Experience

Sheraton Fort Worth Downtown Hotel
• United States
• Hospitality
• 1 - 100 Employee
• Director of Sales and Marketing

  • Jun 2022 - Present

The Sinclair, Autograph Collection
• United States
• Hospitality
• 1 - 100 Employee
• Director of Sales

  • Apr 2019 - Jun 2022

Gaylord Hotels
• United States
• Hospitality
• 700 & Above Employee
• Destination Sales Executive

  • Apr 2017 - Apr 2019


Shamin Hotels

• United States
• Hospitality
• 200 - 300 Employee

• Director Of Sales

  • Apr 2014 - Nov 2014

  Responsible for directing, coordinating, training and supervising the Sales Managers, Catering Manager(s) and the Sales Administrators in all sales-related activities, including direct sales efforts, follow up and proper sales administration. Also responsible for growing existing accounts and generating new business to ensure that room revenues and catering revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel's performance in the marketplace. Responsible for directing, coordinating, training and supervising the Sales Managers, Catering Manager(s) and the Sales Administrators in all sales-related activities, including direct sales efforts, follow up and proper sales administration. Also responsible for growing existing accounts and generating new business to ensure that room revenues and catering revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel's performance in the marketplace.

• Executive Meetings Manager

  • Sep 2013 - May 2014

• Conference Coordinator

  • Sep 2012 - Nov 2013

  Organize events for businesses and organizations, so that the event runs smoothly and meets prescribed goals. Plans, coordinates, and directs the details of conferences, meetings and conventions.

• Administrative Assistant

  • Jul 2011 - Sep 2012

  Perform administrative duties to support departmental management including managing calendars, scheduling appointments, and coordinating travel arrangements.Utilize hotel software systems to enter data, coordinate work orders and produce department specific reports.Perform general office duties such as ordering office supplies, preparing expense reports, submitting invoices for payment and maintaining filing systems.Administer programs, projects, and processes specific to the department. Prepare agendas and presentations for meetings as required. Perform other duties as assigned Show less

• VIP Coordinator, Glass Cactus Nightclub

  • Aug 2008 - Apr 2012

• Rooms Controller – Supervisor

  • Sep 2010 - Jul 2011

  Manage daily rooms’ activity within Front Office including VIP guest registration, special room accommodations, Tour and Travel programs, and billing and check out procedures. Proactively monitor all activities within Front Office and Front Services as they relate to the overall customer experience and satisfaction while creating a positive work environment. Furnish timely and accurate operational reports to management and assist with special assignments as directed. Prepare and administer daily SOX reports.Consolidate hotel rooms during low occupancy to assist with operational efficiency. November 2009 – September 2010 Gaylord Texan Show less

• Guest Service Agent/Department Trainer

  • Nov 2009 - Sep 2010

  Ensure smooth and orderly registration procedures of hotel guests.Present guests with an accurate and current balance account at time of departure. Assist guests in regards to general services and give prompt attention to guest concerns.Oversee shift cash and charge transactions and maintain cash bank to SOX compliance. Responsible for training of new STARS within Front Office to the AAA Standards. Awarded Home Team Hero Award for Service (Second Quarter) August 2008 – April 2012 Gaylord Texan Glass Cactus Nightclub – VIP Coordinator Negotiate and coordinate private functions with clients while achieving maximum profitably potential.Prepare and administer daily reports.Responsible for ticket sales and promotion of hotel services. Primary contact for private guest functions at Glass Cactus. Show less