Experience

ModifyHealth

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Clinical Coordinator

  • Oct 2021 - Present

  ModifyHealth changes lives by making food as medicine simple and sustainable. Our turnkey programs improve outcomes and cost for chronic conditions such as diabetes, heart disease, kidney disease, irritable bowel syndrome (IBS), and related GI issues where dietary management is a recommended treatment. Along with home-delivered, Low FODMAP, gluten-free, Mediterranean, and low sodium meals, ModifyHealth provides dietitian coaching & support and remote patient monitoring to ensure sustained benefits. We partner with providers, payors, employers, and patients to make adopting healthier diets and lifestyles a reality. Show less



HomeTeam Pest Defense

• United States
• Consumer Services
• 400 - 500 Employee

• Customer Service Representative

  • Aug 2018 - Mar 2019

  Handle customer inquiries, complaints, billing questions, and payment ex tension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Resolved an average of 300 inquiries in any given week and consistently met performance benchmarks. Interacted with customers to educate them on company products and services. Highly motivated, quick learner, and committed team player with a strong work ethic. Handle customer inquiries, complaints, billing questions, and payment ex tension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Resolved an average of 300 inquiries in any given week and consistently met performance benchmarks. Interacted with customers to educate them on company products and services. Highly motivated, quick learner, and committed team player with a strong work ethic.



TMH Medical Services

• Oviedo, Florida, United States

• Payment Specialist

  • Nov 2013 - Sep 2017

  Negotiated with banks, insurance companies and employers on behalf of patients. Designed and created weekly and monthly spending reports. Facilitated month-end close processes, invoicing, journal entries and account reconciliations. Prepared internal quarterly and annual portfolio monitoring reports. Analyzed financial information obtained from patients to determine strategies for meeting patients financial objectives. Reviewed patient's accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision. Implemented financial planning recommendations. Reviewed more than 50 financial statements each week. Maintained confidentiality of bank records and client information. Reconciled EOB’s. Maintained patient confidentiality. Scanned and saved medical records to patient files. Show less