Experience

Lifelink Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director, Professional Services

  • Apr 2021 - Present

  • Lead a team of implementation engineers and solutions consultants in the successful design, configuration, and implementation of Lifelink’s conversational AI technology for pharmaceutical companies and health systems. • Built the professional services organization (PSO) at Lifelink Systems including the hiring of 9 new team members and creation of new tools and processes to deliver scalable solutions • Serve as an essential member of the executive team contributing to strategic discussions and decision-making processes that drive company growth, enhance client retention and satisfaction, shape product design, streamline operations, and nurture an exceptionally positive company culture • Responsible for the timely and budget-conscious delivery of all client contracts while providing an outstanding experience with the PSO and implementation process • Developed PSO performance metrics including the tracking of team utilization, time to deliver, and services revenue • Accountable for setting and achieving quarterly PSO OKRs that align with overall corporate goals • Oversee resource allocation and project prioritization to effectively meet client expectations while optimizing team productivity Show less



GetWellNetwork

• Lead Director, Ambulatory Implementation

  • Feb 2020 - Apr 2021

  • Manage team of senior implementation managers for the GetWell Loop patient engagement solution, and lead highly complex, strategic client implementations• Responsible for team delivery on all client contractual obligations; 60+ go lives and $2.3M in recognized annual revenue in 2020• Collaborate with senior leadership and executive team on strategy for product implementation and client satisfaction• Created rapid deployment process for launching COVID-19 offerings resulting in a 7 day time to go live; participated in leadership committee for COVID-19 response and strategy• Enhanced team operations by developing capacity tracking and resource planning tool and defining project management core competencies and metrics Show less

• Director, Enterprise Implementation

  • Nov 2018 - Feb 2020

  • Led implementations and supported clients post go live to ensure their continued success and satisfaction with our solution• Worked with 20+ health organizations; consistently managed 15-20 implementations at one time• Worked cross functionally with sales, engineering, product, integration, and clinical content teams to ensure the best solution and outcome for each unique client• Managed client relationships with executive and senior leadership stakeholders and acted as main point of contact for all client requests and support needs post go live• Facilitated clinical workflow discussions and consulted on recommended product configurations to ensure client satisfaction and ease of clinical user buy-in• Tracked success against client goals and metrics; consulted with clients on operational enhancements to achieve target metrics• Supported Account Management team with renewal and expansion proposals resulting in 93% retention rate Show less



HealthLoop

• United States

• Enterprise Implementation Director

  • Aug 2018 - Nov 2018

• Enterprise Implementation Manager

  • Apr 2017 - Aug 2018



GE Healthcare

• Medical Equipment Manufacturing
• 200 - 300 Employee

• Consultant, Enterprise Solutions - Asset Management

  • Feb 2015 - Apr 2017

  • Identified $986k in capital and operational savings across a four hospital system based in Florida; exceeded savings commitment by 20% through identification of excess medical equipment and implementation of process improvements• Delivered savings commitment of $193k in capital and operational savings five months ahead of schedule at a North Dakota based, 472 bed hospital through identification and removal of excess medical equipment• Designed and implemented a standardized cleaning process at a 227 bed flagship hospital; resulted in improved patient and staff safety by reducing bacterial growth on mobile medical equipment by 83%• Selected by leadership team to administer training to the new Asset Management team in the United Kingdom; developed training documents for two international engagements• Led initiatives to create standardized project management documents including a project charter/scope document and a comprehensive financial savings tracker for multi facility system engagements• Managed new hire on-boarding; responsible for mentoring and training new Associate Consultant Show less

• Associate Consultant, Asset Management Professional Solutions

  • Jan 2013 - Feb 2015

  • Collaborated with engagement team to realize $1.5 million in operational and capital savings for a 14 hospital Wisconsin based health system; exceeded our savings target by 27% and delivered five months ahead of schedule • Led equipment management lean process improvement implementation at four hospitals resulting in an increase of asset utilization and staff efficiencies • Supported sales assessments through data collection and analysis, leading stakeholder interviews, and preparing presentations for client review; leveraged assessment findings to create actionable recommendations resulting in $1.6 million in identified savings Show less



Direct Supply

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Operations Specialist

  • Jan 2012 - Jan 2013

  Fulfill pre-order requests by maintaining expertise in a designated product segment, Expedite a high volume of requests per day while meeting deadlines and paying strong attention to detail, Manage relationships with suppliers by holding them accountable to their contractual obligations in an effort to provide timely and accurate internal customer service Fulfill pre-order requests by maintaining expertise in a designated product segment, Expedite a high volume of requests per day while meeting deadlines and paying strong attention to detail, Manage relationships with suppliers by holding them accountable to their contractual obligations in an effort to provide timely and accurate internal customer service



BloodCenter of Wisconsin

• Medical Practices

• Donor Group Recruitment Intern/ UWM Student Ambassador

  • Feb 2011 - Jan 2012

  Manage UWM blood drive events, Statistically analyze the productivity of BloodCenter mobile blood drives by managing the Weekly Drive Report and Call Center Support Report on Microsoft Excel, Serve as a community/student liaison, Recruit and manage team of student sponsors and volunteers, Establish community partnerships through business negotiations, Strategize to improve donor relations, Support blood drive marketing campaign through tracking success of Summer Scholarship promotions Manage UWM blood drive events, Statistically analyze the productivity of BloodCenter mobile blood drives by managing the Weekly Drive Report and Call Center Support Report on Microsoft Excel, Serve as a community/student liaison, Recruit and manage team of student sponsors and volunteers, Establish community partnerships through business negotiations, Strategize to improve donor relations, Support blood drive marketing campaign through tracking success of Summer Scholarship promotions