Software Development Project Manager / Scrum Master

• Mar 2021 - Present

Data Ingestion Program Manager & Scrum Master

• Jan 2021 - Jan 2021

Develop Data Ingestion Team program strategy to be in-line with company strategic initiatives & goals. Develop, train and lead Data Ingestion Team on new agile strategy. Educate and lead sprint teams from a task oriented team to a value driven team approach. Provide metrics and revisions to increase sprint success. Develop and lead meeting agendas for all phases of sprints. Produce all documentation and develop Data Ingestion implementation strategy. • Managed company’s most important software redevelopment project from Golang to .Net in a compressed timetable of 30 days. This project included a total revamp of security requirements to include data encrypted at rest and in-motion, encrypted public and private key controls through API’s code manipulation, AWS interaction with S3 and Secrets Manager, and verification of secure coding methods through third party code review. • Managed Data Ingestion program strategy to align all work being done to company’s five strategic initiatives in Asana. Scrum Master for two Software Develop teams.• Designed, developed, and documented a new Data Ingestion process to include scripted installation of SQL user. Decreased installation time from 40 minutes to 7 minutes. Show less

Implementation Analyst

• Oct 2020 - Jan 2021

Small Business Owner

• Feb 2019 - Jun 2020

IT Project Manager

• Jul 2015 - Jan 2019

Track, report on, and manage projects across the university to achieve business objectives while controlling scope, maintaining budget adherence, and holding quality to stakeholder expectations. Provide project plan updates, project financial management, risk and issue management, vendor management, stakeholder updates, change management, and overall communication of project activity. • Managed $100K procurement project including development of workflows and integration with university database. • Managed “Sound in the Park” project on-time and 45% under budget through effective vendor management and bidding processes. • Created Project Management Office to standardize all projects within ITS including templates, guidelines, and workflow processes. • Created detailed project plans with well-defined tasks, milestones, client signoffs, and specifications to communicate project progress to management and stakeholders. Show less

Senior IT Support Engineer

• Feb 2013 - Jun 2015

People manager who maintained customer satisfaction through everyday contact with bank personnel. Assigned service tickets to team members and monitored SLA requirements. Improved service processes utilizing ITIL and LEAN standards. Provided technical leadership in the areas of change management, break-fix activities, scripting, automating, and monitoring. Responsible for maintenance, backup, and installation for all onsite servers and software. • Project manager for 8 bank mergers including network and server migrations to TD Bank standards while working within project guidelines. • Developed project plan and installation script standards for Encore Teller and Platform Program, Office 2003 SP3, and multiple other application installations. • Developed project plan, design, and installation for all technology needs for new back office location. • Designed, developed, and implemented ASP.NET Asset Management System for tracking all US laptop and desktop devices. • Developed automated installation process for teller system contributing to an 85% efficiency increase in the deployment process and an increase in installation success of 20%. • Coordinated the replacement of Novell Branch Office (NBO) devices with Netware Version 6.5 for the state of NY and VT. Project completed 3 months early and under budget. • Managed PC/LAN support team for 6 years. Show less

System Administrator

• Jul 2008 - Feb 2013

Project manager for datacenter conversion to a Windows environment while implementing a VMWare/SAN server system. Process included system and software selection, budgeting, scheduling, planning, implementing, testing, and closing project. Responsible for development of process and procedures relating to Active Directory and VMWare design. • Provided project vision and strategy for VMware Design and Integration with iSCSI SAN access. • Developed project plan and directed implementation of transition from Novell/eDirectory to Microsoft/Active Directory. • Developed website and HTML email daily reporting system for Windows and OES Servers utilizing Visual Basic, PowerShell, ASP.NET and HTML programming. • Planned migration from eDirectory to Active Directory on Windows 2008 R2 and Windows 2012. Included project planning, building all VMware servers, migrating user accounts using Novell Identity Manager to sync from eDirectory to Active Directory, and migrating all file server data utilizing PowerShell scripts. • Migrated 2,500 external user accounts from eDirectory to AD utilizing ldifde, bash scripting, and PowerShell. • Designed and developed password management solution for 2,500 external users. This included forgotten password and password update utilizing Novell’s PWM software. • HP Data Protector Disk-to-Disk Backup Installation, Integration, and Administration. Show less

PC LAN Manager

• Jun 2001 - Jul 2008

People manager who maintained customer satisfaction through everyday contact with bank personnel. Assigned service tickets to team members and monitored SLA requirements. Improved service processes utilizing ITIL and LEAN standards. Provided technical leadership in the areas of change management, break-fix activities, scripting, automating, and monitoring. Responsible for maintenance, backup, and installation for all onsite servers and software. • Project manager for 8 bank mergers including network and server migrations to TD Bank standards while working within project guidelines. • Developed project plan and installation script standards for Encore Teller and Platform Program, Office 2003 SP3, and multiple other application installations. • Developed project plan, design, and installation for all technology needs for new back office location. • Designed, developed, and implemented ASP.NET Asset Management System for tracking all US laptop and desktop devices. • Developed automated installation process for teller system contributing to an 85% efficiency increase in the deployment process and an increase in installation success of 20%. • Coordinated the replacement of Novell Branch Office (NBO) devices with Netware Version 6.5 for the state of NY and VT. Project completed 3 months early and under budget. • Managed PC/LAN support team for 6 years. Show less