Experience

All Metal Australia

• Australia
• Consumer Goods
• 1 - 100 Employee

• Branch Manager

  • Dec 2022 - Present

• Office Manager

  • Apr 2021 - Dec 2022



Stramit

• Australia
• Wholesale Building Materials
• 300 - 400 Employee

• Sales Account Manager

  • Oct 2013 - Mar 2021

  • 3 years Customer Service • Handling the frontline calls but not limited to general customer enquires, problem solving, quotes and product information. • Order entry and tracking. • Advanced knowledge of Movex Lawson System. • Training for all new staff members. • 1.5 years Internal Account Manger • Responsible for the management of a B2B account portfolio; • Delivering agreed revenue, sales margins and sales programs; • Developed and maintain a high level of business and market awareness; • Built solid, long-term relationships and develop a genuine understanding of your customers’ needs. • Currently External Account Manager • B2B sales and account management • An understanding of practical building knowledge with a hands on and consultative attitude; • Strong interpersonal skills and a relationship driven approach to business partnerships. • A passion for customer service and proven success in meeting KPI’s. • The ability to influence others in the achievement of business objectives; • Salesforce



Suncorp Group

• Australia
• Financial Services
• 700 & Above Employee

• Case Manager

  • Jul 2012 - Sep 2013

  •Provide investigation services and display sound knowledge in all relevant matters •Delivered best practice on all claims to ensure quality, accurate, and cost-effective outcomes are provided to all customers within agreed timeframes •Manage customer expectations, ensure minimised claims cost leakage and provide enhanced service level •Deliver factual, concise, and professional reporting to claims •Provide sound underwriting advice/reports on relevant risks •Maintain positive relationships with all stakeholders, ensuring an efficient and effective response to any queries or issues •Research and keep up to date with relevant investigation processes and fraud trends



RACQ

• Australia
• Financial Services
• 700 & Above Employee

• Case Manager

  • Apr 2011 - Nov 2012

  • Builders repairs coordination • Claims review • Call centre environment • Fraud investigations • Emergency response and makeshift coordination • Builders repairs coordination • Claims review • Call centre environment • Fraud investigations • Emergency response and makeshift coordination



State Emergency Service (SES) Unit

• Call Center Representative

  • Mar 2010 - Mar 2011

  • Call Centre frontline. • Handling of distressed and emergency calls. • Coordination of emergency repairs and liaison between customers and service workers. • Call Centre frontline. • Handling of distressed and emergency calls. • Coordination of emergency repairs and liaison between customers and service workers.