Experience

Luminare Health

• United States
• Insurance
• 1 - 100 Employee

• Senior Director of Client Management

  • Jan 2017 - Present

  Overland Park, Kansas Responsible for oversight of all clients throughout the West Region Provides strategic leadership, new product and/or initiative rollout, and team leadership Responsible for Regional Client Management team staff and goal setting to align with the goals and direction of the organization Responsible for one key client Provides ongoing support, direction and leadership to Client Management team by assigning and monitoring workloads; facilitating ongoing education and training;… Show more Responsible for oversight of all clients throughout the West Region Provides strategic leadership, new product and/or initiative rollout, and team leadership Responsible for Regional Client Management team staff and goal setting to align with the goals and direction of the organization Responsible for one key client Provides ongoing support, direction and leadership to Client Management team by assigning and monitoring workloads; facilitating ongoing education and training; assisting in daily client issues and high priority resolutions; supporting new implementations for smooth and seamless transitions Show less



Cigna New Zealand

• Insurance
• 700 & Above Employee

• Director of Client Management

  • Apr 2014 - Jan 2017

  While still managing a book of business, I oversee the inforce book of business for the Kansas City and St. Louis markets. I work with my team to find internal solutions for our external business partners and lessen the challenges other client managers face through problem solving and relationship building.

• Senior Account Manager

  • Jan 2006 - Apr 2014

  Manage client relationship for customers within the 250-5000 employee segment Responsible for book of business persistency to exceed 90% Responsible for growth to inforce book of business

• National Account Manager

  • Jan 2007 - Feb 2009

  Manage client relationship for customers with more than 5,000 employees Responsible for book of business persistency to exceed 90% Responsible for growth to inforce book of business



The Hartford

• United States
• Financial Services
• 700 & Above Employee

• Account Manager

  • Feb 2005 - Dec 2005

  Manage client relationship for customers with more than 1,000 employees Responsible for book of business persistency Responsible for growth to inforce book of business



Lincoln Financial Group

• United States
• Financial Services
• 700 & Above Employee

• National Account Manager

  • Oct 2001 - Feb 2005

  Manage client relationship for customers with more than 1,000 employees