Experience

Neugart USA Corp.

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Commercial Sales Specialist

  • Apr 2022 - Present

  • Contact new and existing customers to discuss how their needs could be met through specific products and services. • Quote prices, credit terms and other bid specifications. • Quickly build rapport with customers and accurately assess their needs in order to make recommendations in order to achieve sales goals. • Identify prospective customers by using business directories and following leads from existing clients. • Create & build long-term business relationships with new & existing customers • Record accurate and efficient records in the customer database • Develop strong customer loyalty within current accounts/new accounts across the Mid-East/Mid-West to help cross-sell and up-sell opportunities for team, along with creating a strong referral network Show less



Elite Logistix

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2020 - Feb 2022

  • Provided leadership and strategic direction to the Customer Service and Logistics Functions • Ensured the highest level of Customer Service is provided to customers through the development/maintenance of Order Fulfilment Best Practices • Accountable for the Customer Service Key Performance Indicators (KPI) and working with the entire Supply Chain and Sales organizations to maximize results • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain high levels of satisfaction. • Worked with systems support personnel to ensure greater utilization of WMS throughout the Customer Service organization • Directed inbound or outbound logistics operations, such as transportation or warehouse activities & quality management. • Processed orders within a Warehouse Management System (Cadre Systems & BPCS) Show less



West Logistics

• United States
• Truck Transportation
• 1 - 100 Employee

• Customer Service Specialist

  • Apr 2016 - May 2019

  • Handled day-to-day shipping and receiving overseeing more than 1,000 packages per day. • Expedited resolutions of shipping errors and packaging mistakes. • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels. • Conducted research to address shipping errors and packaging mistakes. • Led value-added customer service team that consistently over-delivered on customer expectations. • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes. • Managed quality assurance program including on site evaluations, internal audits and customer surveys. • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations. • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives. • Determined and recommended methods to address improvement opportunities • Followed quality standards and procedures to minimize errors and maximize customer satisfaction • Investigated and resolved customer complaints to foster satisfaction Show less