Patient Experience Coach

• Jun 2023 - Present

Office Supervisor II

• Jan 2022 - Present

• Ensured all areas of the clinic are well maintained and that the staff and providers have all the necessary tools to complete their tasks in an efficient and cost-effective manner.• Provided leadership for daily operations of the clinic including hiring, team member orientation, supervision, and setting performance expectations.• Created and sustained a positive, customer-oriented environment ensuring exemplary patient care from check-in to check-out.

Project Analyst

• Dec 2020 - Jan 2022

• Manages multi-disciplinary projects; directed efforts in collaboration with business and clinical leadership.• Coordinates processes for optimizing the operational effectiveness for various clinical departments while balancing efficiency, quality, safety, and cost.KEY PROJECTS: Team-Based Care, Rapid Registration, and Development of Platform to Promote Provider Wellness*All projects were conducted across TGMG’s 17 Primary Care Clinics.

Administrative Assistant

• Jun 2018 - Dec 2020

• Provided comprehensive administrative for the department leaders by supporting complex, deadline-driven operations, and resolved issues. • Developed and maintained the administrative process to achieve organizational objectives as to improve efficiency and accuracy.

Systems Analyst

• Jan 2018 - May 2018

• Worked closely with Information Technology (IT) and Marketing departments to ensure compliance use of a variety of techniques, such as basic content editing and Hypertext Markup Language (HTML).• Conducted in-depth tests and analyze information and trends in the date to increase the systems’ performance and efficiency.