Experience

Fortress Solutions

• United States
• Telecommunications
• 1 - 100 Employee

• Sr. Techincal Support Engineer

  • Mar 2018 - Present

  Livingston, NJ • Provide technical support to network operations technicians on multiple platforms to multiple customers, additionally provide on site support of network elements associated with large scale networks in New York City and upstate New York • Lab Testing - Ensuring functionality of card inventory, and power supplies • Technical Documentation - Creating Job Aids on supported network platforms for technicians working on associated platforms



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Principal Engineer/RSAM Project Manager

  • Sep 2016 - Dec 2017

  Managed the VIAVI JDSU Get Well initiative, a focused effort by the Network Management Center to repair/replace defective units within the companies footprint. Served as the Single Point of Contact for vendor, field operations, network management center and logistics to coordinate the efforts • Improved availability of 678 network elements within footprint achieving a +24% increase since April 2016 • Ensured proper sparing levels in procurement organization Provided on-site and phone… Show more Managed the VIAVI JDSU Get Well initiative, a focused effort by the Network Management Center to repair/replace defective units within the companies footprint. Served as the Single Point of Contact for vendor, field operations, network management center and logistics to coordinate the efforts • Improved availability of 678 network elements within footprint achieving a +24% increase since April 2016 • Ensured proper sparing levels in procurement organization Provided on-site and phone support to technicians in product replacement and configuration • Tracked weekly and monthly repair rates with a goal to improve overall availability of the product for network isolation and troubleshooting by Network Management Center • Collaborate with Vendor on repair process, including investigating delays in repairs, return rates and repeated failures • Provided on-site support and training to central office technicians to properly swap out defective units and configured replacments.

• Sr. Specialist/Principal Engineer FiOS Video Support

  • Sep 2005 - Sep 2016

  Provided 24x7 support for the Fiber-to-the-Premise Network Operations Center for over 10 years which included monitoring, analyzing, troubleshooting, and implementing correction actions. Responsible for outage mitigation and root cause analysis after customer and network issues had been resolved. . • Maintained the on-call and holiday coverage schedule while also serving as acting manager of 8-12 engineers in absence of the manager. • Coordinated and administered content management… Show more Provided 24x7 support for the Fiber-to-the-Premise Network Operations Center for over 10 years which included monitoring, analyzing, troubleshooting, and implementing correction actions. Responsible for outage mitigation and root cause analysis after customer and network issues had been resolved. . • Maintained the on-call and holiday coverage schedule while also serving as acting manager of 8-12 engineers in absence of the manager. • Coordinated and administered content management for deployment/decommission of the Public, Education, and Government content as well as coordinating same for National Video footprint on the Long Haul Network to ensure contractual obligations were satisfied. • Provided on-site support for First Office Applications of FTTP Video (now FiOS Video) in Texas, Massachusetts and New York. • Provided in-person and online training for engineers in Fiber Network Management Centers • Managed team websites to ensure accuracy of data, on-call schedules, and technical documentation on multiple platforms. • Lead engineer on ticketing system platform migrations. • Lead engineer on Avaya IP Call system, requesting changes to queue, team members, and on-call forwarding information. • Generated weekly and monthly automatic call distribution reports and provided to manager and team for analysis.

• Central Office Portable Test Set Committe Chairperson

  • Nov 2003 - Dec 2012

  I served as the Central Office Portable Test Set Committee Chairperson concurrently with my roles of Lead Specialist and Sr. Specialist. The Test Set Committee was a cross functional team of specialists in multiple lines of business whose efforts were to identify testing needs for coax and fiber test tools within central office operations. • Managed product availability and quotes in purchasing system. • Participated in RFQ and RFP’s to meet tool requirements to identify most… Show more I served as the Central Office Portable Test Set Committee Chairperson concurrently with my roles of Lead Specialist and Sr. Specialist. The Test Set Committee was a cross functional team of specialists in multiple lines of business whose efforts were to identify testing needs for coax and fiber test tools within central office operations. • Managed product availability and quotes in purchasing system. • Participated in RFQ and RFP’s to meet tool requirements to identify most reliable products at competitive pricing. • Coordinated face-to-face meetings with committee members and vendors to review updated tools, receive training, and provide feedback on product development. • Served as an Ad-hoc committee member to Outside Plant Committee and Fiber Tool Committee. • Completed an OC-192 RFP identifying a one vendor solution reporting a $3 million savings. • Completed testing and approval on Handset for plain old telephone service (POTS) which allowed for testing of Digital Subscriber Lines (DSL) without unnecessary service interruption.

• Specialist / Lead Specialist

  • Feb 2001 - Sep 2005

  Provided 24x7 technical support to the Data Services Center (DSC) and Fiber Network Management Center (FNMC). Primary responsibilities while supporting the DSC was to provide technical support on Frame Relay services from switch to customer premise. While supporting the FNMC we provided support on the Fiber-to-the-Premise (FTTP) deployment for voice and data services. We supported from the Optical Line Terminal (OLT) to the Optical Network Terminal (ONT). • Provided training to network… Show more Provided 24x7 technical support to the Data Services Center (DSC) and Fiber Network Management Center (FNMC). Primary responsibilities while supporting the DSC was to provide technical support on Frame Relay services from switch to customer premise. While supporting the FNMC we provided support on the Fiber-to-the-Premise (FTTP) deployment for voice and data services. We supported from the Optical Line Terminal (OLT) to the Optical Network Terminal (ONT). • Provided training to network technicians on Frame Relay and FTTP services. • Managed OLT deployment schedule for FTTP equipment. • Project Manager for deployment of second FTTP Voice and Data Vendor. • Created technical documentation for legacy and newly deployed platforms