Project Manager

• Sep 2023 - Present

Project Manager Analyst

• Dec 2021 - Aug 2023

- Supported Burns & McDonnell Project Managers on an array of multiple transmission line projects. - Supported the project planning process: initiation, design, engineering, material procurement, construction, and commissioning. - Prepared and maintained project documentation such as project change request, work orders, cost estimates, and closeout documents. - Supported project implementation including project budget and the resources including external vendors and contractors. - Coordinated project meetings between clients and other project members. - Responsible for metrics tracking, associated reporting to stakeholders, and compliance with regulatory, corporate and business function procedures during all project phases. Show less

EFM Shared Services Coordinator

• Jan 2020 - Dec 2021

- Provided lessee and driver support through the end of lease buying process while working with the selling groups on pricing and settlement options.- Prepared documentation needed for buyer's registration/titling process. - Created efficiencies within the team to help customers with their possible issues in a quicker and accurate way to avoid further issues. - Assisted accounting teams to settle the clients account in a timely fashion.

License and Title Coordinator

• Jun 2018 - Jan 2020

Workflow Coordinator

• Jan 2015 - Mar 2018

-Provided excellent phone and email support to branches and back office operations in regards to ECM workflow items.-Manual re-indexing of documents that have either been entered incorrectly or that have been moved from previous Pinnacle system. Transfers documents from compromised accounts to new updated accounts.-Launched and ended workflows requested by departments or branches for efficient processing.-Directed users through system training (Scanning, deleting and indexing batches).-Involved in deployment dates through post validations.-Cross-trained and assisted several other departments during transition time; sent out statements and confirms to clients and other brokerage firms, set up new accounts, scanning and indexing client paperwork, etc. Show less

Image Processing Associate

• Dec 2012 - Dec 2015

- Prepped and scanned documents from multiple departments within Back Office Operations. - Indexed scanned documents indicating document type and account #. - Created audit tracking sheet for disposal of documents.

Collections Representative

• Jul 2007 - Nov 2012

- Responsible for 5-90 days past due retail and lease accounts, which required daily calls (outgoing and incoming) to make contact with customers to resolve past due status in order to successfully achieve monthly bonuses.- Issued accounts for repossession when deemed necessary to protect our interest in the vehicle.- Worked on Harley Davidson accounts to collect past due payments on motorcycles from 10-90 days past due, also assigning accounts out for repossession, if necessary.- Worked with customers after repossession on redeeming vehicles within state guidelines. Show less

Customer Account Representative

• Jul 2005 - Jul 2007

- Processing extensions for customer accounts in a speedy and efficient manner to help lower delinquency.- Paying repossession and skip tracing company bills in a timely manner.- Updated repossession and skip tracing companies by obtaining proper insurance, business titles, references and contracts.- Completed charge off documents in proper time for approval.

Floor Manager

• Feb 2000 - May 2005