Courtney O'Connor
Customer Service Associate at Elrene Home Fashions- Claim this Profile
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Bio
Experience
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Elrene Home Fashions
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United States
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Textile Manufacturing
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1 - 100 Employee
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Customer Service Associate
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Jun 2021 - Present
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Stitch Fix
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Stylist
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Nov 2014 - Sep 2016
• Brand ambassador for company, clients and service• Worked closely with clients to select product to meet their needs• Customer service: Analyzed feedback, and escalated product issues/concerns to appropriate team • Brand ambassador for company, clients and service• Worked closely with clients to select product to meet their needs• Customer service: Analyzed feedback, and escalated product issues/concerns to appropriate team
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AMERICAN EAGLE OUTFITTERS INC.
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United States
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Retail
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700 & Above Employee
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Flagship Store Analyst
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Sep 2008 - Jan 2010
• Managed all allocation responsibilities for the US and Canada Flagship locations including Times Square store opening • Aligned and updated allocation plans in accordance to forecasted sales plans• Held bi-weekly conference calls with field partners to ensure individual stores needs were met• Responsible for the development of 6 interns • Successfully completed the 16-week Merchandise Planning program
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Merchandise Analyst
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Jan 2006 - Nov 2009
• Performed all allocation responsibilities for Womens Knits in US and Canada• Led the highest volume department for AE while effectively coaching 3 teammates• Provided preseason, selling season and post season style selling by size analysis• Consistently updated allocation plans and reviewed with merchandising team/management to ensure product was allocated to correct stores in line with merchandise forecasted plans• Provided weekly updates on current business, trends and future allocating strategies to the Executive Vice President of Allocation and the Chief Merchandise Officer• Worked with visual partners to ensure stores could support inventory levels before and during floor sets
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84 Lumber
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United States
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Wholesale Building Materials
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700 & Above Employee
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Regional Marketing Manager/Special Events Manager
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Jan 2005 - Jan 2006
Planned and executed regional as well as store level marketing events. Managed marketing budgets and sponsorships.
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Inventory Manager
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Apr 2004 - Jan 2005
Managed Inventory and handled store operations for various stores across the country
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Education
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Penn State University
Bachelor of Science - BS, Business, Management, Marketing, and Related Support Services