Experience

Johnson Health Tech North America

• United States
• Wellness and Fitness Services
• 200 - 300 Employee

• Preventative Maintenance Agent

  • Dec 2020 - Present

  Organize and process Preventative Maintenance emails (supporting and replying in a timely manner) Supporting customer service with emails (Expired and Rejected cases) Support customer service with chat and helping when needed to serve our customers Successful supported our team with any rework project Generated quotes, orders, and invoices for our customers, field service technicians, and sales reps Restructured the Preventative Maintenance program (Organization, clean up, reformat how PM requests come directly to me)



One Community Bank

• United States
• Banking
• 100 - 200 Employee

• Client Support Specialist

  • Jun 2020 - Dec 2020

  Answered customers calls Performed leadership by supporting employees with any questions they didn't know Trained employees on new software and demonstrated best practices to better serve our customers Reviewed loan documents and submitted them to underwriters Answered customers calls Performed leadership by supporting employees with any questions they didn't know Trained employees on new software and demonstrated best practices to better serve our customers Reviewed loan documents and submitted them to underwriters



Summit Credit Union

• United States
• Banking
• 400 - 500 Employee

• Member Relations Specialist / Universal Banker

  • Sep 2016 - Mar 2020

  Answered calls for members in a timely matter Helped members transfer funds, support them with their online banking, performed account analysis and recommendations to support the members financial goals Mentored new employees Worked at the front desk greeting members who walked in. Checking them into their appointments and setting members up with future appointments. Showed urgency to members who needed to get in right away by stepping away from the front desk and helping them in my own office. Opened new memberships to our members as well as used our cross qualifying tool to see what else I could do to save our members money. Helped members apply for loans such as secured, unsecured, personal, vehicle, credit cards, and home equity lines of credit. Notarized documents to members or non-members that needed a notary. Calculated numbers to determine interest rates and loan terms.



Best Buy

• Retail
• 700 & Above Employee

• AT&T Expert

  • Jun 2010 - Sep 2016

  Focus on Customer Service/Sales within AT&T by providing cost analysis, plan analysis, billing statement, and provide customer recommendations based of the customer’s needs. Troubleshoot customer devices when issues occur Activate customer phones, tablets, and other wireless devices Work off a Plus One system to provide customers with new promotions and sales available, along with contract negotiations Provide a one stop shop solution and offer insurance, phone covers, screen protectors, chargers and provide buying power by offering credit card promotions. Meet weekly sales goals to hit revenue based on hourly sales quotas. Activate customer phones, tablets, and other wireless devices Work off a Plus One system to provide customers with new promotions and sales available, along with contract negotiations Provide a one stop shop solution and offer insurance, phone covers, screen protectors, chargers and provide buying power by offering credit card promotions. Meet weekly sales goals to hit revenue based on hourly sales quotas.