Courtney Sebu
Vice President of People & Culture at 8Twelve Mortgage- Claim this Profile
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Bio
Cynthia (Cindy) Harris, ABC
Courtney and I were peers at Community Trust. We worked closely on a number of critical initiatives, including developing a new Business Continuity Plan (BCP) for the organization, which required and received both board and audit approval. Courtney is an energetic, results-oriented leader who seeks to engage and motivate individuals and teams. She is a certified subject matter expert in the field of human resources and I would not hesitate to recommend her for any HR position in either a small or large organization. Cindy Harris, ABC Director of Communications Community Trust Company
Lisa Burgess
During my tenure at MNP, I had the pleasure and opportunity to work with Courtney. Through our time together, Courtney demonstrated to be not only a dynamic and driven HR professional, but also a fantastic manager and mentor. I experienced firsthand Courtney’s unique ability in understanding people’s strengths and aligning opportunities that allow for employee growth and development. In addition, Courtney’s positive attitude, driven work ethic and excellent people skills allowed her to motivate our team and effectively manage projects to meet expectations. Courtney was also highly respected by her co-workers for her willingness to help anyone anytime she could. It was a pleasure working with Courtney and having her as a mentor – I hope that our careers will cross paths again in the future.
Cynthia (Cindy) Harris, ABC
Courtney and I were peers at Community Trust. We worked closely on a number of critical initiatives, including developing a new Business Continuity Plan (BCP) for the organization, which required and received both board and audit approval. Courtney is an energetic, results-oriented leader who seeks to engage and motivate individuals and teams. She is a certified subject matter expert in the field of human resources and I would not hesitate to recommend her for any HR position in either a small or large organization. Cindy Harris, ABC Director of Communications Community Trust Company
Lisa Burgess
During my tenure at MNP, I had the pleasure and opportunity to work with Courtney. Through our time together, Courtney demonstrated to be not only a dynamic and driven HR professional, but also a fantastic manager and mentor. I experienced firsthand Courtney’s unique ability in understanding people’s strengths and aligning opportunities that allow for employee growth and development. In addition, Courtney’s positive attitude, driven work ethic and excellent people skills allowed her to motivate our team and effectively manage projects to meet expectations. Courtney was also highly respected by her co-workers for her willingness to help anyone anytime she could. It was a pleasure working with Courtney and having her as a mentor – I hope that our careers will cross paths again in the future.
Cynthia (Cindy) Harris, ABC
Courtney and I were peers at Community Trust. We worked closely on a number of critical initiatives, including developing a new Business Continuity Plan (BCP) for the organization, which required and received both board and audit approval. Courtney is an energetic, results-oriented leader who seeks to engage and motivate individuals and teams. She is a certified subject matter expert in the field of human resources and I would not hesitate to recommend her for any HR position in either a small or large organization. Cindy Harris, ABC Director of Communications Community Trust Company
Lisa Burgess
During my tenure at MNP, I had the pleasure and opportunity to work with Courtney. Through our time together, Courtney demonstrated to be not only a dynamic and driven HR professional, but also a fantastic manager and mentor. I experienced firsthand Courtney’s unique ability in understanding people’s strengths and aligning opportunities that allow for employee growth and development. In addition, Courtney’s positive attitude, driven work ethic and excellent people skills allowed her to motivate our team and effectively manage projects to meet expectations. Courtney was also highly respected by her co-workers for her willingness to help anyone anytime she could. It was a pleasure working with Courtney and having her as a mentor – I hope that our careers will cross paths again in the future.
