Courtney Norton

Employee Relations Manager at Norton Packaging, Inc.
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us****@****om
(386) 825-5501

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Experience

    • United States
    • Packaging and Containers Manufacturing
    • 1 - 100 Employee
    • Employee Relations Manager
      • Jan 2020 - Jun 2021

      • Set standards and supervise national staffing teams responsible for customer service & sales support; maintain accurate records and document all customer service activities and discussions; work closely with the various production teams to oversee timelines, quality assessment, accuracy of shipping orders, and special handlings; established Corporate Policy and Procedures for COVID management nationwide; special projects for management include graphic design work for offset printing… Show more • Set standards and supervise national staffing teams responsible for customer service & sales support; maintain accurate records and document all customer service activities and discussions; work closely with the various production teams to oversee timelines, quality assessment, accuracy of shipping orders, and special handlings; established Corporate Policy and Procedures for COVID management nationwide; special projects for management include graphic design work for offset printing applications. Show less • Set standards and supervise national staffing teams responsible for customer service & sales support; maintain accurate records and document all customer service activities and discussions; work closely with the various production teams to oversee timelines, quality assessment, accuracy of shipping orders, and special handlings; established Corporate Policy and Procedures for COVID management nationwide; special projects for management include graphic design work for offset printing… Show more • Set standards and supervise national staffing teams responsible for customer service & sales support; maintain accurate records and document all customer service activities and discussions; work closely with the various production teams to oversee timelines, quality assessment, accuracy of shipping orders, and special handlings; established Corporate Policy and Procedures for COVID management nationwide; special projects for management include graphic design work for offset printing applications. Show less

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Marketing Manager
      • Sep 2019 - Nov 2019

      • Responsible for social media strategy for pre-launch of company; assisted with internal messaging and positioning framework; responsible for tracking metrics including Google analytics, social metrics, email and advertising campaigns, using these metrics to optimize future campaigns and strategy; integral in the planning and execution of first company summit in London. • Responsible for social media strategy for pre-launch of company; assisted with internal messaging and positioning framework; responsible for tracking metrics including Google analytics, social metrics, email and advertising campaigns, using these metrics to optimize future campaigns and strategy; integral in the planning and execution of first company summit in London.

    • United States
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • E-commerce Manager & Customer Support Supervisor
      • Aug 2018 - Aug 2019

      • Created content for social media and flat lay designs to promote and introduce new products; primed bloggers and media influencers to market brand and expand target market; planned marketing strategies with digital agencies to support season collections and meet sales goals. • Managed e-commerce department (fastest growing sector of the business); was quick to assess problems and drive solutions; cultivated ongoing customer relationships through follow up and personalized… Show more • Created content for social media and flat lay designs to promote and introduce new products; primed bloggers and media influencers to market brand and expand target market; planned marketing strategies with digital agencies to support season collections and meet sales goals. • Managed e-commerce department (fastest growing sector of the business); was quick to assess problems and drive solutions; cultivated ongoing customer relationships through follow up and personalized service. • Researched e-commerce stock levels to maintain inventory control levels; uploaded and re-merchandised products to website; implemented new features on website to keep up to date with competition. • Supervised and trained several warehouse assistants in picking, packing, drop shipping, and entering e-commerce orders with the goal to increase efficiency, profitability, and customer satisfaction. Show less • Created content for social media and flat lay designs to promote and introduce new products; primed bloggers and media influencers to market brand and expand target market; planned marketing strategies with digital agencies to support season collections and meet sales goals. • Managed e-commerce department (fastest growing sector of the business); was quick to assess problems and drive solutions; cultivated ongoing customer relationships through follow up and personalized… Show more • Created content for social media and flat lay designs to promote and introduce new products; primed bloggers and media influencers to market brand and expand target market; planned marketing strategies with digital agencies to support season collections and meet sales goals. • Managed e-commerce department (fastest growing sector of the business); was quick to assess problems and drive solutions; cultivated ongoing customer relationships through follow up and personalized service. • Researched e-commerce stock levels to maintain inventory control levels; uploaded and re-merchandised products to website; implemented new features on website to keep up to date with competition. • Supervised and trained several warehouse assistants in picking, packing, drop shipping, and entering e-commerce orders with the goal to increase efficiency, profitability, and customer satisfaction. Show less

    • United States
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Marketing And Public Relations Intern
      • May 2017 - Aug 2017

