Craig Barkley
Information Technology Manager at TRIUNE Health Group- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Credentials
-
A+
- -
CPR & AED
Saving Chicago CPR
Experience
-
TRIUNE Health Group
-
Wellness and Fitness Services
-
1 - 100 Employee
-
Information Technology Manager
-
Feb 2014 - Present
TRIUNE Health Group is the Midwest's top medical case management company, operating in the healthcare industry providing services to insurance companies, municipalities, employers, third party administrators and law firms. Responding with a unique culture of customer service, TRIUNE Health Group reduces the cost of workers’ compensation by reducing the injuries by facilitating recovery and return to work and productivity. Areas of service cover medical case management for worker’s compensation, vocational rehabilitation, utilization review and occupational health staffing. Through superior service and reporting TRIUNE consistently wins business from larger, national competitors. My role and responsibilities are to provision and maintain Windows servers in multi-tiered, and highly available configurations. Monitoring, supporting, and troubleshooting systems issues. Patch management of operating systems and applications. Ensure successful backups and recoverability of platforms. Define and maintain security procedures and policies. Leverage virtualization technologies for rapid deployment and efficient capacity/utilization management. Performance tuning of operating systems and applications. Maintains and manages active directory user accounts, distribution lists, security group permissions.
-
-
-
Physicians Immediate Care
-
United States
-
Hospitals and Health Care
-
200 - 300 Employee
-
Director Information Technology
-
Feb 2011 - Feb 2014
The Director of Information Technology's primary responsibility is to oversee the streamlined operation of the IT department and to ensure it aligns with the business objectives of the organization. This individual's principal goals are to develop and manage application portfolios for each department and to attain all IT service level agreements for the user community within the organization. The Director of IT will plan, coordinate, direct, and design all operational activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical business operations. The Director of IT will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
-
-
-
UScellular
-
United States
-
Telecommunications
-
700 & Above Employee
-
Service Technician
-
Feb 2010 - Feb 2011
Whether the problem lies in the cell phone's software or hardware, it is up to cell phone technicians to try and fix the issue. The technician must first carefully listen to the customer's description of the phone's problem. Then the cell phone technician must run a few tests and carefully assess the device's functionality before opening it up. Components such as antenna, battery, LCD screens, keypads, buttons, camera, etc., may require replacing. Such work requires dexterity and maintaining a clean, static-free work environment. Cell phone technicians are required to possess good communication skills, clear eyesight and strong reading abilities.
-
-
-
Acument Global Technologies - North America
-
United States
-
Motor Vehicle Manufacturing
-
500 - 600 Employee
-
Global Desktop Support Manager
-
Jul 2000 - Dec 2009
Manage a team of over 13 technical staff who are responsible for proactive incident and problem resolution for a user population of 4,500 users over various locations. Deliver full project management life cycle solutions, including planning, tracking, deployment, and completion of assigned projects and provide technical leadership to the client and the team by leading and developing a high performing team which consistently sets and exceeds client expectations. Provide strategic and tactical leadership and alignment of new technology to business needs and perform ongoing evaluation and refinement of business process to ensure accurate and timely support and problem resolution to our internal clients. Provide effective use of resources to resolve problems on a daily basis and effective deployment and management of enterprise resources, including equipment standards and purchases. Deliver excellent technical and non-technical support with outstanding customer service and end-user satisfaction in a timely manner. Create technical documentation, as required, for regional differences and ensure that the team is trained on existing documentation. Continually evaluate helpdesk and deskside performance and develop a continuous service improvement model.
-
-
-
CSC
-
United States
-
Information Technology & Services
-
700 & Above Employee
-
Global PC Manager
-
2005 - 2008
Manage a team of over 13 technical staff who are responsible for proactive incident and problem resolution for a user population of 4,500 users over various locations. Deliver full project management life cycle solutions, including planning, tracking, deployment, and completion of assigned projects and provide technical leadership to the client and the team by leading and developing a high performing team which consistently sets and exceeds client expectations. Provide strategic and tactical leadership and alignment of new technology to business needs and perform ongoing evaluation and refinement of business process to ensure accurate and timely support and problem resolution to our internal clients. Provide effective use of resources to resolve problems on a daily basis and effective deployment and management of enterprise resources, including equipment standards and purchases. Deliver excellent technical and non-technical support with outstanding customer service and end-user satisfaction in a timely manner. Create technical documentation, as required, for regional differences and ensure that the team is trained on existing documentation. Continually evaluate helpdesk and deskside performance and develop a continuous service improvement model.
-
-
Education
-
2004 - 2005
Judson University
Bachelors, Management, Leadership -
2000 - 2003
Rock Valley College
Associate's degree, Business Administration and Management, General
Community
