Workforce Program Coordinator

• Jul 2023 - Present

Team Leader (Key Holder)

• Aug 2022 - Present

Greeted customers, answered questions, offered assistance, suggested items, lended opinions, and provided product information. Demonstrated outstanding customer service and selling skills, addressed customer complaints, assisted in the display of merchandise, and organized the merchandise on the floor. Assisted with customer purchases and returns. Operated a cash register of $200 and a petty of $400, processed cash, credit cards, and gift cards. Greeted customers, answered questions, offered assistance, suggested items, lended opinions, and provided product information. Demonstrated outstanding customer service and selling skills, addressed customer complaints, assisted in the display of merchandise, and organized the merchandise on the floor. Assisted with customer purchases and returns. Operated a cash register of $200 and a petty of $400, processed cash, credit cards, and gift cards.

Interim Public Policy Manager

• Jun 2023 - Jul 2023

Public Policy Intern

• Jan 2023 - Jun 2023

Prepare materials for public policy and KC Chamber events, interact with KC Chamber members, business leaders, elected officials, and others in the community, work with membership database, attend meetings for the workforce program, and volunteer and attend public policy meetings/events.

World Trade Center Intern

• Jun 2022 - Dec 2022

Managed the WTC-KC Twitter and LinkedIn accounts, engaged with 11 investor profiles, wrote articles for 4 monthly newsletters, created marketing materials for iSTEAMkc project, worked with membership database, prepared materials for donation thank-you letters, attended meetings for WTC-KC and Civic and Community Initiatives, and volunteered at WTC-KC and KC Chamber events.

Sales Associate (Key Holder)

• Aug 2021 - Jul 2022

Greeted customers, answered questions, offered assistance, suggested items, lended opinions, and provided product information. Demonstrated outstanding customer service and selling skills, kept the floor stocked with merchandise, addressed customer complaints, assisted in the display of merchandise, and organized the merchandise and backstock areas. Operated a cash register of $100, processed cash, credit cards, checks, and gift cards. Managed inventory, purchase orders, and product preparation. Greeted customers, answered questions, offered assistance, suggested items, lended opinions, and provided product information. Demonstrated outstanding customer service and selling skills, kept the floor stocked with merchandise, addressed customer complaints, assisted in the display of merchandise, and organized the merchandise and backstock areas. Operated a cash register of $100, processed cash, credit cards, checks, and gift cards. Managed inventory, purchase orders, and product preparation.

Lifeguard

• May 2017 - Aug 2021

Supervised swimmers, prevented injuries/accidents, rescued drowning swimmers, assisted with first aid (including CPR), maintained the cleanliness of the facility, phone etiquette, admissions, concessions, and worked at city-related events. Supervised swimmers, prevented injuries/accidents, rescued drowning swimmers, assisted with first aid (including CPR), maintained the cleanliness of the facility, phone etiquette, admissions, concessions, and worked at city-related events.

Seasonal Cashier/Customer Service

• Mar 2021 - May 2021

Provided excellent customer service by greeting customers when entering or leaving the store, handling cash, credit, or check transactions with customers, scanning goods and collecting payments, ensuring pricing is correct, issuing change, receipts, or returns, fulfilling online orders, resolving customer complaints, and maintaining clean and tidy checkout areas. Provided excellent customer service by greeting customers when entering or leaving the store, handling cash, credit, or check transactions with customers, scanning goods and collecting payments, ensuring pricing is correct, issuing change, receipts, or returns, fulfilling online orders, resolving customer complaints, and maintaining clean and tidy checkout areas.

Seasonal Cashier

• May 2020 - Aug 2020

Provided excellent customer service by greeting customers when entering or leaving the store, handling cash, credit, or check transactions with customers, scanning goods and collecting payments, ensuring pricing is correct, issuing change and receipts, resolving customer complaints, and maintaining clean and tidy checkout areas. Provided excellent customer service by greeting customers when entering or leaving the store, handling cash, credit, or check transactions with customers, scanning goods and collecting payments, ensuring pricing is correct, issuing change and receipts, resolving customer complaints, and maintaining clean and tidy checkout areas.

Front Desk Receptionist

• Oct 2019 - Aug 2020

Helped with daily office duties by answering the phone, transferring calls, entered data into a spreadsheet, wrote thank you letters, and greeted students/parents for campus tours. Helped with daily office duties by answering the phone, transferring calls, entered data into a spreadsheet, wrote thank you letters, and greeted students/parents for campus tours.

Cashier

• Sep 2017 - May 2019

Provided excellent customer service by helping customers, taking orders (in-person and over the phone), preparing orders, and maintaining the cleanliness of the store. Provided excellent customer service by helping customers, taking orders (in-person and over the phone), preparing orders, and maintaining the cleanliness of the store.