      • Created inspiration boards for Miami Swim Week booth staging; coordinated vendor ordering for props to style and market Beach Riot’s brand identity. • Responsible for trade show inventory management. • Attended Swim Collective, one of the leading professional tradeshows for designers and manufacturers of swimwear and beach apparel; coordinated & scheduled “by appointment only” meetings for buyers. • Assisted stylist and prepared up to 60 outfits for the Spring 2018 Lookbook… Show more • Created inspiration boards for Miami Swim Week booth staging; coordinated vendor ordering for props to style and market Beach Riot’s brand identity. • Responsible for trade show inventory management. • Attended Swim Collective, one of the leading professional tradeshows for designers and manufacturers of swimwear and beach apparel; coordinated & scheduled “by appointment only” meetings for buyers. • Assisted stylist and prepared up to 60 outfits for the Spring 2018 Lookbook Photoshoot • Assisted photographer with lighting; shot & edited extra photos for social media posting and sneak peaks of new product on Instagram. • Attended Line Sheet Shoot for all upcoming ecommerce products; including 120 new to market products. • Proofed all Spring ’18 catalogs ensuring all style names, prices, and SKU numbers were accurately depicted. • Chose all collection names for new spring swimwear line. • Researched competitor brands; prepared analysis for up and coming style trends in fabric, color, and texture. • Assisted in the development of new stockist nationwide. • Sent out samples to bloggers and other media influencers. • Organized store for sample sale; archived product codes. Show less • Created inspiration boards for Miami Swim Week booth staging; coordinated vendor ordering for props to style and market Beach Riot’s brand identity. • Responsible for trade show inventory management. • Attended Swim Collective, one of the leading professional tradeshows for designers and manufacturers of swimwear and beach apparel; coordinated & scheduled “by appointment only” meetings for buyers. • Assisted stylist and prepared up to 60 outfits for the Spring 2018 Lookbook… Show more • Created inspiration boards for Miami Swim Week booth staging; coordinated vendor ordering for props to style and market Beach Riot’s brand identity. • Responsible for trade show inventory management. • Attended Swim Collective, one of the leading professional tradeshows for designers and manufacturers of swimwear and beach apparel; coordinated & scheduled “by appointment only” meetings for buyers. • Assisted stylist and prepared up to 60 outfits for the Spring 2018 Lookbook Photoshoot • Assisted photographer with lighting; shot & edited extra photos for social media posting and sneak peaks of new product on Instagram. • Attended Line Sheet Shoot for all upcoming ecommerce products; including 120 new to market products. • Proofed all Spring ’18 catalogs ensuring all style names, prices, and SKU numbers were accurately depicted. • Chose all collection names for new spring swimwear line. • Researched competitor brands; prepared analysis for up and coming style trends in fabric, color, and texture. • Assisted in the development of new stockist nationwide. • Sent out samples to bloggers and other media influencers. • Organized store for sample sale; archived product codes. Show less

    • United States
    • Packaging and Containers Manufacturing
    • 1 - 100 Employee
    • Sales & Marketing Assistant
      • Jun 2010 - Aug 2016

      • Customer service & sales support; marketing presentation preparation; data base management; scheduling and assisting senior managers with special projects. • Gained valuable experience to the day-to-day operations from design to production, marketing and sales; exposed to industry trends and best practices of a 116 year (4th generation family owned) national manufacturing business with international sales and customers. • Customer service & sales support; marketing presentation preparation; data base management; scheduling and assisting senior managers with special projects. • Gained valuable experience to the day-to-day operations from design to production, marketing and sales; exposed to industry trends and best practices of a 116 year (4th generation family owned) national manufacturing business with international sales and customers.

    • United States
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Style Assistant & PR
      • Jun 2015 - Aug 2015

      • Helped as a stylist to promote boutique on Instagram and advertised company at music festivals including Outside Lands. • Gained firsthand insight to the hottest fashion trends; learned how to present to move product with a primary focus on millennial branding. • Helped as a stylist to promote boutique on Instagram and advertised company at music festivals including Outside Lands. • Gained firsthand insight to the hottest fashion trends; learned how to present to move product with a primary focus on millennial branding.

Education

  • Texas Christian University
    Bachelor's degree, Fashion Merchandising
    2013 - 2017
  • University of Westminster
    Bachelor's degree, Business Administration and Management, General
    2016 - 2016

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