Regional Event Manager

• Mar 2022 - Present

Event & Sales Manager

• May 2021 - Mar 2022

• Planning, organizing, promoting, facilitating and coordinating different types of events • Inbound and outbound sales activities • Creating and revising plans and layouts for different events • Working hand in hand with multiple departments and ensuring that Banquet Event Orders are fulfilled by all departments • Managing and coordinating an event staff team to successfully execute events day of • Providing quality client/customer standards at all times • Planning, organizing, promoting, facilitating and coordinating different types of events • Inbound and outbound sales activities • Creating and revising plans and layouts for different events • Working hand in hand with multiple departments and ensuring that Banquet Event Orders are fulfilled by all departments • Managing and coordinating an event staff team to successfully execute events day of • Providing quality client/customer standards at all times

Guest Services Associate

• Mar 2021 - Dec 2021

Member Services Associate

• Aug 2020 - May 2021

• Delivers the highest quality customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of Life Time products and services. • Proactively meet the needs of members and accurately answer questions. • Enters sales transactions for members, including program, service, and payments • Processes member paperwork, including address changes, and electronic funds transfers • Answers club phone to assist with member and guest inquiries Show less

Event Marketing and Customer Support Coordinator

• May 2019 - Apr 2020

• Assist in the strategic development of international, national, and regional/local marketing campaigns. • Coordinating RidePass grassroots marketing efforts through on-site activations and third-party activation agencies • Aid marketing team in the development and execution of membership acquisition and retention plans alongside the Brand Di-rector and content team • Primary point of contact for customer service through receiving and answering all RidePass inquiries and questions. Show less

Special Events and Game Day Operations Staff

• Nov 2017 - May 2019

• Assisted in the development and responsible for execution of programs/events that promote the Club and corporate partners. • Assisted in the execution of events that enhance the fan experience at Club game days and other year-round Club events. • Ensured successful sponsorship activations at community events by maintaining sponsor signage and other activation elements. • Engaged in the planning and execution of assigned Club events. • Assisted in the development and responsible for execution of programs/events that promote the Club and corporate partners. • Assisted in the execution of events that enhance the fan experience at Club game days and other year-round Club events. • Ensured successful sponsorship activations at community events by maintaining sponsor signage and other activation elements. • Engaged in the planning and execution of assigned Club events.

Student Sponsorship Sales/Activation Representative

• Oct 2018 - Dec 2018

Student Ticket Sales Representative

• Sep 2018 - Nov 2018

• Attended the Spurs Sales Training that was hosted by the Senior Manager of Sales and Retention with the San Antonio Spurs where I learned valuable skills to be successful in sport sales. • Responsible with the selling of two exclusive ticket packages for the San Antonio Spurs

Premium Guest Services, Clubs and Suites Intern

• Aug 2018 - Dec 2018

• Performed special projects and duties assigned by the Director of Premium Services to accommodate needs to premium guests. • Managed and coordinated the 145-member Concierge Team’s information, attire, scheduling and game day check-in. • Conducted weekly preparations for 125 Suites and 3 Clubs at Kyle Field. • Assisted with inter-departmental communication in preparation for event days at Kyle Field. • Conducted vendor coordination for purchases associated with events and any Suite and Club needs. • Primary point of contact for customer service to all donors and guests in person, by phone, and e-mail. Show less

Sport Clubs Supervisor

• Jan 2015 - Dec 2018

• Served as liaison between 7 clubs, on-site facility maintenance staff, medic and Penberthy complex supervisor.• Monitored fields in use by sport clubs to ensure compliance with all field policies and procedures.• Managed and executed club events between 20 clubs across 3 Rec Sports facilities.• Undertook leadership roles in conducting interviews and training new employees.

Cheer Camp Supervisor

• Jun 2015 - Aug 2018

• Provided excellent customer service to all people associated with UCA and Recreational Sports members. This includes the cheer staff, camp advisors/sponsors, cheer squads, and their guests.• Executed operational needs through event set-up, event execution and event tear-down. • Provided liaison between cheer camp staff and the Rec Sports Facility.

Sport Clubs Program Assistant

• May 2015 - Aug 2018

• Served as liaison between 36 clubs, over 3500 club members, the sport clubs directors and student activities• Reviewed risk management forms of over 3500 club members• Reviewed and submitting over 1500 trip requests to student activities for approved travel• Undertook leadership roles by representing the department in monthly advisory board meetings, conducting promotion interviews, and representing the department in interviews for a new Executive Director of Rec Sports

Marketing Intern

• Jun 2016 - Aug 2016

• Conducted market research, assessment, and analytical studies related to Rec Sports’ target audience• Researched advertising trends, advertising effectiveness, sponsorship pricing and more• Assisted in the identification and outreach to potential department sponsors• Participated in the strategic process of signing new sponsors and implementing activation• Assisted in the event planning process for the 2nd Annual Rec-A-Palooza, bringing in over $4000 in sponsorship sales and also assisting with event management through campaign creation and implementation Show less

Marketing Intern

• Jan 2017 - May 2017

• Assisted in the implementation of marketing goals and objectives • Participated in grassroots marketing effort in events, promotions and client entertainment • Assisted on game-days to coordinate and implement half time entertainment and in game promotions • Supported the development and implementation of social media and e-marketing initiatives • Assisted in the implementation of marketing goals and objectives • Participated in grassroots marketing effort in events, promotions and client entertainment • Assisted on game-days to coordinate and implement half time entertainment and in game promotions • Supported the development and implementation of social media and e-marketing initiatives

Street Team Member

• Dec 2016 - Dec 2016

• Researched, designed and monitored content for an audience of 50,000 followers on all Alamo Bowl social media platforms. • Interviewed players and fans at designated events to capture behind the scenes experiences at the Bowl Week activities • Assisted posting on the Valero Alamo Bowl social media platforms including Instagram, Facebook, Twitter and Snapchat • Took photos at Bowl week events and throughout the game for social media • Attended various PR events with players, coaches and staff to promote each team on social media • Filmed and took pictures at various events, practices and press conferences of players and coaches • Captured videos and photos throughout the Alamo Bowl game to post to Twitter to update followers Show less

Game Day Intern

• May 2015 - Aug 2015

• Merchandising and sales of official gear; responsible for intake of payments, profit/loss margins, upselling, inventory and stock • Sales and Marketing; generate increased revenue through guerrilla marketing techniques, upselling, special events, inside/outside sales, managing ticket redemption and fan information intake • Responsible for VIP, sponsors and donors; caring for their needs through VIP suites, private clubs and party decks. • Strengthened the companies policy that the fans experience is more important than the outcome of the game Show less

Game Day Operations and Event Staff

• Aug 2013 - Apr 2014

• Sales and collection of tickets for Division II Gulf South Conference games • Maintained scoreboard and clocks during Division II Gulf South Conference games • Coordination of logistics during Division II Gulf South Conference games for eight different programs • Sales and collection of tickets for Division II Gulf South Conference games • Maintained scoreboard and clocks during Division II Gulf South Conference games • Coordination of logistics during Division II Gulf South Conference games for eight different programs