Experience

The Other Place Bar and Grill

• United States
• Restaurants
• 1 - 100 Employee

• Server/Trainer/Bartender

  • Oct 2016 - Present

  • Serve customers, handle customer relations, and assist other servers as needed • Train new employees on all aspects of the restaurant; oversee their activity during their trial period • Lend back-up support to bar staff and frequently lead the bar • Multitasking while remaining professional and courteous in a fast-paced environment • Serve customers, handle customer relations, and assist other servers as needed • Train new employees on all aspects of the restaurant; oversee their activity during their trial period • Lend back-up support to bar staff and frequently lead the bar • Multitasking while remaining professional and courteous in a fast-paced environment



ITA Group, Inc.

• United States
• Advertising Services
• 500 - 600 Employee

• Customer Service Coordinator

  • Mar 2019 - Jun 2020

  • Handle incoming calls for Bridgestone incentive programs and consumer programs. • Document inbound/outbound calls on appropriate software systems and participant records when applicable in a timely and accurate manner. • Provide effective ideas to make programs more efficient and customer friendly, which has decreased call volume. • Handle incoming calls for Bridgestone incentive programs and consumer programs. • Document inbound/outbound calls on appropriate software systems and participant records when applicable in a timely and accurate manner. • Provide effective ideas to make programs more efficient and customer friendly, which has decreased call volume.



Pediatric and Adult Allergy

• United States
• Medical Practices
• 1 - 100 Employee

• Administrative Assistant

  • Nov 2018 - Mar 2019

  • Scheduling and coordinating appointments for patients with clinic providers • Handling requests from other professionals requesting confidential material via fax, email and phone • Maintaining electronic and hard copy filing system Assisting patients with requests and directing to appropriate area for solution • Scheduling and coordinating appointments for patients with clinic providers • Handling requests from other professionals requesting confidential material via fax, email and phone • Maintaining electronic and hard copy filing system Assisting patients with requests and directing to appropriate area for solution



Garner Printing, An RR Donnelley Company

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Associate

  • Jan 2015 - Sep 2017

  • Experienced in every area of the print facility, including administrative, operations, sales and marketing • Directly handled the Athene Annuity client by representing Garner Printing on site • Worked with sales and marketing teams to address any issues and facilitate easier flow of transactions • Experienced in every area of the print facility, including administrative, operations, sales and marketing • Directly handled the Athene Annuity client by representing Garner Printing on site • Worked with sales and marketing teams to address any issues and facilitate easier flow of transactions



RC's Lounge

• United States

• Bartender

  • Aug 2012 - Dec 2014

  • Highly skilled in mixing, garnishing and serving drinks in keeping with bar’s specifications • Act as a “sales rep” for the restaurant, selling add-ons and extras • Priorities and juggle dozens of simultaneous responsibilities • Highly skilled in mixing, garnishing and serving drinks in keeping with bar’s specifications • Act as a “sales rep” for the restaurant, selling add-ons and extras • Priorities and juggle dozens of simultaneous responsibilities



YMCA

• 700 & Above Employee

• Front Desk Staff

  • 2010 - 2012

  • Used computer technology to enter new membership applications • Answered member inquiries • Worked directly with members, future members, and the community during special events • Used computer technology to enter new membership applications • Answered member inquiries • Worked directly with members, future members, and the community during special events



Hy-Vee

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• General Merchandise

  • 2005 - 2012

  • Worked in a number of departments including grocery, courtesy, cashier, floral, dairy, scanning, stocking, general merchandise, catering, produce, and customer service • Handled customer complaints in a polite and timely manner • Used a variety of computer programs to order new products, set sales, and correct prices • Worked in a number of departments including grocery, courtesy, cashier, floral, dairy, scanning, stocking, general merchandise, catering, produce, and customer service • Handled customer complaints in a polite and timely manner • Used a variety of computer programs to order new products, set sales, and correct prices