Experience

Oregon Employment Department

• United States
• Government Administration
• 500 - 600 Employee

• Business Employment Specialist

  • Jul 2022 - Present

  Provide referrals to community resources and supportive service agencies for needed services and /or technical assistance as appropriateConduct assessments of skill levels, aptitudes, abilities, skills gaps, career interests, employment barriers, and supportive service needs to form a diagnostic evaluation of the customer’s situation in order to provide appropriate servicesResearch opportunities and develop relationships with local apprenticeship programs and training centers to make the apprenticeship training model available to customersProvide services to employers including posting vacant positions in the local labor exchange system via automated mechanisms, self-service features, or staff-assisted services. Maintain current knowledge of and be responsive to local business and workforce needs, understand how these align with local sector strategies, and follow protocols to access recruitment processes and other services in order to meet the stated workforce needs of business Show less

• Case Manager

  • Jul 2019 - Jul 2022

  Review and apply federal regulations and policies governing the Trade Adjustment Assistance ProgramAdminister the many different petition laws that exist within trade act from 1974 to currentGather information, analyze findings, and find solutions to remove barriers for participants to enter trainingConduct, analyze and interpret comprehensive assessments of skill levels, aptitudes, abilities, skills gaps, career interests, employment barriers, participant financial and budget concerns, and supportive service needs. Follow established cost guidelines and documentation procedures to be consistent with agency, state, and federal policyReview reports (Benefits Analysis Worksheets) from Special Programs Unit (SPC) and explain UI requirements Show less

• Revenue Agent

  • Oct 2017 - Jul 2019

  Knowledge of the Business Intelligence (BI) software, mainframe system, Microsoft Office, and Cisco phone systemKnowledge of the laws and policies surrounding the unemployment debt which allows me to provide an explanation Writing policies and procedures in detail

• Office Support 2

  • May 2015 - Oct 2017

  Investigating getting the business identification numbers (BIN) for employersInterviewing employers about wage discrepancies on their original wage details vs a corrected form (197 Form)Investigating wage discrepancies

• Hearing Coordinator

  • Mar 2011 - May 2015

  Making the accurate decision based on the established policies and proceduresWork closely with attorneys, agency representatives, and any other parties that needed to be privy to the case