Cynthia (Cindy) Harris, ABC
Courtney and I were peers at Community Trust. We worked closely on a number of critical initiatives, including developing a new Business Continuity Plan (BCP) for the organization, which required and received both board and audit approval. Courtney is an energetic, results-oriented leader who seeks to engage and motivate individuals and teams. She is a certified subject matter expert in the field of human resources and I would not hesitate to recommend her for any HR position in either a small or large organization. Cindy Harris, ABC Director of Communications Community Trust Company
Lisa Burgess
During my tenure at MNP, I had the pleasure and opportunity to work with Courtney. Through our time together, Courtney demonstrated to be not only a dynamic and driven HR professional, but also a fantastic manager and mentor. I experienced firsthand Courtney’s unique ability in understanding people’s strengths and aligning opportunities that allow for employee growth and development. In addition, Courtney’s positive attitude, driven work ethic and excellent people skills allowed her to motivate our team and effectively manage projects to meet expectations. Courtney was also highly respected by her co-workers for her willingness to help anyone anytime she could. It was a pleasure working with Courtney and having her as a mentor – I hope that our careers will cross paths again in the future.
Credentials
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Member
Toronto Region Board of Trade -
Member
Canadian Association of Management Consultants (CMC-Canada) -
Member
HRPA - Human Resources Professionals Association -
Registered Professional Recruiter (RPR)
Institute of Professional Management
Experience
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8Twelve Mortgage
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Canada
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Financial Services
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1 - 100 Employee
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Vice President of People & Culture
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Sep 2021 - Present
-Leading people and culture strategy for an innovative mortgage brokerage, championing corporate values, and developing a culture that promotes high performance and employee inclusion. -Acting as a strategic advisor to CEO and senior stakeholders, developing a proactive people strategy that sustains business growth and aligns with organizational priorities. -Architecting cohesive strategy for employee relations and communications, establishing the processes to ensure seamless HR service delivery.-Advancing employee development and growth through training, coaching, mentoring, and direct feedback.-Leading significant projects, including implementation of a new benefits plan, payroll and HRIS system, and complete facility renovation.-Streamlining HR processes, systems, and vendor relationships to streamline service delivery, reduce cost, and improve employee engagement.
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Principal Owner
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Jun 2002 - Present
-Contract HR leadership and consulting practice, guiding companies in all areas of human capital strategy and execution, including defining policy, organizational development, compensation, talent management, employee wellness, labour relations, training, and HR systems. -Leading organizations through pivotal moments such as acquisitions, closures, and significant organizational change. -Contract HR leadership and consulting practice, guiding companies in all areas of human capital strategy and execution, including defining policy, organizational development, compensation, talent management, employee wellness, labour relations, training, and HR systems. -Leading organizations through pivotal moments such as acquisitions, closures, and significant organizational change.
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Beneplan
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Canada
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Insurance
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1 - 100 Employee
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Board Member
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2022 - Present
-Member of the Board Governance & Finance Committees -Member of the Board Governance & Finance Committees
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Community Trust
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Financial Services
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100 - 200 Employee
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Head - Human Resources & Facilities Management
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May 2013 - Aug 2014
-Architected HR programs that contributed to operational objectives, increasing the impact and effectiveness of Human Resources. -Led critical merger of an independent company, facility reconfiguration, and de-commissioning of retail branch location.-Coached and advised leaders on the execution of strategic human resources programs that support employee engagement and a high-performance culture. -Oversaw all aspects of performance & talent management, recruitment, total rewards & recognition, compliance with regulatory and policy requirements, ethics investigations, occupational health & safety, wellness & return to work programs. -Managed organizational change initiatives, ensuring that all strategic human resources programs are well communicated, and results achieved.
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Timbercreek
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Canada
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Financial Services
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1 - 100 Employee
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Executive Director, Human Capital Management & Office Services
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Apr 2012 - Apr 2013
-Realigned Human Capital strategy to business strategy. This resulted in growth in workforce capability, established succession planning, and increased employee engagement. -Conducted a holistic review of compensation and implementation of Salary Bands and Job Grading.-Directed day-to-day operations of the Human Capital Management & Office Services team, which oversaw the full cycle of human resource service delivery for the organization.-Provided strategic guidance to front-line management, senior management, and executives on employee relations, organizational staffing, professional development, terminations, policy, governance, and staff development.-Created HR KPIs, reporting structures, TAMI Times, Monthly Job Aids, and training programs to develop HR ability.
