Courtney Strain

Mortgage Loan Officer at First Financial Bank NA
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Location
IN

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Experience

    • United States
    • Banking
    • 300 - 400 Employee
    • Mortgage Loan Officer
      • Apr 2021 - Present

      I am a local loan officer in Terre Haute, Indiana here to walk my customers through their entire home buying experience. I am a local loan officer in Terre Haute, Indiana here to walk my customers through their entire home buying experience.

    • Office and Finance Manager
      • Nov 2018 - Present

      -Oversee day to day aspects of all store operations -Weekly inventory management -Prepare payroll weekly for store employees and verify hours for errors and discrepancies -Facilitate all online, print, and media advertising for the business -Train new employees in proper company policies and procedures -Host weekly employee meetings with sister stores to build communication between dealerships -Communicate with lenders during customer transactions to ensure customer satisfaction -Create and submit credit applications with customers during vehicle purchases -Manage and grow working relationships with local businesses, marketing partners, and banks -Ensure all company funds are accounted for daily and ledgers are balanced with authorized transactions -Establish office protocols for every aspect of the business to ensure the dealership runs efficiently -Measure results of marketing strategies monthly and reevaluate which areas of business planning can be adjusted to maximize advertising return -Ensure all sales are posted in a timely manner to social media accounts -Overseeing and acquiring and storing office supplies as needed -Ensuring all lender information for dealership transactions are stocked and up to date -Monthly preparation of sales reports for management inspection

    • Italy
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Retail Sales Manager
      • Feb 2017 - Feb 2019

      -Oversee day to day operations of the store-Create meaningful customer experiences that convert to store sales-Coach and develop each member of the sales team to deliver results and grow with the brand-Utilize the Sunglass Hut Experience to deliver sales goals and company standards-Network potential talent to grow the team and board new staff to fully deliver the Sunglass Hut Experience for customers-Inspire team growth through personal development plans-Communicate new information regarding promotions, exclusive styles, contests, and incentives to team members on a consistent basis-Keep up to date with current trends and merchandising tools-Schedule associates based on performance to drive sales results during peak traffic-Exceed company standards of shrink results through vigilant asset protection and use of asset protection tools

    • Sales Consultant
      • Aug 2015 - Feb 2017

      -Responsible for achieving and driving individual sales goals-Ensure store is stocked, displayed, and secured according to plan (protecting company assets)-Perform daily inventory count to ensure merchandise is accounted for -Accurately operate the Point of Sales system and accounts for all transactions (cash, credit return)-Provide professional customer service-Create meaningful connections with customers to discover their needs in relation to company products-Handle store operations at open and close of businessOrganize store merchandise according to company policy and current sales goals

    • United States
    • Non-profit Organization Management
    • 700 & Above Employee
    • Administrative Assistant
      • Nov 2016 - Mar 2017

      -Coordinate all facility rental requests-Perform administrative duties for the Vigo County YMCA including managing calendars, meeting and -event arrangement, training staff members, and preparing reports-Coordinate and screen potential volunteers, place volunteers in appropriate departments-Handle financial scholarships to completion and assist with membership facilitation

    • Youth Coordinator
      • Mar 2015 - Mar 2017

      -Schedule staff of youth programs during business hours-Gather and maintain records of all areas of service in youth programs-Facilitate cooperation between staff members-Organize and facilitate programs and activities-Interview, hire, and train new staff members-Represent YMCA child care at local events when needed-Plan and implement programs that reflect the philosophy of the YMCA-Provide support and direction to youth program staff regarding childhood development

Education

  • Indiana State University
    Human Services, General
    2012 - 2015

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