Experience

Pies & Pints Pizzeria

• United States
• Restaurants
• 1 - 100 Employee

• Server

  • Jun 2016 - Present

  Opening/closing restaurant duties. Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies. Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers. Kept register accurate through correct billing, payment processing and cash management practices. Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers. Monitored guests for intoxication and immediately reported concerns to management. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions. Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals. Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags. Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously. Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints. Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns. Checked identification to enforce age requirement for alcoholic beverages. Greeted and maintained relationships with regular customers. Show less



Cathedral Cafe

• United States
• Restaurants
• 1 - 100 Employee

• Barista / Server

  • Apr 2008 - Jun 2016

  Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies. Kept register accurate through correct billing, payment processing and cash management practices. Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity. Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints. Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags. Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions. Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns. Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods. Show less



Nemacolin

• United States
• Hospitality
• 300 - 400 Employee

• Concierge / Front Desk - Falling Rock Hotel

  • Jan 2010 - Jul 2010

  Indulgence Agent, Concierge/Front Desk, at Falling Rock Hotel, a Five Star, Five-Diamond full butler service hotel located at the Nemacolin Woodlands Resort. Trained by Forbes 5 Star Standard and Mobile/AAA 5 Diamond standard. Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy. Arranged for transportation to and from airport, train station and events for visitors. Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills. Facilitated visitor requests for dining and tourist attractions by researching various venues and locales. Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests. Maintained front desk's concierge book to provide visitors with access to relevant local information. Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety. Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays. Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining. Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base. Answered customer telephone calls promptly and appropriately. Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data. Escorted guests to assigned rooms and transported luggage. Offered appropriate reservation options based on expected attendees when coordinating events. Resolved service-related problems and documented actions in system. Provided services efficiently and with high level of accuracy. Verified that personal and payment information on guest accounts was accurate and complete. Reviewed account information and charges with guests during check-out. Show less



Merle Norman Cosmetics

• Personal Care Product Manufacturing
• 700 & Above Employee

• Beauty Advisor

  • Sep 2009 - Dec 2009

  Handled busy schedules and stayed on top of key deadlines. Advised clients on proper home-care regimens. Suggested appropriate therapy based on current health of client. Performed consultations for patients before scheduling treatments. Carried out administrative tasks, including product inventory checks, charting and consultations. Assessed condition of clients' skin in order to make recommendations to improve skin quality. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival. Discussed procedures and treatment options with clients. Show less



Cantrell Ultimate Rafting

• United States
• Non-profit Organizations

• Lead Bartender

  • Mar 2008 - Oct 2009

  Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas. Developed creative bar menus and drink recipes by researching emerging industry trends. Verified drinking age requirements of customers by carefully reviewing photo identification. Tracked bar stock levels and promptly replenished low materials to prevent shortages. Upsold daily specials and beverage promotions to exceed daily sales goals. Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean. Kept alcoholic beverages well-stocked and organized to meet expected demands. Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls. Maintained secure cash drawers, promptly resolving discrepancies for accuracy. Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies. Prepared custom drink orders by accurately measuring and mixing house ingredients. Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers. Prepared garnishes by evenly slicing and pitting fruits. Took customer orders and capitalized on opportunities to sell special beverage and food options. Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers. Show less



SENECA HEALTH AND REHABILITATION CENTER

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Rehabilitation Specialist

  • Sep 2007 - Mar 2008

  Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for all patients and families. Scheduled providers according to patient need to use resources efficiently. Evaluated, screened and treated patients to determine level of need and provide necessary support. Modified operational, marketing and staff resources to meet financial goals. Assessed facility and equipment for repair and replacement needs to maintain quality of therapeutic care. Conducted comprehensive patient assessments and evaluated patient care plans. Built and deepened partnerships with healthcare administrators, medical directors and nursing supervisors. Helped clients adapt to altered lifestyles while providing therapeutic environments for clients and families. Promoted development of interviewing, resume writing and etiquette skills. Administered preliminary and comprehensive vocational assessments. Coordinated community resources and secured referrals. Assisted individuals with addressing disabilities and developing career plans. Handled caseload of more than 6 clients. Show less



The Estée Lauder Companies Inc.

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Beauty Consultant

  • Feb 2007 - Sep 2007

  Handled busy schedules and stayed on top of key deadlines. Advised clients on proper home-care regimens. Suggested appropriate therapy based on current health of client. Performed consultations for patients before scheduling treatments. Carried out administrative tasks, including product inventory checks, charting and consultations. Assessed condition of clients' skin in order to make recommendations to improve skin quality. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival. Discussed procedures and treatment options with clients. Show less



Sedo

• Fayetteville, West Virginia, United States

• Restaurant Manager

  • Jan 2004 - Feb 2007

  Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction. Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance. Developed, implemented and managed business plans to promote profitable food and beverage sales. Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition. Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business. Carefully interviewed, selected, trained and supervised staff. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. Actively participated in ongoing customer service programs to build sales and rapport in community. Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas. Interacted positively with customers while promoting hotel facilities and services. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant. Reconciled cash and credit card transactions to maintain accurate records. Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies. . Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately. Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties. Show less



Gadzooks 21, Inc.

• United States
• Retail

• Store Manager

  • Mar 2000 - Dec 2003

  Brought Loss down and beat yearly sales goals. Established and optimized schedules to keep coverage and service in line with forecasted demands. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Hired, trained, and corrected staff. Improved sales process and tracking with implementation of new point of sale (POS) system. Managed all aspects of store operations, including organization, maintenance and purchasing functions. Coordinated weekly conferences with store associates to communicate sales and customer service goals. Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives. Trained team members in successful strategies to meet operational and sales targets. Kept orderly and accurate accounting records by monitoring sales documentation. Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives. Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills. Trained new employees on proper protocols and customer service standards. Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets. Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers. Mentored two assistant managers and 12 member sales team in applying effective sales techniques and delivering top-notch customer service. Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends. Completed routine store inventories. Examined merchandise to verify correct pricing and attractive displays. Increased profit by streamlining operations. Show less