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National Senior Human Resources Business Partner
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Dec 2010 - Mar 2012
-Managed the HR team’s day-to-day operations and provided strategic guidance to Senior Management on National Corporate Initiatives. -Mentored team on providing a high degree of customer service. Successfully turned around the negative relationship between HR and the Call Centers across the country.-Provided advice to business units in all HR matters, including recruitment, retention, employee relation issues, interpretation of human resources policy and procedure, employment legislation, performance management, attendance management, compensation, disability management, and Health and Safety practices.-Streamlined inefficiencies between the HR and Payroll departments. Eliminated double entry into the HRIS system and reduced the errors by 80% by having one point of entry for data when setting up new employee payroll information. -Ensured compliance with related legislation i.e. The Employment Standards Act, The Labour Relations Act, Ontario Human Rights Code, Pay Equity Act, Occupational Health and Safety Act, Workplace Safety & Insurance Act, Protection of Personal Information and Electronic Documents Act, Bill 168 and AODA.
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Board Member
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May 2009 - Jun 2011
-Chaired Recruitment Committee, responsible for developing a streamlined process for attracting and acquiring new board members.-Revised By-Laws, policy, and governance structure. -Directed Fundraising Committee, responsible for generating new sponsorship ideas, securing reoccurring sponsorships, and allocating funds to appropriate programs-Participated in Human Resources Committee. Provided expertise as a Human Resources Professional to the committee to address the organization’s needs.
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MNP
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Canada
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Accounting
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700 & Above Employee
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Consulting, Organization & People Practice
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Jul 2010 - Dec 2010
-Advised clients on compliance with Pay Equity Law.-Acting as Utilization Manager, oversaw how consultants are utilized between different practices, service lines and projects.-Project Manager of the collection of RFP responses within the HR Consulting practice that were tendered through public domains, such as Merxx or Bindingo.-Created Blogs related to the Organization & People Consulting Practice. Topics included: Going Public – the People Implications, Terminations Best Practices, Coming out of the Downturn: Total Rewards, Career Development, and Going Public from an HR Perspective: Governance Structure.
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Director, Human Resources & Payroll
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May 2008 - Apr 2009
-Member of the Executive Leadership Team assisted the organization in understanding the HR implications of strategic decisions.-Oversaw the operations of the Human Resources department, improving operating efficiency.-Re-designed Benefit and RRSP programs, reducing the overall costs and “right-sizing” the plans to an organization of our population (Ontario and Quebec).-Managed the design and implementation of all Human Resources policies and procedures and ensured that it was aligned to the corporate objectives and risk management.-Provided strategic and operational labour advice to supervisors/ managers to ensure grievances were amicably settled without proceeding to arbitration, handling negotiations, and administering union contracts.
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Director, Human Resources
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2007 - 2008
-Assumed the role of Interim Vice President as the executive search was being conducted for a replacement.-Developed recruitment and selection process, leading high-volume recruitment for critical roles. -Developed job evaluation process and defined job descriptions for the organization. -Implemented a new HRIS System, training programs, and benefits program. -Assumed the role of Interim Vice President as the executive search was being conducted for a replacement.-Developed recruitment and selection process, leading high-volume recruitment for critical roles. -Developed job evaluation process and defined job descriptions for the organization. -Implemented a new HRIS System, training programs, and benefits program.
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Canadian Director, Outsourcing Payroll Management
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Apr 2006 - Jan 2007
-Directed the initial set-up of Canadian operations for the US parent company, addressing all Human Resources needs across multiple locations in Toronto. -Developed and lead the Toronto team in payroll outsourcing management.-Defined and negotiated all Independent Consultant and T4 Employee agreements.-Created the onboarding process for all employment classifications. -Directed the initial set-up of Canadian operations for the US parent company, addressing all Human Resources needs across multiple locations in Toronto. -Developed and lead the Toronto team in payroll outsourcing management.-Defined and negotiated all Independent Consultant and T4 Employee agreements.-Created the onboarding process for all employment classifications.
