Experience

The Fold London

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Operations and Customer Care Supervisor

  • Nov 2021 - Present

  London, England, United Kingdom - Team Management: Staff Planning, Task assignments, 121’s, creating personal developments plan; ongoing training and support to each individual - Managing Daily Operations: Orders Management, communication with third parties such as warehouses, suppliers and carrier’s - Developing and implementing new processes and procedures within the team and collaborating with other teams in the company - Collaborating on company wide projects and being a key member of the team for consultation… Show more - Team Management: Staff Planning, Task assignments, 121’s, creating personal developments plan; ongoing training and support to each individual - Managing Daily Operations: Orders Management, communication with third parties such as warehouses, suppliers and carrier’s - Developing and implementing new processes and procedures within the team and collaborating with other teams in the company - Collaborating on company wide projects and being a key member of the team for consultation and advice - Developing bot chats script for semi-automated bot experience for the brand - Making sure brand standards and values are sustained - Driving phone sales to meet and exceeds target - Reporting weekly, monthly, quarterly and yearly key data

• Operations and Customer Care Team Lead

  • Jul 2021 - Present

• Operations and Customer Care Advisor

  • Sep 2019 - Jul 2021

• Operations and Customer Relation Advisor

  • Sep 2017 - Aug 2019

  London, United Kingdom



AD International

• Stock Management associate

  • Mar 2016 - Jul 2016

  Bailleul, France



AD international

• Packaging and distribution associate

  • Jun 2015 - Sep 2015

  Bailleul, France



Rotary International

• United States
• Non-profit Organizations
• 700 & Above Employee

• Exchange Student

  • Aug 2013 - Jun 2014

  Kuala Lumpur, Malaysia