Experience

GUILFORD COUNTY DEPARTMENT OF HEALTH AND HUMAN

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Eligibility Caseworker Assistant

  • May 2022 - Present

  • Gathering information from customers so they are better able to determine eligibility• Key address changes in the state system and dictation into the one case system• Conduct phone interviews to gather information for caseworkers• Complete changes in an ongoing case as directed by the supervisor. • Gathering information from customers so they are better able to determine eligibility• Key address changes in the state system and dictation into the one case system• Conduct phone interviews to gather information for caseworkers• Complete changes in an ongoing case as directed by the supervisor.



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Team Lead

  • Apr 2022 - Present

  • Handle cash and credit card/debit transactions and close out registers after hours• Deliver excellent customer service to ~100 clients during lunchtime hours in a busy environment• Manage and collaborate with a team of six for smooth operations in front of the house• Train ~15 new employees to process and fulfill orders according to company policies and standards • Handle cash and credit card/debit transactions and close out registers after hours• Deliver excellent customer service to ~100 clients during lunchtime hours in a busy environment• Manage and collaborate with a team of six for smooth operations in front of the house• Train ~15 new employees to process and fulfill orders according to company policies and standards



Macy's

• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Mar 2021 - Apr 2022

  • Explaining benefits and functions of products, method of preparation, & achieving the best results• Promoting special sales, offers, and awareness of store loyalty programs • Checked out customers promptly and operated cash registers • Explaining benefits and functions of products, method of preparation, & achieving the best results• Promoting special sales, offers, and awareness of store loyalty programs • Checked out customers promptly and operated cash registers



Family Justice Center

• Non-profit Organizations
• 1 - 100 Employee

• Victim Service Advocate

  • May 2021 - Aug 2021

  Trained to support victims of crime. Offers emotional support, victims’ rights information, help in finding needed resources, and assistance in filling out crime victim-related forms. Trained to support victims of crime. Offers emotional support, victims’ rights information, help in finding needed resources, and assistance in filling out crime victim-related forms.



Food Lion

• United States
• Retail
• 700 & Above Employee

• Customer Service Lead

  • Feb 2016 - Jul 2020

  • Trained and mentored new team members to deliver stellar service• Assisted customers with their groceries and retrieved carts from outside• Managed customer service desk and assisted customers process different payment methods • Trained and mentored new team members to deliver stellar service• Assisted customers with their groceries and retrieved carts from outside• Managed customer service desk and assisted customers process different payment methods