Courtney Mullins
Director Of Business Development at ShipBob, Inc.- Claim this Profile
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Bio
Shaylyn Livingston
It has been an absolute pleasure to work along side Courtney. Simply put, Courtney is effective, efficient, quick-to adapt, and most importantly, puts the people who she works with first. Because of Courtney's leadership and mentorship I've been able to grow not only as a sales person and leader, but also in my individual interests and passions. She motivates me to bring my whole-self to work and to this day, challenges me to step outside of my comfort zone. I'm grateful to have been able to work along-side Courtney for 6+ years. Anyone who has the privilege to work with or for her, is lucky!
Beth Bukis
I have had the pleasure to work and partner with Courtney for 6+ years. Courtney has been an influential strategic partner & on numerous occasions has helped me find new ways to solve business challenges. She is incredibale at finding bottle necks in our sales process, and quickly pivots to create solutions to move our business forward. Courtney is independent, fast-paced, strategic, innovative and an amazing people leader. I have seen her build teams and create new stratigies for years & she always rises to the occasion. Her people trust her and follow her leadership. I’ve learned so much working with her and can’t recommend having her as a manager or speaking partner enough. She has certainly made me a better leader.
Shaylyn Livingston
It has been an absolute pleasure to work along side Courtney. Simply put, Courtney is effective, efficient, quick-to adapt, and most importantly, puts the people who she works with first. Because of Courtney's leadership and mentorship I've been able to grow not only as a sales person and leader, but also in my individual interests and passions. She motivates me to bring my whole-self to work and to this day, challenges me to step outside of my comfort zone. I'm grateful to have been able to work along-side Courtney for 6+ years. Anyone who has the privilege to work with or for her, is lucky!
Beth Bukis
I have had the pleasure to work and partner with Courtney for 6+ years. Courtney has been an influential strategic partner & on numerous occasions has helped me find new ways to solve business challenges. She is incredibale at finding bottle necks in our sales process, and quickly pivots to create solutions to move our business forward. Courtney is independent, fast-paced, strategic, innovative and an amazing people leader. I have seen her build teams and create new stratigies for years & she always rises to the occasion. Her people trust her and follow her leadership. I’ve learned so much working with her and can’t recommend having her as a manager or speaking partner enough. She has certainly made me a better leader.
Shaylyn Livingston
It has been an absolute pleasure to work along side Courtney. Simply put, Courtney is effective, efficient, quick-to adapt, and most importantly, puts the people who she works with first. Because of Courtney's leadership and mentorship I've been able to grow not only as a sales person and leader, but also in my individual interests and passions. She motivates me to bring my whole-self to work and to this day, challenges me to step outside of my comfort zone. I'm grateful to have been able to work along-side Courtney for 6+ years. Anyone who has the privilege to work with or for her, is lucky!
Beth Bukis
I have had the pleasure to work and partner with Courtney for 6+ years. Courtney has been an influential strategic partner & on numerous occasions has helped me find new ways to solve business challenges. She is incredibale at finding bottle necks in our sales process, and quickly pivots to create solutions to move our business forward. Courtney is independent, fast-paced, strategic, innovative and an amazing people leader. I have seen her build teams and create new stratigies for years & she always rises to the occasion. Her people trust her and follow her leadership. I’ve learned so much working with her and can’t recommend having her as a manager or speaking partner enough. She has certainly made me a better leader.
Shaylyn Livingston
It has been an absolute pleasure to work along side Courtney. Simply put, Courtney is effective, efficient, quick-to adapt, and most importantly, puts the people who she works with first. Because of Courtney's leadership and mentorship I've been able to grow not only as a sales person and leader, but also in my individual interests and passions. She motivates me to bring my whole-self to work and to this day, challenges me to step outside of my comfort zone. I'm grateful to have been able to work along-side Courtney for 6+ years. Anyone who has the privilege to work with or for her, is lucky!
Beth Bukis
I have had the pleasure to work and partner with Courtney for 6+ years. Courtney has been an influential strategic partner & on numerous occasions has helped me find new ways to solve business challenges. She is incredibale at finding bottle necks in our sales process, and quickly pivots to create solutions to move our business forward. Courtney is independent, fast-paced, strategic, innovative and an amazing people leader. I have seen her build teams and create new stratigies for years & she always rises to the occasion. Her people trust her and follow her leadership. I’ve learned so much working with her and can’t recommend having her as a manager or speaking partner enough. She has certainly made me a better leader.
Experience
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ShipBob
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United States
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Transportation, Logistics, Supply Chain and Storage
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500 - 600 Employee
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Director Of Business Development
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Jan 2022 - Present
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EF Educational Tours
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United States
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Travel Arrangements
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700 & Above Employee
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Director of Business Development
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May 2019 - Jan 2022
• Responsible for developing, designing and executing sales, staffing and account management strategies; specifically around new and competitive customer acquisition. • Managing sales negotiations for top international and domestic competitive accounts.• Implementing best practices in sales techniques across the organization to increase sales conversion. • Managing a team of the company’s top sales performing representatives on an elite inside and outside sales team.• Monitoring the sales activities of competitors and developing resources to gain a larger market share and educate the organization on business decisions.• Working closely with marketing, finance, and operations to ensure we are providing a world class customer experience.
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Director Of Sales Insights
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Sep 2017 - May 2019
• Redefined sales process through new strategy and tactics that could advance company growth significantly.• Developed and executed sales, staffing and account management strategy.• Developed and tested sales tools and resources for 14 sales teams/200 sales representatives.• Educated hundreds of customers on strategies to increase their program’s average group size and overall incentive and bonus potential.
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Regional Partnership Manager
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Aug 2013 - Sep 2017
• Drove sales 85% growth, increased referral business by 112% • Accelerated sales for new lead business by 63%, and repeat business by 10%, which resulted in the regional split due to growth. • Top Seller amongst the Regional Managers across the United States.• Promoted and sold international travel programs to decision makers to expand market share. • Cultivated client relationships and generated customer loyalty, organized and planned annual client appreciation events across multiple territories to enhance brand awareness and referral opportunities.• Regularly led domestic and international seminars and meetings with audiences of up to 500 people.
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EF Educational Tours
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United States
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Travel Arrangements
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700 & Above Employee
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Manager of Business Development
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May 2010 - Apr 2013
• Developed and executed sales, staffing and account management strategies resulting in significant YoY growth • Responsible for designing and executing sales strategy around new and competitive customer acquisition • Managed a team of 16 specialized inside and outside sales consultants, from across two domestic offices and one international office. • Implemented strategies to research, prospect and sell to new and competitive customers. • Specifically worked within competitive/market intelligences, sales training, strategic sales strategies, and marketing.
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Relationship Manager
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Aug 2008 - May 2010
• Spearheaded the first outside sales role which led to a companywide roll out across 14 sales regions• Highest weekly meetings and meeting to sales conversion rate in the division • Cultivated key strategies to identify products ideal prospects to expand company’s market share• Connect with and quickly develop relationships with key contacts at prospects. Met face to face with prospects to initiate and close sales • Collaborated with decision makers, administrators, teachers, parents and students to create sales opportunities
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Tour Consultant
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Dec 2006 - Aug 2008
• Leveraged a school-based approach to grow our marketshare through heavy outreach via email, phone and referrals. • Delivered excellent customer service and support to drive top sales numbers • President’s Club for 2007 and 2008 sales year
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Education
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2001 - 2005
Merrimack College
BA, Sociology
Community
