Database and Ticketing Manager

• Jan 2022 - Present

Having started at such an exciting time, when in-person events were returning and many new faces joining the team, I've enjoyed the chance to set the foundations for robust processes and implementing efficiencies that will allow for growth in the organisation and the use of the Tessitura Software. And now, a year into my role, it's been exciting to drive a few different projects, from strategy to implementation. These include: - the Centre's first performance keyword strategy that allows us to target our marketing, and identify sales trends in the types of events we hold so we can then make data-driven decisions. - Customised Gift Vouchers, utilising Tessitura's TNEW platform and adding the ability to print a beautiful voucher. - improvements to the email subscriber experience, allowing subscribers to opt in and out of different eNews options. - the Centre's Community Tickets program, which allows us to connect with local not-for-profit groups and work with them to remove any barriers that prevent members from attending. - redesigning the transaction fee model to include them in the ticket price. This removes all fees from the transaction pathway and allows for clear communication on ticket pricing. I'm looking forward to the next year as we continue to focus on revenue growth to ensure we can continue to support writers, readers and thinkers and build a diverse and passionate database. Show less

Visitor Experience Supervisor

• Feb 2020 - Jan 2022

- Support the Visitor Experience Manager in the day to day running of the box office- Ensure the box office team is supported and fully trained in the box office operations- Liaise with internal and external customers to provide an outstanding positive experience

Acting Ticketing Services Manager

• Apr 2021 - Jul 2021

A contract position to assume the majority of responsibilities of the Ticketing Services Manager.Duties include but not limited to:- build and maintain all ticketed events within the Tessitura CRM system- provide daily support to the marketing and visitor experience team- liaise with internal and external stakeholders and customers to provide exceptional service- ensure seamless handover between exiting Ticketing Services Coordinator and incoming Ticketing Services Manager

Box Office Assistant

• 2019 - 2021

Freelance Writer and Editor

• Jul 2019 - Oct 2021

Creating captivating content for blogs and online platforms. Specialising in lifestyle, leadership and wellbeing. Working closely with each client to develop topics, research keywords and draft their desired content. Proofreading, editing and revising each piece to tailor the tone and language to suit the target audience and alignment to the client's brand and values. Also providing the ability to deliver content strategy consultation and support. Creating captivating content for blogs and online platforms. Specialising in lifestyle, leadership and wellbeing. Working closely with each client to develop topics, research keywords and draft their desired content. Proofreading, editing and revising each piece to tailor the tone and language to suit the target audience and alignment to the client's brand and values. Also providing the ability to deliver content strategy consultation and support.

Ticketing Services Manager

• 2014 - 2018

As one of the super-users of customer relations management system in the organisation, the role was responsible for building and maintaining all ticketed events, memberships, and subscriptions. Created and nurtured strong working relationships with event presenters and external and internal customers.- Built a resilient, knowledgable and compassionate ticketing team through mentoring, training and leadership.- Redesigned and increased the Centre's membership base- Successfully advocated the use of Tessitura (CRM system) throughout the organisation to ensure effective and efficient communication between teams.- Designed and streamlined the ticketing teams library of procedural and strategic documentation. - Provided strategic ticketing advice concerning pricing, fees and charges- An active member of the organisations OH&S committee, Staff Consultative Committee, Wellbeing Working Group, Sustainability Committee, and EBA Working Group. Show less

Ticketing Services Coordinator

• 2012 - 2014

Supporting the Online and Customer Relations Manager, the role is responsible for training and supporting the box office team on a day to day basis and ensure the smooth running of the box office, building and maintaining all ticketing events within the Tessitura system, liaising with event management and third party ticket agencies regarding ticket allocations, venue capacities and VIP ticketing and facilitate the processing of complimentary tickets and special promotions.

Box Office Supervisor

• 2010 - 2012

Assisting the Box Office Coordinator, the role was responsible for supporting the box office assistants in the daily operations of the box office, financial reconciliation of the box office monies, and facilitating the ticketing and reporting needs for venue hirers.

Acting Customer Relationship Management Coordinator

• Feb 2011 - Aug 2011

Responsibilities included coordinating customer communications both direct-mail and email and producing daily sales reports for stakeholders and senior management.

Ticketing Manager

• Sep 2014 - Jan 2015

As a contract position for a festival, this role was responsible for sourcing technical equipment, ensuring the smooth running of multiple satellite box offices, providing ticketing support for artists, promoters and stakeholders, and liaising with event management and third party ticket agencies regarding ticket allocations, venue capacities and VIP ticketing As a contract position for a festival, this role was responsible for sourcing technical equipment, ensuring the smooth running of multiple satellite box offices, providing ticketing support for artists, promoters and stakeholders, and liaising with event management and third party ticket agencies regarding ticket allocations, venue capacities and VIP ticketing

Ticketing Agent

• 2010 - 2013

Senior Customer Service Officer

• Jul 2008 - Dec 2009

Assistant Store Manager

• 2006 - 2008