Experience

Oxford Athletic Club

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Customer Service Supervisor

  • Jan 2021 - Present

  -Manage the front desk team-Complete bi-weekly payroll for employees-Organizes and oversees the schedules and work of assigned staff-Trains new employees in the company's policies, procedures, and best practices-Handle discipline and termination of employees as needed and in accordance with company policy-Reaches out to club members regarding booking appointments -Creates purchases for Pro Shop merchandise -Decorates and organizes items in the clubs Pro Shop-Prepares purchase orders for incoming inventory-Completes clothing/accessory inventory monthly

• Front Desk and Pro Shop Attendant

  • Jul 2020 - Jan 2021

  -Checked-in guests, log-in guest information and handling payments-Answered multi-line phones and transferring calls to staff members-Diligently file all paperwork into specified folders to retrieve information in a timely manner-Processed many reservations and walk-ins per shift-Verified that personal and payment information on guest accounts was accurate and complete-Recorded guest comments or complaints, referred customers to managers as necessary-Maintained a professional relationship with visitors throughout their stay by phone and direct contact-Analyzed information and evaluated results to choose the best solution and solve customer problems



Four Seasons Tanning Salon

• United States
• Advertising Services
• 1 - 100 Employee

• Sales Associate

  • Mar 2017 - Present

  -Opening and closing duties -Make executive decisions when needed (one employee on duty at a time) -Handled all transactions at register and deposited money in safe at closing -Cleaning details: Sweeping, mopping, checking walls and floors for marks, etc. -Providing excellent customer service to clients -Handling proper client paperwork and documents -Recommending what packages best fit clients tanning needs -Opening and closing duties -Make executive decisions when needed (one employee on duty at a time) -Handled all transactions at register and deposited money in safe at closing -Cleaning details: Sweeping, mopping, checking walls and floors for marks, etc. -Providing excellent customer service to clients -Handling proper client paperwork and documents -Recommending what packages best fit clients tanning needs



Amazon

• United States
• Software Development
• 700 & Above Employee

• Package Handler

  • Oct 2020 - Feb 2021

  -Prepare and collect parcels for incoming orders and load products weighing up to 200lbs in vehicle -Handle, organize, and secure packages with the utmost care -Accomplish a 100% on-time delivery rate with strict time constraints -Obey traffic laws and follow established traffic and transportation procedures -Prepare and collect parcels for incoming orders and load products weighing up to 200lbs in vehicle -Handle, organize, and secure packages with the utmost care -Accomplish a 100% on-time delivery rate with strict time constraints -Obey traffic laws and follow established traffic and transportation procedures



Home2 Suites by Hilton

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Feb 2020 - Apr 2020

  -Greeted, registered, and assigned rooms to guests of Hilton -Recorded guest comments or complaints, referred customers to managers as necessary -Answered inquiries pertaining to hotel services, guest registration, and travel directions, and make recommendations regarding shopping, dining, or entertainment -Maintained a professional relationship with visitors throughout their stay by phone and direct contact -Analyzed information and evaluated results to choose the best solution and solve customer problems -Used computers and computer systems to program, write software, set up functions, enter data, or process information (Laid off due to COVID-19 Pandemic)



Tan Seekers

• Sales Associate

  • Jun 2015 - Feb 2017

  -Open and closing duties (worked alone so was responsibility on my own) -Cleaning duties: sweeping, mopping, tanning bed detailing, window cleaning, etc. -Occasionally handled lotion inventory and created price tags for lotion bottles -Decorated salon for holidays -Handled the cash register: counting drawer while opening and closing, putting deposit into safe -Open and closing duties (worked alone so was responsibility on my own) -Cleaning duties: sweeping, mopping, tanning bed detailing, window cleaning, etc. -Occasionally handled lotion inventory and created price tags for lotion bottles -Decorated salon for holidays -Handled the cash register: counting drawer while opening and closing, putting deposit into safe