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Faneuil Inc
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United States
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Outsourcing/Offshoring
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700 & Above Employee
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Manager, Human Resources, Training & Development & Quality Assurance
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Jan 2006 - Apr 2006
-Led HR team at Toronto and Winnipeg locations, comprising 30 staff. -Redeveloped the Human Resources function, Training and Development Function and directed the Quality Assurance processes.-Developed de-commissioning and communication plan for office closure.-Led positive labour negotiations and interpreted collective agreements. -Led HR team at Toronto and Winnipeg locations, comprising 30 staff. -Redeveloped the Human Resources function, Training and Development Function and directed the Quality Assurance processes.-Developed de-commissioning and communication plan for office closure.-Led positive labour negotiations and interpreted collective agreements.
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Project Manager/Department Manager, Shared Service HR & Payroll
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Dec 2003 - Dec 2004
-Led the Operations and Human Resources team and acting as Project Manager for the Operations side of the product team, developing client procedures, processes and user manual.-Reviewed and signed off on weekly payrolls and year-end processes.-Provided counselling to external clients to address their Human Resources inquiries. -Led the Operations and Human Resources team and acting as Project Manager for the Operations side of the product team, developing client procedures, processes and user manual.-Reviewed and signed off on weekly payrolls and year-end processes.-Provided counselling to external clients to address their Human Resources inquiries.
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ITW
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United States
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Machinery Manufacturing
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700 & Above Employee
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Manager, Human Resources
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Jun 2002 - Dec 2003
-Led HR programs for both General and Automotive companies.-Trained and advised front-line managers on handling employee issues effectively to reduce workplace conflict. -Oversaw processing of payroll, year-end, special payments (i.e. bonus, incentive plans, and salary increases), and monthly reconciliation of company budget.-Upgraded and implemented HRIS system and payroll platform. -Led HR programs for both General and Automotive companies.-Trained and advised front-line managers on handling employee issues effectively to reduce workplace conflict. -Oversaw processing of payroll, year-end, special payments (i.e. bonus, incentive plans, and salary increases), and monthly reconciliation of company budget.-Upgraded and implemented HRIS system and payroll platform.
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Molson Coors Beverage Company
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United States
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Food & Beverages
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700 & Above Employee
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Manager, Human Resources
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May 2000 - May 2002
-Developed and rolled out the Employee and Manager policy and procedure handbook and new performance management tools. -Conducted investigations and provided consultations to front-line supervisors on employee issues & disputes, paving the way for a cohesive relationship between departments. -Research and implemented the new benefit plan, group RRSP, and defined contribution plans.-Completed Shared Services processes for HR transactions, bi-weekly payroll and year-end. -Developed and rolled out the Employee and Manager policy and procedure handbook and new performance management tools. -Conducted investigations and provided consultations to front-line supervisors on employee issues & disputes, paving the way for a cohesive relationship between departments. -Research and implemented the new benefit plan, group RRSP, and defined contribution plans.-Completed Shared Services processes for HR transactions, bi-weekly payroll and year-end.
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Thomas Nelson Publishers
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United States
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Book and Periodical Publishing
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1 - 100 Employee
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Human Resources Administrator
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Apr 1997 - Feb 2000
-Provided front-line Human Resources support for publishing organization.-Advised managers on appropriate resolution of employee issues, conflicts, and concerns.-Developed and implemented new processes and programs, including Employee and Manager policy and handbook, Rewards and Recognition program, and Sexual Harassment policy. and delivered the training to the organization. -Provided front-line Human Resources support for publishing organization.-Advised managers on appropriate resolution of employee issues, conflicts, and concerns.-Developed and implemented new processes and programs, including Employee and Manager policy and handbook, Rewards and Recognition program, and Sexual Harassment policy. and delivered the training to the organization.
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