Experience

Black Hawk College

• United States
• Higher Education
• 300 - 400 Employee

• Intern Supervisor

  • Jan 2017 - Present

  • Prepared a communication plan to decrease last minute enrollment o Researched effective ways to increase pre-registration o Organized an event for students to win prizes o Contacted students with mandatory advising holds by phone • Increased the number of students who met with an advisor before registration by 77% compared to the previous year • Supervised the Welcome Desk and up to 4 employees • Interviewed and selected qualified candidate for student worker position • Provided instructed training and guidance to student workers • Enforced new rules and responsibilities for student workers • Assisted in organizing the new student handbook • Helped assist in editing the new student handbook • Organized the schedule and co-facilitated New Student Advising Registration sessions • Created an online student worker training course using Microsoft PowerPoint and Canvas • Attended student life events and weekly team meetings • Maintained student confidentiality following Family Educational Rights and Privacy Act while working with parents • Created weekly social media posts for the First Stop Center Show less



Hy-Vee, Inc.

• Retail
• 700 & Above Employee

• Assistant Manager

  • Apr 2015 - May 2016

  • Supervised the restaurant and observed up to 10 employees • Scheduled and monitored staff labor in Microsoft Excel • Assigned duties to maintain a clean and safe work environment • Calculated the correct amount of cash in each drawer • Insured the restaurant met safety and cleanliness standards • Created flyers in Microsoft Word to communicate daily specials and expectations • Ensured each customer was provided with excellent customer service • Supervised the restaurant and observed up to 10 employees • Scheduled and monitored staff labor in Microsoft Excel • Assigned duties to maintain a clean and safe work environment • Calculated the correct amount of cash in each drawer • Insured the restaurant met safety and cleanliness standards • Created flyers in Microsoft Word to communicate daily specials and expectations • Ensured each customer was provided with excellent customer service

• Student Worker

  • Aug 2013 - May 2015

  • Assisted students on the computers with applications, registration, book lists, schedules, and records • Greeted students entering the establishment and determine the purpose of visit • Answered telephones promptly with a pleasant tone • Scheduled and confirmed advising appointments • Recorded messages from students for academic advisors • Performed duties to maintain lobby and reception area • Maintained student confidentiality following Family Educational Rights and Privacy Act while working with parents Show less



MyoTech Dental Center

• Dental Assistant

  • Apr 2011 - Aug 2013

  • Learned all skills on the job during one month of training • Followed Health Insurance Portability and Accountability Act • Assisted dentist during appointments or dental emergencies • Learned all skills on the job during one month of training • Followed Health Insurance Portability and Accountability Act • Assisted dentist during appointments or dental emergencies