2016 - Dec 2018

Assistant IT Manager / Web & Software Developer

• Nov 2005 - Nov 2016

As Assistant IT, I support the Director of IT in maintaining our network and communications infrastructure. Ensure security, backup and maintenance of hardware and software resources. As Web Developer, I build, maintain and manage our website which receives over 30,000 visits monthly. Software development experience includes building various software applications for mission critical business practices using VB .NET, SQL, PHP and MySQL.

Accounts Receivable Technician

• Mar 2001 - Nov 2005

Provided customer service to Club members, basic billing and accounting, and reporting.